Winnita Casino - Il ritiro del giocatore è posticipato a tempo indeterminato.

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Dear player,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Hello Attila,

Thanks for your message.

Yes, I have already made successful withdrawals in the past.

I played exclusively slots, particularly Book of Ra Deluxe and Book of Ra Magic.

The winnings were accumulated without any active bonus, only with real balance.

I initially won around €40,000. I made my first withdrawal request on September 1st. Due to KYC (Know Your Customer Confidence) verification, the process took until around September 10th.

On October 10th, seeing no credit and thinking the withdrawal would never be paid, I logged back into my account and reversed a withdrawal of approximately €10,000. I then continued playing and managed to reach a balance of approximately €40,000, for which I submitted a new withdrawal request.

Subsequently, the casino did not pay me the full amount, but only a portion: they credited me only the difference between €40,000 and €35,100, thus leaving a residual balance of €35,100 blocked, which is still being withheld without a clear and definitive explanation.

The deadline for completing withdrawals was December 31st. When I wrote on January 1st to ask why my money hadn't been credited yet, the casino's response was that they needed to conduct further verification, using this as a new justification for the delay, without providing a specific timeframe.

My account is fully verified and I have always cooperated by providing all the required documents, but the casino continues to delay the full payment without demonstrating any actual violation of the terms.

Best regards,

White

Ciao Attila,

grazie per il tuo messaggio.

Sì, in passato ho già effettuato prelievi con successo.

Ho giocato esclusivamente alle slot, in particolare Book of Ra Deluxe e Book of Ra Magic.

Le vincite sono state accumulate senza alcun bonus attivo, solo con saldo reale.

Inizialmente ho vinto circa 40.000 €. Ho creato una prima richiesta di prelievo il 1° settembre. A causa delle verifiche dei documenti (KYC), la procedura si è protratta fino a circa il 10 settembre.

Il 10 ottobre, non vedendo alcun accredito e pensando che il prelievo non sarebbe mai stato pagato, sono entrata nuovamente nel conto e ho annullato un prelievo di circa 10.000 €. Ho poi continuato a giocare e sono riuscita di nuovo a raggiungere un saldo di circa 40.000 €, per i quali ho effettuato una nuova richiesta di prelievo.

Successivamente il casinò non mi ha pagato l’intero importo, ma solo una parte: mi hanno accreditato esclusivamente la differenza tra i 40.000 € e i 35.100 €, lasciando quindi bloccato un saldo residuo di 35.100 €, che risulta tuttora trattenuto senza una spiegazione chiara e definitiva.

La scadenza indicata per il completamento dei prelievi era il 31 dicembre. Quando il 1° gennaio ho scritto per chiedere perché i miei soldi non fossero ancora stati accreditati, la risposta del casinò è stata che dovevano effettuare un’ulteriore verifica, utilizzando questa come nuova giustificazione per il ritardo, senza fornire tempistiche precise.

Il mio account è completamente verificato e ho sempre collaborato fornendo tutti i documenti richiesti, ma il casinò continua a rimandare il pagamento completo senza dimostrare alcuna reale violazione dei termini.

Distinti saluti,

Bianca

Dear Biancapricop, thank you very much for your reply.

Could you please post a screenshot of your pending withdrawal?

Additionally, could you please forward your correspondence with the casino? You can reach me via email at [email protected], or attach screenshots here.

Thank you for your patience and cooperation.

Dear Biancapricop,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.