Vegastars Casino - L'account del giocatore è stato chiuso a causa dei ritardi nei prelievi.

I won this money, they wanted multiple forms of ID to prove that my id matched everything which it did so i became fully verified.

This money i won over a month ago, since then they have been stalling on paying me and whenever they finaly sent me an email saying its processing id later get an email back sayingit didnt process becasue my bank rejected it, i then called my bank and they didnt have any transactions come in for me . I have given them 3 different banks now that i have and theyre saying the same excuse everytime.

They have now put a self-exclusion ban on my account because i said i deserved that money and needed that money so their reason for banning me was becasue i shouldnt be using money i cant afford to lose. I put $50 in, won $400.

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Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the problem you’re experiencing. Please allow me to ask you a few questions to clarify your situation.

• Has the casino offered you any alternative way to withdraw your winnings, especially now that your account has been disabled?
• For how long is your account self-excluded?
• Which payment methods are available in your casino account for withdrawals, apart from bank transfer?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Hello ,

In response to your response online.

Has the casino offered you any alternative way to withdraw your winnings, especially now that your account has been disabled?

Yes I have given them 3 different bank accounts now, and a pdf bank statement for each, now ive given them my crypto account and they have now asked for a bank statement pdf of my crypto account..?

For how long is your account self-excluded?

Self exclusion time is unknown

Which payment methods are available in your casino account for withdrawals, apart from bank transfer?

Bank transfer

Crypto- I have asked them to do that but they are still not doing it. 

I asked to pay id, its been nearly 2 months.

Best regards

Taylah

Hello can i get a response?

Hello taylahp123,

We would like to update you that due to Veronika, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Veronika has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Veronika will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear taylahp123

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Thankyou so much Veronika!

Hello taylahp123,

I'm Michal, and I have taken over your complaint. I have reviewed this case, and I’ll reach out to the casino team to better understand the circumstances and see if there’s any room for clarification or resolution.

We would also like to invite Vegastars Casino to participate in this discussion and share their perspective.

Dear Vegastars Casino,

I respectfully request clarification on the reasons behind the non-processing of the player's withdrawal from your end, especially considering the considerable time that has elapsed. I would also appreciate information on when this matter will be resolved.

If there are any pertinent details or circumstances related to this case that cannot be disclosed publicly, I would be grateful if you could share them directly with me at [email protected] for an independent assessment.

Good morning, thank you for your message. We are sorry for the frustration and delays you have experienced, this is not the standard we aim for.

We have checked the situation and can confirm your case has been escalated and is currently being handled by the relevant team, with the required steps already underway. While we cannot provide an exact timeframe, this is being actively worked on and we will share an update as soon as there is progress.

Vegastars Team

Dear Vegastars Team,

I would be grateful for any update you may be able to provide, and I look forward to your response regarding the anticipated payment timeline.

Hi,

A proof or ID was requested via email yesterday. Once it is received and verified, we can proceed with the payout. Thanks.