SpinBetter Casino - La richiesta di chiusura dell'account del giocatore è stata posticipata.

I asked for closure on May 19th, they didn't close my account today I went back to play, I think I'm entitled to the money I played today back because they didn't accept my request and it's their fault I went back to play, I have all the proof

Ho chiesto la chiusura il 19 maggio, non mi hanno chiuso il conto oggi sono tornato a giocare, credo che mi spettano i soldi indietro quelli giocati oggi perché non hanno accolto la mia richiesta e per colpa loro sono tornato a giocare , ho tutte le prove tutte

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Dear Gianmichele,

Thank you for taking the time to submit your complaint. I sincerely regret learning about your negative experience. To clarify, I would like to explain the difference between closing an account and self-exclusion:

Closing an account is a straightforward process that typically has minimal consequences. The player retains the ability to reopen their account at any time, and the casino has no obligation to the player. In fact, the casino may attempt to retain the player by offering bonuses or additional special advantages.

On the other hand, self-exclusion due to a gambling problem carries significant implications. When a player successfully requests self-exclusion, the casino commits to not reopening that account, or if they do, it will only occur under specific circumstances (after a designated cooling-off period, and this option is not available for players who struggle with addiction or gambling problems).

Could you kindly share the reason for your account closure? Additionally, please forward the account closure requests you sent to the casino to my email at [email protected].

Thank you very much for your cooperation.

Best regards,

Kristina