Vulkan Vegas Casino - L'account del giocatore è stato bloccato.

hi just wanted to register to see how my winnings would be paid out, uploaded all the required documents and they were all shown as approved. When I saw my profile, I realized that my old phone number was still there, which I then changed because I didn't get any confirmation about it, so I thought maybe it was the right one. NO IT HAS NOT ACCOUNT BLOCKING I have a big question mark on my face and I have even been deprived of any opportunity for clarification.

I thank you in advance

greetz Bianca P*****

hi wollte mich gerade anmelden um zu sehen wie es mit der Auszahlung meines Gewinnes aussieht habe alle geforderten Dokument hoch geladen diese wurden alle als genehmigt angezeigt. Da ich mein Profil gesehen habe stellte ich fest da steht noch meine alte Telefonnummer drin welche ich darauf hin geändert habe da ich keine Bestätigung darüber bekam dachte ich vielleicht hat es ja gepasst. NEIN HAT ES NICHT KONTOSPERRUNG ich Großes Fragezeichen im Gesicht mir ist sogar jegliche Möglichkeit für Klärung genommen worden.

Ich danke schonmal im Voraus

greetz Bianca P*****

Hello cherrry,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulkan Vegas Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise how exactly did you try to change your phone number, was it through your profile or casino support? Since when is your account disabled? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi Nick,

The case has been resolved and I have waived my profit because apparently I had a second account. Can't remember opening a second one, but I'll look into it and find out who it was.

Nevertheless, I thank you very much and I think it's just SUPER that there is a TEAM like YOU. ❤

Hi Nick,

Fall hat sich geklärt habe auf Gewinn verzichtet weil anscheinend ein zweites Konto von mir existiert hat. Kann mich zwar nicht daranerinnern ein zweites geöffnet zu habe werd mich aber darum kümmern und herausfinden wer das war.

Trozdem danke ich euch sehr und finde es einfach SUPER das es so ein TEAM wie EUCH gibt. ❤

Thank you cherrry for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick