RoyalGame Casino - discussione generale (pagina 4)

How many days after the withdrawal request did they pay you? I have 3 pending

Hey Luca Luca,

It took me forever - about a month in total.

At some point (because I saw no other option) I filed a complaint here and threatened to take legal action.

One day later the money was there.

I have now deleted my account - I wish you much success 🙏

Hey Luca Luca,

es hat bei mir ewigkeiten gedauert - insgesamt knapp einen Monat.

Ich habe irgendwann (weil ich keine andere Möglichkeit mehr gesehen habe) hier Beschwerde eingereicht und gedroht rechtliche Schritte einzuleiten.

schwupps einen Tag später war das Geld da.

ich habe mein Konto da nun gelöscht - ich wünsche dir viel Erfolg 🙏

Thanks for the reply, do you think I should threaten them too like you did?

Thanks for the reply, do you think I will have to file a complaint and go to court? How much more time do I have to give them? My withdrawals date back to December 1-2-3 but in chat and by email they always answer me the same thing..

Maybe wait a little longer, for now I would just say that you have contacted Casino-Guru with the issue and filed a complaint.

Warte vielleicht noch ein wenig ab, ich würde vorerst vielleicht nur mitteilen, dass du dich mit dem Anliegen an Casino-Guru gewendet hast und Beschwerde eingereicht hast.

I'd still wait if I were you. You have a complaint filed with us and I would at least wait to see how it turns out. If we fail to help you, then I would think about the next steps, as I believe they will be more time consuming. 

What do you think? 🙂

Of course I trusted you... anyway I contact them every day and unfortunately I always get the same answers that I forward to you

Well basically you didn't learn anything, it's still the same song I have a feeling. You'll just have to keep a cool head and we'll see what happens next. If nothing, our team will try to help. 

As far as withdrawals go, it's clear to me that most casinos don't process them on weekends. And the live chat agent doesn't have the authority to speed things up or anything like that. There is a finance department to deal with withdrawals, so on the other hand, I understand that they don't have much to tell you.

Good morning this is the answer they sent me to my email…

They definitely won't be processed over the weekend so I'll have to wait until Monday to see if there's any news.

Sure, so let me know if anything moves today or in the next few days. 

I hope so. 

Good luck.☘️

Even today nothing the usual stories and 15 days have passed I attach their answers ..

What do I have to do to recover my winnings?

You need to intervene... nothing is getting unblocked here

I see it's always the same. 

Anyway, even though I know you probably don't want to hear it, you'll have to be patient. It won't work without that. Our team is finding out everything we need from you and will intervene as soon as we can. 

Let's hope... I don't know what else to say... they keep telling me they'll pay soon but I don't believe it anymore

Sometimes it is important to just think positive. They have only one unresolved complaint so far, so I hope they will solve this one and everything will turn out well. 

But time will tell how it will be. I sympathize with you and I know this is not an easy situation. 

I wish you all the best. ☘️

Good morning, today they finally paid me 2 of the 3 transfers... so only one of 400 euros is missing... I'll update you as soon as I have news!

So glad to see you got 2 withdrawals. Just one last one and the stress will be over. Even though it is already there now that you can see that the casino eventually paid. 

I'll wait for the final confirmation. 😉

Good morning today I received the last withdrawal of 400 euros .. thank you for the support ..

Perfect. Could you please mention this to Kristina in the complaint so she can close it as resolved.

Just click here. ⬅️

Enjoy your money and the holidays. ☘️🎄😁

Ok