Winnita Casino - Il ritiro del giocatore è stato posticipato.

Casino late with payments, fails to clarify delays, making excuses about account verification when the account was already verified on November 5th, and problems in communicating with support seem useless in solving customer problems.

Casinò in ritardo con il pagamento, non chiarisce i ritardi inventando scusanti di verifica del conto quando il conto è già stato verificato il 5 novembre e problemi nel dialogare con le assistenze sembrano inutili nel risolvere il problema dei clienti

Important notice:

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly.

• Could you please list which documents you have already provided, which format of the document you used, and when exactly you submitted them?
• Could you please share with me your communication with the casino regarding the delay? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Subject: Serious payment delay and lack of transparency – Winnita Casino – €20,000

Dear Casino Guru Team,

I would like to bring to your attention a problem with Winnita Casino regarding the withdrawal of a winnings of €20,000 obtained on October 28, 2025 (without using any bonus).

Even though I was a regular customer and had successfully completed the KYC verification (ID and bank statement), the casino started showing contradictory behavior immediately after the win:

1. Excessive splitting: The winnings were split into 45 transactions (one of €200 and the remaining €450).

2. Unjustified delays: After the first payments received in November (for a total of approximately €1,300), payments stopped.

3. Conflicting information: Support assured me that I would receive the balance of €15,000 within 30 days and the remaining €5,000 within the next 44 days. These deadlines (December 19) passed without a response.

4. False promises: On December 19th, an operator assured me that I would receive the funds by the end of the day, but nothing happened.

5. Sudden Review: On December 20th, I received an email announcing an "account review" due to high transaction volume, even though the funds had already been approved previously.

I find it unacceptable that, after almost two months and after investing my savings, the casino is using delaying tactics instead of honoring the debt. I ask for your support in mediating the situation and releasing the remaining payments.

Kind regards and thanks in advance for your support.

Oggetto: Grave ritardo nel pagamento e mancanza di trasparenza – Winnita Casino – 20.000€

Caro Team di Casino Guru,

vorrei sottoporre alla vostra attenzione un problema con Winnita Casino riguardante il prelievo di una vincita di 20.000€ ottenuta il 28 ottobre 2025 (senza l'uso di alcun bonus).

Nonostante fossi un cliente regolare e avessi completato con successo la verifica KYC (ID ed estratto conto), il casinò ha iniziato a mostrare comportamenti contraddittori subito dopo la vincita:

1. Frazionamento eccessivo: La vincita è stata suddivisa in 45 transazioni (una da 200€ e le restanti da 450€).

2. Ritardi ingiustificati: Dopo i primi pagamenti ricevuti a novembre (per un totale di circa 1.300€), i pagamenti si sono interrotti.

3. Informazioni discordanti: Il supporto mi aveva assicurato il saldo di 15.000€ entro 30 giorni e i restanti 5.000€ entro i successivi 44 giorni. Queste scadenze (19 dicembre) sono passate senza esito.

4. False promesse: Il 19 dicembre un operatore mi ha garantito che avrei ricevuto i fondi entro fine giornata, ma non è successo nulla.

5. Revisione improvvisa: Il 20 dicembre ho ricevuto un'email che annunciava una "revisione dell'account" a causa dell'alto volume di transazioni, nonostante i fondi siano già stati approvati in precedenza.

Trovo inaccettabile che, dopo quasi due mesi e dopo aver investito i miei risparmi, il casinò utilizzi tattiche dilatorie invece di onorare il debito. Chiedo il vostro supporto per mediare la situazione e sbloccare i pagamenti rimanenti.

Cordiali saluti e grazie in anticipo per il supporto.

Good afternoon,

I am very sorry that the withdrawal process has taken so long. I have forwarded the information to the relevant department, and we will speed up this process as much as possible. We truly value your inquiry and your membership on our website, which is why we are doing our best to resolve this issue in the best possible way.

Thanks to both parties for your reply.

Dear Klaus777,

Has the casino processed at least some of your payouts so far?

Please let me know

Hi everyone,

I wanted to thank both the Complaint Specialist and the casino team for their assistance. I truly appreciate your support in resolving this issue.

I wanted to update you on the current status: I've only received 7 of the 45 expected payments so far. For reference, the last two transactions arrived on January 5th and 6th (one each day).

Since the initial deadline for completing all payments was December 19th, we're now past the deadline. Therefore, I can't close the claim yet: it will remain open until I receive the full amount owed to me.

At this point, I'd like to ask the casino if it's possible to have a new, definitive expiration date. I need a reliable reference to understand how the remaining payments will proceed and to keep Casino Guru informed of the situation.

Thanks again and I look forward to hearing from you.

Klaus ****

Ciao a tutti,

Volevo ringraziare sia il Complaint Specialist che il team del casinò per l'intervento. Apprezzo molto il supporto che mi state dando per risolvere la questione.

Volevo aggiornarvi sullo stato attuale: al momento ho ricevuto solo 7 pagamenti sui 45 previsti. Per darvi un riferimento preciso, le ultime due transazioni sono arrivate il 5 e il 6 gennaio (una per giorno).

Dato che la scadenza iniziale per completare tutti i pagamenti era il 19 dicembre, siamo ormai fuori tempo massimo. Per questo motivo, non posso ancora chiudere il reclamo: resterà aperto finché non avrò ricevuto l'intera somma che mi spetta.

A questo punto, vorrei chiedere al casinò se è possibile avere una nuova data di scadenza definitiva. Mi serve un riferimento certo per capire come procederanno i pagamenti rimanenti e per tenere informato Casino Guru sull'andamento della situazione.

Grazie ancora e resto in attesa di un vostro riscontro.

Klaus ****

Thanks for the update.

If the payouts slow down or there are further obstacles, please let us know. I'll set the timer for two more weeks to allow the casino to process further payouts.

Looking forward to your reply.

The last transaction I received from the casino was on January 6, 2026

L’ultima transazione che ho ricevuto dal casinò è stata il 6 gennaio 2026

Dear Klaus777,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Hadi ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear Klaus777,

It’s a pleasure to e-meet you. My name is Hadi, and I’ll be handling your complaint moving forward.

If there have been any updates or new developments since your last message, please don’t hesitate to share them with me.

Dear Winnita Casino,

Could you kindly provide detailed information regarding the player's issue? Specifically, I would appreciate it if you could clarify the reasons behind the delay in processing the player's withdrawal.

Thank you in advance for your cooperation and prompt response.

Best regards,

Hadi

After January 6th there were 3 more transactions: January 16th, January 19th and January 21st, but these do not complete the amount I was supposed to receive by December 19th, there are still 35 more transactions that I need to receive

Dopo il 6 gennaio ci sono state altre 3 transazioni: 16 gennaio, 19 gennaio e 21 gennaio, ma queste non completano l’importo che dovevo ricevere entro il 19 di dicembre, restano altre 35 transazioni ancora che devo ricevere

Good afternoon,

We have encountered a technical issue related to restrictions imposed by the acquiring bank, which is why transactions are currently being processed manually and in smaller portions. An additional part of the funds will be paid out today, and we will continue to follow the agreed schedule. Unfortunately, at this stage, we are unable to speed up the process.

Winnita Casino

Thank you for your update.

Klaus777,

Kindly share any updates you may have.

I will continue to monitor this thread.

Dear Klaus777,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Greetings ,

At this point there are 31 transactions left to be processed please wait for them to be completed without further delays please,

Thank you for your time.

Best regards.

Salve ,

A questo punto rimangono 31 transazioni che ancora devono effettuare attendo che siano completate senza ulteriori ritardi cortesemente,

grazie per il vostro tempo.

Distinti saluti.

Dear all,

I will patiently await both updates.

I will close this complaint as soon as I receive my full amount

Chiuderò questo reclamo non appena avrò ricevuto la mia intera somma

Should you have any questions or concerns, please feel free to reach out here or you may also contact me directly via email at [email protected]