Frage zu Glücksspiel-Websites mit Curaçao-Lizenz, die einen falschen Händlerkategoriecode verwenden (Seite 208)

I was denied right away within an hour, so they hadn't even proceeded with the chargeback case.

So that's the first step. I have stated that I did not receive goods from these pages, they are things and services that the pages themselves claim to sell, but that doesn't help anymore apparently😕

Don't know what to do.

Jag blev nekad direkt inom en timme, så dom hade inte ens gått vidare med ärendet till chargeback.

Så det är första steget. Jag har angett att jag inte fått varor från dessa sidor, det är saker och tjänster som sidorna själva hävdar att dom säljer, men det hjälper inte mer tydligen😕

Vet inte vad jag ska göra.

That makes no sense at all and surely goes against the MasterCard or visa rules.

Is it MasterCard or visa and have you double checked the rules to throw it back at them

I think I read that they can deny current digital services -NFTs, crypto, subscriptions - maybe e-books belong there. 🙁

Jag har för mig att jag läst att de kan neka gällande digitala tjänster -NFTs, crypto, prenumerationer -kanske e-böcker hör dit. 🙁

Yes, I actually don't know, most of the things we bought are digital (basically all of them)

And there has been no problem taking these transactions forward for chargeback before so I think this is all very strange.

Revolut should mention it anyway, but they don't really tell me in detail why I get rejected in order to proceed.

Have read on Mastercard's website and can't find anything about not being able to chargeback digital goods.

Really appreciate all the help I get here and take any tips I can get to solve the last few transactions I have left, so hopefully you have money so I can buy Christmas presents this year.

Everyone who helps me will get a small Christmas present 👌

Ja jag vet faktiskt inte, dom flesta sakerna vi köpt är ju digitala (i princip alla)

Och det har inte varit något problem att ta dessa transaktionerna vidare för chargeback innan så jag tycker allt detta är jättekonstigt.

Revolut borde ju isåfall nämna det tycker man men dom berättar egentligen inte i detalj varför jag får avslag för att gå vidare.

Har läst på Mastercards hemsida och kan inte hitta något om att man inte kan göra chargeback för digitala varor.

Uppskattar verkligen all hjälp jag får här och tar emot alla tips jag kan få för att lösa dom sista transaktionerna jag har kvar, så har man förhoppningsvis pengar så jag kan köpa julklappar i år.

Alla som hjälper mig kommer med få en liten julklapp 👌

Chase can't deny NFT's

Chase UK

Chase blocks all payments that are identified as crypto asset transactions, including card payments to crypto exchanges and bank transfers. Chase says this is a security measure to protect customers from fraud.

NFT's ars classed as a crypto and according to Chase should be blocked. Its the fact the merchant has used the wrong MCC to get around this.

When chase said digital art is not crypto related I went back at them and said to receive digital art you have to have a blockchain address and a blockchain is for crypto transactions. They then proceeded to tell me they didn't know about it all.

I pointed out its strange they don't know anything since they have their own bank in the metaverse and also their own crypto coin.

Just keep going at them with every but of research you can find.

It says on grottobooks terms they you can get a full refund if you read less than 10% of the book

All mine are from pixeleum and finnart.io so end of the day chase should have blocked these transactions as they are crypto related.

So I really have 2 options, chase refund me as they should have blocked them or initiate chargeback for non receipt of goods or services.

You are correct!

Refund Policy

An ebook you purchase from grottobook.com is eligible for return if we receive your request within seven days of the date of purchase, and you have read less than 10 per cent of the book. We will issue you a store credit, or process a full refund to your card.

If an ebook does not perform as described by us, you may return it at any time under these rules:

Return of eBook for no reason

You can do this within 7 days of purchase if you’ve read less than 10 per cent of the book. We’ll issue a store credit or refund.

Contacted the Revolut chat more than once and shows paragraphs for refund as it says on all these pages, most of them clearly write that they offer refund within 7 days etc.

They continue with the same thing "Unfortunately we cannot help in these cases, we have to follow Mastercard's guidelines and will therefore not be able to pay back, there is nothing we can do"

Although I have explained that it has been over a week and the stores can't even respond.

https://getmygamekey.com/en/terms-conditions under 7.3

https://grottobook.com/terms under "Refund Policy"

https://helpersm.com/terms-conditions/ under 6.6

Kontaktat Revolut chatten yttligare en gång och visar upp paragrafer för refund som det står på alla dessa sidor, dom flesta skriver tydligt att dom erbjuder refund inom 7 dagar etc.

Dom fortsätter med samma sak "Vi kan tyvärr inte hjälpa i dessa fall, vi måste gå efter mastercards riktlinjer och kommer därför inte kunnat betala tillbaka, finns inget vi kan göra"

Fast jag har förklarat att det gått över en vecka och butikerna inte ens kan svara.

https://getmygamekey.com/en/terms-conditions under 7.3

https://grottobook.com/terms under "Refund Policy"

https://helpersm.com/terms-conditions/ under 6.6

Who was the merchant for Niko again?

support@elegro.eu

Elegro are all to do with any niko merchants...

They replies to me within a day asking me to ask my bank to file chargebacks bur because my case is already in process they couldn't do it at the minute as their in the process of doing them all together.

LUXTEL anybody?

I think it is support@luxtell.eu

Thank you!

CSH - Topup?

AL_Logo creator

Anybody with info?

PSG Force are Kinguin - good luck getting anything out of them. If you chargeback they will lie to your bank and say the vouchers were for PC games.

Revolut rejected 6 from me for Instantcasino. They don't care. The worst bank you could have if you encounter any kind of fraud - I have had to raise stuff with the police.

Anybody?

I am handling a case for a good friend and i noticed he played for more then 20.000 euro on this 2...

Quick update regarding Barclaycard (visa)

One rejected as they don’t deal with gambling which is incorrect, complaint raised but they have now sent that along with the other two from Newton OS to section 75 to deal with.

One accepted from Balon tech based on the fact no response but have to wait until day 30 to receive funds back.

Zpdg and Wpbazar also sent to section 75 team.

Further notes, only one letter received saying will not chargeback, called them today and informed of the above regarding section 75. Not sure why they have gone to this rather than just chargeback, as Balon tech is being charged back due to no response.

Person on phone wouldn’t say why either just the nature of it, potential that the others did respond with information.