Wyns Casino - L'account del giocatore è ancora attivo nonostante la richiesta di chiusura.

Good day,

I already requested the closure of my account in October.

Unfortunately, I got caught up in the habit of continuing to play.

Then in January I deposited a large amount again and requested self-exclusion, but nothing happened. After the last email, because my account wasn't blocked, I deposited over €5000 more.

Guten Tag,

Ich habe bereits im Oktober die Schließung meines Kontos beantragt.

leider habe ich mich drauf eingelassen weiter zu spielen.

Dann im Januar wieder viel eingezahlt und wollte den Selbstausschluss, nichts passiert. Nach der letzten Mail habe ich aufgrund der nicht Sperrung weiter über 5000€ eingezahlt.

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Dear BasRuttenxxx,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I checked the Responsible Gambling policy and I found this:

Self-exclusion request: You can contact the Support Service leam via e-mail at [email protected], and we will close your account as soon as practicable. It is the player's responsibility to notify our Website of any other accounts they may hold and to commit not to open any additional accounts. While our Website will make reasonable efforts to prevent the creation of new accounts, it remains the player's sole responsibility to ensure that no further accounts are opened. Our Website cannot be held responsible for any potential losses incurred on other accounts.

•  Can you log in to your account now?
• Have you clearly informed the casino about your gambling problem? Could you forward me the account closure requests that you sent to the casino? My email address is [email protected].
• Did you receive any confirmation emails after your deposits regarding your status or self-exclusion?

Thank you for your reply.

Best regards,

Petra