Wazamba Casino - I prelievi dei giocatori sono ritardati.

I have been waiting since February 1st for 3 payments of €500 each (€1,500 in total). I want to withdraw the rest of the balance (€3,000 more) but until I receive a payment, I cannot request further withdrawals.

They haven't asked me for any documentation. In the chat, they tell me everything is fine and they're working on it, but they have a high volume of transactions. The truth is, they always use the same excuse, but I think it's a lie and they want to keep my money.

Llevo desde el 1 de febrero esperando 3 pagos de 500€ cada uno (1.500€ en total), quiero retirar el resto del saldo (3.000€ mas) pero hasta que no me hagan algún pago, no puedo solicitar los siguientes retiros.

No me han pedido ningún tipo de documentación, en el chat me indican que está todo correcto y que están en ello, pero que tienen un alto volumen de transacciones. La realidad es que siempre ponen la misma excusa, pero creo que es mentira y quieren quedarse con mi dinero.

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Dear lorenitamlg,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Have you made any successful withdrawals before?
• Could you please confirm that you have not submitted any identifying documentation to the casino at any point?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra

Hi Petra,

Thank you for your help, I will answer your questions.

1. No, this is my first withdrawal request.
2. I have not sent any documentation; the KYC section of the website indicates that they do not require anything from you.
3. I haven't used any bonuses, so there aren't any active ones.

Thank you so much!

All the best.

Hola Petra,

Gracias por su ayuda, respondo a sus preguntas.

1. No, es mi primera solicitud de retiro.
2. No he enviado ninguna documentación, en el apartado KYC de la web me indica que no requieren nada por su parte.
3. No he usado ningún bono, por lo que no hay ninguno activo.

Muchas gracias!

Un saludo.

Thank you for your reply and for providing the previous details, lorenitamlg.

• Which payment method did you choose to withdraw your winnings? Was it the same one you used for the deposit?
• Could you provide any additional communication you had with the casino? This can include screenshots, emails, or chat records. You can send me all the documents to: [email protected] or post your screenshots to the thread.

Thank you again for your cooperation.

Hi Petra, I'll answer your questions:

Both deposits and withdrawals were made using crypto (Ripple in both cases).

The last communication was just now, screenshots attached.

Thank you so much!

All the best.

Hola Petra, respondo a sus preguntas:

Tanto los ingresos como los retiros solicitados fueron realizados con crypto (Ripple en ambos casos).

La última comunicación ha sido ahora mismo, adjunto capturas.

Muchas gracias!

Un saludo.

Dear lorenitamlg

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver Samuel ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Petra

Dear lorenitamlg,

It’s nice to e-meet you. My name is Samuel, and I’ll be assisting you with your complaint from now on.

If there are any updates or new details since your last message, please share them with me.

As part of our standard procedure, I’m also inviting a representative from Wazamba Casino to join this conversation. Their input should help us move the case forward more efficiently.

Dear Wazamba Casino,

Please provide detailed information regarding the player’s issue. In particular, we need clarification on the reasons for the delay in processing the withdrawal.

Thank you for your cooperation and a timely response.

Best regards,

Samuel

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Player,

Thank you for contacting us.

Please be advised that the relevant department is currently reviewing your case.

Rest assured that we will notify you promptly once there is an update.

Kind regards,

Wazamba Casino Team

Hello everyone,

thank you, Wazamba Casino, for the update and for confirming that the case is currently under review.

I will now wait for your next update once the review is completed. Please keep us informed about any progress so we can move this complaint forward.