SpinBetter Casino - L'account del giocatore è stato chiuso a seguito di una richiesta di autoesclusione.

I asked for self-exclusion from this casino but the account remained active for at least two more days, I played again and won some money and when I wanted to make a withdrawal my account was blocked, I contacted the support who suggested I send an email explaining the situation and with photo identification and player number which I did but without getting any result or response. This casino is a scam, I asked for my account to be blocked and they didn't respond to my request, allowing deposits to continue but blocking the account and withdrawals when the player makes a profit.

Pedi a auto exclusao deste casino mas a conta continuou activa por pelo menos mais dois dias , voltei a jogar e ganhei algum dinheiro e quando pretendia fazer um levantamento a minha conta foi bloqueada, contactei a assistência que me sugeriu enviar um email a explicar a situação e com foto da identificação e número de jogador o que fiz mas sem obter qualquer resultado ou resposta. Este casino é uma fraude peço o bloqueio da conta e não atendem ao pedido feito aliás várias vezes permitindo a continuação de depósitos mas bloqueando a conta e levantamentos quando o jogador obtém algum ganho

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear jaquim23, thank you very much for submitting your complaint. I am truly sorry about your negative experience with Spinbetter Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you kindly provide clarification regarding the timeline of events? Specifically, when did you submit your self-exclusion request and when did the casino grant your request?
• Could you please confirm whether you have passed the KYC verification in this casino?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila