RoyalGame Casino - generelle Diskussion (Seite 4)

How many days after the withdrawal request did they pay you? I have 3 pending

Quanti giorni dopo ti hanno pagato dalla riwchiesta di prelievo? Io ne ho 3 in sospeso

Hey Luca Luca,

It took me forever - about a month in total.

At some point (because I saw no other option) I filed a complaint here and threatened to take legal action.

One day later the money was there.

I have now deleted my account - I wish you much success 🙏

Thanks for the reply, do you think I should threaten them too like you did?

Grazie della risposta, credi che dovrò minacciarli anch’io come hai fatte te?

Thanks for the reply, do you think I will have to file a complaint and go to court? How much more time do I have to give them? My withdrawals date back to December 1-2-3 but in chat and by email they always answer me the same thing..

Grazie della risposta, pensi che anch’io dovrò sporgere denuncia e andare per le vie legali ? Quanto tempo gli devo dare ancora? I miei prelievi risalgono al 1. -2-3 dicembre ma in chat e per e-mail mi rispondono sempre la stessa cosa ..

Maybe wait a little longer, for now I would just say that you have contacted Casino-Guru with the issue and filed a complaint.

I'd still wait if I were you. You have a complaint filed with us and I would at least wait to see how it turns out. If we fail to help you, then I would think about the next steps, as I believe they will be more time consuming. 

What do you think? 🙂

Of course I trusted you... anyway I contact them every day and unfortunately I always get the same answers that I forward to you

Certamente mi sono affidato a voi .. comunque tutti i giorni li contatto e purtroppo sempre le stesse risposte che ti inoltro

Well basically you didn't learn anything, it's still the same song I have a feeling. You'll just have to keep a cool head and we'll see what happens next. If nothing, our team will try to help. 

As far as withdrawals go, it's clear to me that most casinos don't process them on weekends. And the live chat agent doesn't have the authority to speed things up or anything like that. There is a finance department to deal with withdrawals, so on the other hand, I understand that they don't have much to tell you.

Good morning this is the answer they sent me to my email…

They definitely won't be processed over the weekend so I'll have to wait until Monday to see if there's any news.

Buongiorno questa è la risposta che mi hanno mandato alla mia e-mail …

nel weekend non verranno processati di sicuro quindi dovrò aspettare lunedì per vedere se ci sono novità.

Sure, so let me know if anything moves today or in the next few days. 

I hope so. 

Good luck.☘️

Even today nothing the usual stories and 15 days have passed I attach their answers ..

What do I have to do to recover my winnings?

Anche oggi nulla le solite storie e sono passati 15 giorni allego le loro risposte ..

che cosa devo fare per recuperare le mie vincite?

You need to intervene... nothing is getting unblocked here

C’è bisogno che intervenite voi .. qui non si sblocca niente

I see it's always the same. 

Anyway, even though I know you probably don't want to hear it, you'll have to be patient. It won't work without that. Our team is finding out everything we need from you and will intervene as soon as we can. 

Let's hope... I don't know what else to say... they keep telling me they'll pay soon but I don't believe it anymore

Speriamo .. non so più che dire .. mi ripetono che pagheranno presto ma ormai non ci credo piu

Sometimes it is important to just think positive. They have only one unresolved complaint so far, so I hope they will solve this one and everything will turn out well. 

But time will tell how it will be. I sympathize with you and I know this is not an easy situation. 

I wish you all the best. ☘️