Vicibet Casino - Il giocatore ritiene che il prelievo richiesto sia in ritardo.

I deposited 600 euros and ended up earning 500. I withdrew and saved again, but now I have the same problem: wait, wait, wait. But I'm sure they won't pay. Please help me.

Pues ingrese 600 euros y al final gané 500 retiro y ahorra otravez la misma problema esperar esperar esperar pero sequramente no van a pagar porfavor ayudarme

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Dear Cristianalin,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Cristianalin,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hi, they only refunded me the 30 euros, but the 300 euro withdrawal hasn't happened. My account is blocked and they're not responding. I've sent emails and messages and nothing.

Hola solo me devolvieron los 30 euros pero el retiro de 300 euros nada ,la cuenta bloqueada y no están contestando le mando por email mensajes y nada

Dear Cristianalin, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Do you currently have access to your gaming account
• Could you please attach a screenshot of your pending withdrawal?
• Did you accumulate your winnings with or without an active bonus?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Hello, I don't have access to the account; it's blocked. The withdrawal is pending. When I made the withdrawal, I didn't take a screenshot. I have a photo, but it's from when I was playing, and you can see the salary and the casino name. The winnings were with my deposited money.

Hola no tengo acceso a la.cuenta está bloqueada ,el retiro pendiente cuando lo he echo no he echo captura de pantalla tengo una foto pero es cuando jugaba y se ve el sueldo y el casino el nombre las ganancias fuiron con mi dinero ingresado

Hello Cristianalin,

We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear Cristianalin, thank you for your response.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

Thank you very much in advance for your reply.

Dear Cristianalin,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.