JackTop Casino - generelle Diskussion (Seite 6)

No thats right im not surrender

Its closed now also

Thanks!

I'm happy with the feeling that someone is doing something for me! I hope it gets resolved! This casino simply needs to be closed down! And every customer who is blocked for no reason and customers who are blocked within minutes because they lose an amount get their money back because it is really not fair!

Hy bedankt!

ik ben al blij met het gevoel dat iemand iets voor doet! Ik hoop dat het opgelost wordt! Deze casino moet gesloten worden gewoon! En ieder klant die geblokkeerd is zonder reden en klanten die binnen minuten geblokkeerd worden omdat ze een bedrag verliezen hun gekd terug krijgen want is echt niet eerlijk!

Well, let's see where the complaint gets you. 🤞

Just to be 100%, was there any money left in your balance account when your account was closed?

I feel this is a crucial point in such cases.

Thank you!

Quite sad, I'd say. Still, may I ask you the same question?

How much money was left in your casino account the moment it was closed, please?

the money just disappeared

het geld verdween zomaar

I don't know if I have money in my account! All I know is that I deposited almost 5,000 euros in total that evening and I kept losing and I didn't even mind and that there was an error message and then I wanted to log in again I got a message that II was blocked and I immediately approached customer service, but until To date I have never had an answer. I have never received an email with what I deposited/amount or email with what I paid out, only my bank account is my only proof unfortunately. My point is: even though I lost and they block me for no reason and ignore me! I think I have a right to get my money back because they are also abandoning me for no reason and without a chance to get my money back. I'm just angry and can't accept it.

ik weet niet of ik geld heb op me account! Ik weet alleen dat ik die avond bijna 5000 euro totaal heb gestort en ik bleef verliezen en dat vond ik niet eens erg en dat er foutmelding was en dan wou ik opnieuw inloggen kreeg ik melding dat ii geblokkeerd was en ben meteen klantenservice gaan benaderen maar tot heden heb ik nooit antwoord gehad. Ik heb ook nooit een mail gehad met wat ik storte/bedrag of mail met wat ik uitbetaalde alleen me bank rekening is me enig bewijs helaas. Mijn punt is: ook al heb ik verloren en hun blokkeren me zonder reden en negeren mij! Vind ik dat ik recht heb op me geld terug te ontvangen want zij geven mij zonder reden ook de steek en zonder kans om geld terug te winnen. Ben gewoon boos en kan het niet accepteren.



That's how it works and they don't respond to emails at all



zo gaat dat dus en mail reageren ze helemaal niet

What happened! Precisely

Wat is er gebeurd! Precies

I keep losing suddenly I was playing and the site freezes I refresh the page then they blocked me

Afterwards I was even angrier since I am also registered in Cruks, this should never have happened, but since this is a Hungarian company that ignores all European rules, I think it would be wise to visit with about 50 people. suspicious addresses, one in Italy, one in Hungary

Ik blijf maar verliezen plotseling ik was aant spelen en site loopt vast ik refresh de pagina toen hadden ze me geblokeerd

daarna was ik nog bozer aan gezien ik ook geregistreerd staat in cruks had dit nooit mogen kunnen gebeuren maar aan gezien dit een hongaars bedrijf is wat alle europese regels aan zijn laarslapt denk ik dat het verstandig is om langs te gaan met een man of 50 2 verdachte adressen een in italie een in Hongarije

Can no longer log in, ignore on live chat, just like with you, ignore on VIP mail, ignore on support mail and at Trustpilot they still say the same blunt talk of just contact support, but yes, they do not respond

Kan niet meer in loggen negeren op live chat net als bij jou negeren op vip mail negeren op support mail en bij trustpilot zeggen ze nog altijd zelfde bot praatje van neem maar contact op met support maar ja die reageren niet

You can send them a message via another email. As soon as you give them the correct email they ask for, they will ignore you again

Je kan ze wel bericht sturen via andere mail zodra je de goede mail geeft waar ze om vragen negeren ze je weer

I am now harassing their affiliate partner in the hope that they will make me sick and arrange compensation for me

Ik heb ben nu hun affliate partner lastig aan het vallen met de hoop dat ze me ziek worden en een compensatie gaan regelen voor me

So that means you didn't lose, but the casino took your money ? Did you play with a bonus? 

So it means that you didn't lose all the money you deposited and you still had some in your player account, but you got an error message during the game, yes ? Then the casino blocked your account ? 

Anyway, it would be nice to know the reason why this happened, and since you have a complaint, let's see where the team gets us. 

If you have anything new, be sure to let us know.

I don't think this is the best way to communicate with the casino. If you just lost all your money and are waiting for compensation, I'm probably going to disappoint you, but that's not the way it works. 🤔

Anyway, we'll see where you get in the complaint process and what our team finds out. 

Im not losing it its gone wile i was playing without bonus

The casino ignore me so i think theres no other way there was a other casino happend the same i findt out facebook profiles and it works well they refunded me

When you say it is gone, are you suggesting you weren't the one who played with the funds?

I'm trying hard to understand what makes you feel you should be compensated.

Even if your account had somehow been hacked or simply misused, frankly, still, it would not change a thing. 

But, as I said, I'm probably not getting it correctly.