Wazamba Casino - L'account del giocatore è stato chiuso e il prelievo è stato posticipato.

I deposited €50 and took a €25 bonus. I ONLY played blackjack, making around €300 in wagers. When I got back to €50, I decided to withdraw, but my account was closed. They keep emailing me that the withdrawal would arrive anyway, but after a month, it still hasn't arrived. After several emails, I haven't heard back for about two weeks.

Ho depositato 50€ prendendo 25€ di bonus, ho giocato SOLO blackjack facendo circa 300€ di wager. Tornato a 50€ ho deciso di prelevare ma il mio account è stato chiuso, tramite mail mi dicono continuamente che il prelievo sarebbe arrivato comunque ma dopo un mese ancora non è arrivato. Dopo svariate email sono circa 2 settimane che non mi rispondono più.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• Have you passed the full KYC verification at this casino?
• Which payment method did you select for your manual withdrawal?
• Is there any chance that someone from your household or using the same IP also created an account at this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hi, yes I have been using this casino weekly since May 2025, I had KYC verification, withdrawal via card and no for the IP address issue

Salve, sì uso questo casino settimanalmente da maggio 2025, avevo la verifica kyc, prelievo tramite carta e no per la questione indirizzi IP

Have you, by any chance, created multiple accounts at this casino and played the same Blackjack game simultaneously? We have received two complaints submitted seven minutes apart regarding the same issue at Wazamba Casino originating from the same IP address.

No, the two accounts belong to two different people who played in the same house on different days and NOT at the same table. The other report is from my friend who had the same problem. He was only at my house once and played blackjack on his own account.

No, i due account sono di due persone distinte che hanno giocato nella stessa casa in giorni diversi e NON nello stesso tavolo. L’altra segnalazione è del mio amico che ha ricevuto lo stesso problema. È stato solo una volta a casa mia ed ha giocato con il suo account da solo a blackjack.

Thank you for the clarification. Has your friend used the same device as you while playing blackjack on his casino account?

No, I don't think so. Not that I remember.

No, non mi pare. Non che mi ricordi

Dear nyqotz

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Kubo ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika