William Hill Casino IT - L'account del giocatore rimane chiuso a causa di problemi di verifica.

Good morning, my Willhill account has been closed for 5 months now, just hours after I opened it and deposited €500. I've been asked for several verifications, the only one that's not working is proof of residency. Since everything is jointly owned with my husband, everything is always rejected. In desperation, I went to the municipality and paid €17 for a certificate of residency (unquestionable proof of residency), but that was also rejected. Please help.

ps I attach the last reply from willhill after sending the certificate of residence

buongiorno, da ormai 5 mesi ho l'account willhill chiuso poche ore dopo averlo aperto e versato 500 euro. mi sono state chieste diverse verifiche, l'unica che non va a buon fine è la prova di residenza. Avendo tutto cointestato con mio marito, viene sempre rifiutato tutto. presa dalla disperazione sono andata in comune e pagando 17 euro mi sono fatta dare il certificato di residenza (prova insindacabile di residenza), ma anche questa è stata rifiutata. vi prego aiutatemi.

p.s. allego l'ultima risposta da parte di willhill dopo aver mandato il certificato di residenza

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Dear lauraiper,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly, and it might take a few working days to complete this thorough process.

• Could you please advise which documents you have already provided, and when exactly you sent the last one?
• Could you please confirm which documents the casino has already approved?
• Could you please confirm that the deposit method you used belongs to you exclusively?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas