Vavada Casino - Il giocatore è insoddisfatto del suo ritiro.

Hello

casino Vavada, was put on the withdrawal of $ 300

, and withdrew only $268

here is the transaction itself:

https://www.blockchain.com/en/btc/tx/e7b5ebae73a9821ec3f76d669095e130325e3eabab3f208e1cbb3dbc4315b1ca

In the chat they say that they have withdrawn in full at the MIDDLE BANK rate (what?) To bitcoin.

Then they said that this is a bitcoin commission, but what does it matter to me, 300 was put on withdrawal, 300 should come, but not $30+ less, why, when I depay in their casino so that I have $100 on my balance – I depay $100, but not $70?

Then the casino replied: "We got acquainted with your situation and we want to draw your attention to the fact that there are no commissions from the casino when depositing or withdrawing funds. In your case, the commission was from the exchange, but 300$ was sent from us. "

But my wallet is not an exchange, but a DEFI wallet.

And here is their answer: "We repeat, we sent $ 300, neither from our side, nor from the payment system that we use, no commission is charged from the players, if you received less, then the commission from the receiving side."

Here is what blockchain.com told me:

And this transaction:

here it is shown how much it was upon receipt:

and here you can see that they sent 116.42 (at that time 0.00425524 ($267.03) , the commission was only $0.53!

and to some address unknown to me the remaining amount.

Здравствуйте

казино Vavada, было поставлено на вывод 300$

, а вывели всего 268$

вот сама транзакция:

https://www.blockchain.com/ru/btc/tx/e7b5ebae73a9821ec3f76d669095e130325e3eabab3f208e1cbb3dbc4315b1ca

В чате говорят что вывели в полном объеме по СРЕДНЕБАНКОВСКОМУ курсу (что?) на биткоин.

Потом сказали, что это комиссия биткоин, но мне-то какое дело, было поставлено на вывод 300, должно прийти 300, но никак не на 30$+ меньше, почему, когда я депаю в их казино чтобы у меня на балансе было 100$ – я депаю 100$, но никак не 70$?

Потом казино ответило: "Ознакомились с вашей ситуацией и хотим обратить ваше внимание на то, что ни при пополнении, ни при выводе средств со стороны казино нет никаких комиссий. В вашем случае комиссия была со стороны биржи, от нас же было отправлено 300$."

Но у меня кошелек не биржи, а DEFI-кошелек.

Еще вот их ответ: "Повторим, мы отправили 300$, ни с нашей стороны, ни со стороны платежной системы, которую мы используем, комиссия с игроков не взимается, если вам пришло меньше, значит комиссия с принимающей стороны."

вот что мне blockchain.com ответили:

И вот эта транзакция:

вот показано сколько это было при получении:

и вот здесь видно, что они отправили 116.42 (на тот момент 0.00425524 (267.03$) , комиссия составила всего 0.53$ !

и еще на какой-то неизвестный мне адрес оставшуюся сумму.

Hello pozndarya,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vavada Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account verified? How many withdrawal did you make from this casino so far and did you experience such issues every single time? When was the last time you spoke to the casino and what was it about?

Please note that the casino is not responsible for your payment provider fees. If you are not satisfied with them, please use a different withdrawal method.

Looking forward to your answer.

Regards,

Nick

Verification was passed around October 21, 2021.

Once I withdrew money from there, after such a situation, playing there is stupid.

The last time I spoke with a casino representative was on November 9, 2021 and the conversation was about this situation.

As I said - I have a defi bitcoin wallet, you can also look at the answer from support - my "payment service provider" does not charge a commission.

In all other casinos, I received exact amounts. If I withdraw $500, then I get $500 and the like.

Верификация была пройдена где-то 21 октября 2021 года.

Один раз я выводила деньги оттуда, после такой ситуации играть там - глупо.

Последний раз я разговаривала с представителем казино 9 ноября 2021 года и разговор был об этой ситуации.

Как я уже говорила - у меня дефи кошелек биткоин, можете посмотреть еще и на ответ от саппорта - мой "поставщик платежных услуг" не взимает комиссию.

Во всех других казино мне приходили точные суммы. Если я выводила 500$, то мне приходило 500$ и тому подобное.

Hello pozndarya,

After closer examination of your case we will be unfortunately forced to close the complaint as the issues occurred over 2 years ago. Please understand that is is basically impossible to track back some casino information older than 1 year.

Please be sure to submit any future complaint within a reasonable time frame for the best possible result.

Best regards,

Nick