Il prelievo del giocatore ha subito un ritardo.

This is the second time I've tried to upload my proof of payment. It was rejected once for no apparent reason. I deposited using paysafecard and can prove it; both accounts, paysafecard and Mr. Bet, are identical, including email address, name, etc. The trace they requested is also fully documented. I've been waiting for my verification since Monday.

Mr.bet customer service said.

2026-01-21 17:05:23

As I can see, your documents haven't been rejected. They are currently being manually reviewed by our team. Our review system works in two steps: First, your documents undergo an automated check, and then they are carefully reviewed by our team of experts. The system seems to have flagged something, but don't worry – our team is now examining your documents more closely. We ask for your patience. You will receive an email notification as soon as the manual review is complete. Thank you for your patience – we know this can be frustrating, and we greatly appreciate your understanding. Should anything change, or if you have any further questions, we are always happy to help!

It seems like a guessing game to me: is it a PDF, a photo, or a screenshot? I'll wait another 48 hours until the weekend. I really hope someone can help me.

Ich versuche jetzt schon zum zweiten mal mein Zahlungsnachweis hochzuladen. Wurde jetzt 1x abgelehnt aus unerklärlichen Gründen, ich habe mit paysafe Card eingezahlt und kann es belegen beides Kontos paysafe und mr.bet sind identisch auch email name ect. Auch die Traktion die sie angefordert haben steht alles schwarz auf weiß, ich warte jetzt seit montag auf meine verifizierung.

Mr.bet Kundenservice sagte.

2026-01-21 17:05:23

Wie ich sehe, wurden Ihre Dokumente nicht abgelehnt. Sie werden derzeit noch von unserem Prüfteam manuell geprüft. Unser Prüfsystem arbeitet in zwei Schritten: Zuerst durchlaufen Ihre Dokumente eine automatische Prüfung, anschließend werden sie von unserem Expertenteam sorgfältig geprüft. Das System hat anscheinend etwas beanstandet, aber keine Sorge – unser Team untersucht Ihre Unterlagen nun genauer. Wir bitten Sie um etwas Geduld. Sobald die manuelle Prüfung abgeschlossen ist, erhalten Sie eine Benachrichtigung per E-Mail. Vielen Dank für Ihre Geduld – wir wissen, dass dies ärgerlich sein kann, und wir wissen Ihr Verständnis sehr zu schätzen. Sollte sich etwas ändern oder Sie weitere Fragen haben, helfen wir Ihnen jederzeit gerne weiter!

Mir kommt es vor wie ein Ratespiel pdf, oder foto, oder screenshot foto von Bildschirm? Ich warte jetzt wieder 48 std dann kommt Wochenende. Hoffe wirklich jemand kann mir helfen.

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Dear Asum030,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Thank you. Normally the withdrawals have always worked for me. I have already won and withdrawn money several times without any problems. That is why this situation is making me uncertain.

Unfortunately, it was never clearly communicated to me what exactly was wrong. I was only told to upload a screenshot of the Paysafecard transaction. I have now uploaded the original PDF directly from my Paysafecard account instead of photos or screenshots, because images can become unclear or lose quality during upload.

This PDF contains my name, address, the transaction date 16.01.2026, the amount of 25.00 EUR and the completed status of the payment.

I kindly ask you to confirm that this document is sufficient for verification.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Asum030,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla