Spinit Casino - L'account del giocatore è ancora attivo nonostante la richiesta di chiusura.

On April 2nd, I requested to close my account by sending an email to your support center, expressly stating that I was requesting closure due to gambling addiction. They confirmed the closure in a reply to that email, but this week I received emails offering bonuses. I have verified that I can log in, deposit funds, and play normally. My supposed VIP agent called me. I am requesting a refund of the deposits I have made since I requested the closure of my account. Please help.

El día 2 de abril solicité cerrar mi cuenta enviado un mail a su centro de soporte, especificando expresamente que pedía el cierre por adicción al juego,me confirmaron el cierre contestado a ese mail pero está semana he recibido mail ofreciendo bonos,he comprobado que puedo entrar ingresar jugar con normalidad,me llama por teléfono mi supuesto agente vip,solicito reembolso de los ingresos que he hecho desde que pedí el cierre y cerrar mi cuenta,ayuda por favor

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Dear Onushy,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. I have read the casino's Responsible Gaming policy and this is what I have found:

Self-exclusion request: You can contact the Support Service Team via e-mail at [email protected], and we will close your account as soon as practicable. It is the player's responsibility to notify our Website of any other accounts they may hold and to commit not to open any additional accounts. While our Website will make reasonable efforts to prevent the creation of new accounts, it remains the player's sole responsibility to ensure that no further accounts are opened. Our Website cannot be held responsible for any potential losses incurred on other accounts.

What email address did you use to register at this casino? Have you used the same email address to contact the casino with the request to close your account due to gambling addiction?

Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Attila