Vulkan Vegas Casino - Il giocatore desidera chiudere il suo account del casinò.

The support just doesn't answer. Lt. According to the terms and conditions, you should contact support to cancel your account. I have now done this 3 times and there was no reaction. I also got stuck with the live chat, as the employee only spoke English and finally sent me documents by email to verify me for a payout. There is no money in my account. I would like that my request will finally be met and my account and my personal data will be deleted!

Der Support meldet sich einfach nicht. Lt. den AGB's soll man sich zur Kündigung des Kontos an den Support wenden. Dies habe ich nun 3x getan und keine Reaktion folgte. Beim Live-Chat komme ich auch nicht weiter, da der Mitarbeiter nur Englisch sprach und mir schließlich per Mail Unterlagen schickte um mich für eine Auszahlung zu verifizieren. Auf meinem Konto befindet sich kein Geld. Ich möchte, das endlich meinem Anliegen nachgekommen wird und mein Konto/Account sowie meine personenbezogenen Daten gelöscht werden!

Dear Nicole,

Thank you for contacting us. I have checked the casino’s website for options to close an account and unsubscribe from all correspondence with the casino and its services, and this is what I found https://vulkanvegas.com/en/terms-and-conditions:

„PERSONAL LIMITS AND SELF-EXCLUSION

To assist you in gambling responsibly, we have limits on account activity that you can set by contacting Support at [email protected].

Should you need to take a break from gambling, you may self-exclude yourself by contacting Support at [email protected]. Self-exclusion means that your account will remain closed. In order to re-activate your account, please contact Support again."

I would recommend sending an email including all the relevant information to the email address above. In this way, you’ll have proof of such an action. Specify in the request for how long you wish your account to be closed and clearly state the reason why.

Please, let me know if you need any assistance and keep me updated. 

Thank you in advance for your reply.

Best regards,

Petronela

Hello Petronela,

many thanks for the answer. However, I have already sent mails to [email protected] + [email protected]. There is no reaction from the support. There is no answer and the account is not deleted. That is exactly my problem. As described, I got no further via their live chat.

Hallo Petronela,,

vielen Dank für die Antwort. Allerdings habe ich bereits Mails an [email protected] + [email protected] geschickt. Es kommt von dem Support aber keine Reaktion. Es kommt keine Antwort und das Konto wird auch nicht gelöscht. Das ist ja mein Problem. Über den Live-Chat von denen kam ich, wie beschrieben auch nicht weiter.

Hello Petronela,

moved a little. I received an answer via the complains email. Had to set various documents for verification in the account and report to the chat again. I have done. There I was told the documents would now be checked. I have to wait for an email now.

Hallo Petronela,

ein bisschen hat sich bewegt. Ich habe über die complains Mail eine Antwort bekommen. Musste diverse Dokumente zur Verifizierung im Konto einstellen und mich wieder beim Chat melden. Habe ich getan. Dort sagte man mir die Dokumente würden nun geprüft. Ich müsse jetzt auf eine Mail warten.

Thank you very much, Nicole, for the update. I will be waiting for more good news patiently.

Hello Petronela,

good news my case is resolved. I got another reply from the quality department. My account is finally blocked! I can leave as a tip not to contact the support mail but the quality department. This reacts. My case has been resolved.

Hallo Petronela,

gute Nachrichten mein Fall ist geklärt. Ich habe erneut Rückantwort von der Qualitätsabteilung bekommen. Mein Konto ist endlich gesperrt! Ich kann als Tipp hierlassen sich nicht an die Support Mail zu wenden sondern die Qualitätsabteilung. Diese reagiert. Mein Fall hat sich geklärt.

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Nicole, for your cooperation and confirmation and please don’t hesitate to contact us if you run into any issues with any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru