Spinarium Casino - L'account del giocatore è stato chiuso senza alcuna spiegazione.

They closed my account arbitrarily, claiming I have a link to another account without providing any proof of such a link. They don't respond to inquiries, investigate the problem, or return my balance.

Cerraron ni cuenta con saldo arbitrariamente diciendo que tengo vinculación con otra cuenta sin demostrar la vinculación de algún tipo con otra cuenta no dan respuesta ni revisan el problema tampoco quieren devolver mi saldo

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Dear Cesar1986,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can fully understand the situation.

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Could you please confirm if you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra