SpinBetter Casino - L'account del giocatore è stato chiuso senza spiegazioni.

Hi! I had an account on spinbetter that I played on. All of a sudden the account was closed and they refer to me having another account with them? How can you now start 2 accounts with the same information. Anyway I have been waiting for 48 hours now to reopen the account and have the opportunity to get my money paid out again. It is not a large amount, but the chat does not help me and they do not respond via email either. I would never have played at this casino if I knew what conditions they give their customers. Poor service overall and closed account without getting any feedback or the opportunity to get my money back that I have in the account.

Hej! Hade ett konto på spinbetter som jag spelade på. Helt plötsligt stängdes kontot ner och de hänvisar till att jag haft ett annat konto hos dem? Hur man nu kan starta 2 konton med samma uppgifter. Iaf jag har väntat i 48 timmar nu för att få återöppna kontot och få möjligheten att få mina pengar utbetalda igen. Det är ingen stor summa, men chatten hjälper mig inte och de svarar inte via mejl heller. Skulle aldrig spelat på detta kasino om jag visste vilka förutsättningar de ger sina kunder. Dålig service överlag och nedstängt konto utan att få någon återkoppling eller möjlighet att få tillbaka mina pengar som jag har på kontot.

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Dear peterliindgren,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can fully understand the situation.

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Could you please confirm if you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra

I don't think so. In that case, something went wrong somehow. I haven't been able to verify my account because the account is blocked and no one is answering my emails.

all the money I have won is without bonus..!

Det tror jag inte. Isåfall har det blivit fel på något sätt. Har inte klarat kyc eftersom kontot är blockat och det är ingen som svarar på mail.

alla pengar jag har vunnit är utan bonus..!

Day 4 without them responding to my emails now

Dag 4 utan att de svarat på mina mejl nu

Maybe it's my email that's wrong, I've had to make a new email and will try to get a response. Hope it goes better this time

Kanske att det är min mejl det är fel på, har fått göra ny mail och ska försöka få svar. Hoppas det går bättre denna gång

Thank you for your response and for sharing the previous details, peterliindgren.

• Could you please confirm whether you have not received any specific notification or explanation regarding the closure of your account?
• Additionally, could you please share any evidence or details regarding your attempts to communicate with the casino regarding another account?

You can send all the relevant documents to: [email protected] or upload your screenshots directly to the thread.

Thank you again for your cooperation.