Sirwin Casino - generelle Diskussion (Seite 2)

Initially they wanted to rotate one time. When I managed to complete it and order the withdrawal, I received another message that the turnover should be ten times higher.

I didn't take any bonuses. made a deposit and withdrew. Up to this point, the casino has never withdrawn me. everything was fine.

their rules do not indicate what the turnover from the deposit should be. According to statistics, the standard turnover is x1, in rare cases x3.

but their support in the Joy operator claims that this new rule appeared on June 1, 2024

I asked him why should I suffer? my account was created 2 weeks ago. this is not fair, since there was not even any notification that the wagering conditions were changing. Moreover, my last deposit was on 05/30/2024, accordingly, I should not have been subject to the new rule. but they don't care!!

I have already filed a complaint and described everything in detail + attached to the complaint a correspondence with live chat where all my words are confirmed!!

я не брал никаких бонусов. вносил депозит и выводил. до этого момента казино мне ни раз выводило. было все в порядке.

в правилах у них не указан какой должен быть оборот от депозита. по статистика стандартный оборот х1 в редких случая х3.

но их поддержка в именно оператор Joy утверждает что это новое правило появилось с 1.06.2024 года

я спросил у него почему я должен страдать? мой аккаунт создан 2 недели назад. это не справедливо, так как не было даже никакого уведомления что меняется условия отыгрыша. тем более мой последний депозит был 30.05.2024, соответвенно под новое правило я не должен был поподать. но им все равно!!

я уже подал жалобу и все подробно описал + прикрепил к жалобе переписку с лайв чатом где подтверждаются все мои слова!!

I have an update...

THEY TOOK MY MONEY...YAY....

I just created a withdrawal request and the money arrived in my wallet. the question is settled!

у меня обновление информации...

МНЕ ВЫВЕЛИ ДЕНЬГИ...УРАААААА....

только что я просто создал заявку на вывод и деньги поступили на мой кошелек. вопрос исчерпан!

Dear gugesof,

Thank you for your feedback. We take all player comments seriously and aim to provide a transparent and fair gaming environment for everyone. We would like to clarify the situation regarding your account and the actions taken by our Risk Management team.

Our records indicate that:

  Risk Assessment: Our Risk Management team identified certain activities on your account that were flagged as risky. Specifically, although the BetConstruct Betting provider was unavailable, you managed to place bets by using the search bar. This activity raised concerns about potential rule violations.

  Wagering Requirements: Based on our site's rules, a conversion was requested. Even though the initial wagering requirements were completed, additional measures were taken due to the nature of the activities observed. Despite these concerns, your withdrawal was processed and sent.

  Activity Analysis: Our analysis showed that after placing bets, you started playing 1:2 and 1:3 games, attempting to double the funds, which further indicated risky behaviour.

  Fraud Prevention Measures: In cases where fraudulent or risky activities are detected, our policy allows for imposing additional wagering requirements. Specifically, a 10x wagering requirement for sportsbook and 1x for slots can be applied. We also reserve the right to request KYC verification after such requirements are met to ensure compliance and account security.

  Account Handling: Despite the identified risks, we did not close your account or remove your balance. Instead, you were asked to complete the wagering requirements. Although these requirements were not fully met, we proceeded with your withdrawal in good faith.

  Multiple IP Addresses: Our investigation also revealed the use of multiple IP addresses, which is a common indicator of account sharing or other non-compliant activities.

In light of these findings, our actions were in accordance with our terms and policies to protect the integrity of our gaming environment. If you have any further questions or need additional clarification, please do not hesitate to contact our support team directly at support@sirwin.com.

Best regards,

The Sirwin Team

Hi, I have the same situation like others - they asked me about wagering my deposits 10x on multibets with min. odd 3,00.

I created an account 14.05.2024 - I played a lot of bets during that 1,5 months. I made 7 deposits (all toghether 3401 USD) and I made a one withraw (2101 USD) and my current balance is 876 USD - which means I lost 424 USD.

My last deposit was on 29.05.2024 (526 USD) - then I played 3 bets - 526 USD, 1 USD and 50 USD (stakes)

my login is "flaminguk88" - is there anybody who will help me about withdraw my current balance? The rules (10x wagering are incredibly unfair)

I don't want to make a complain about them but I'm afraid It'll be necessary

Is this also related to sports betting, please? I can see some other players writing about similar issues here. And also, we have an active casino representative in this thread, so hopefully your situation will get solved soon.🤞

Yay, that is really great. I can also see the casino representative explaining the whole situation here. That is really helpful to others as well.👌

Unfortunately, I have to tell you that even if you make a complaint, it will be rejected due to sports betting. We do not have any branches dealing with it yet.🤷‍♀️

I can see that the casino representative is pretty active here,, though, so hopefully your case will get the attention as well.

Please let us know about any news regarding this.

Hello Casino Guru Team,

Unfortunately, you have given completely wrong values for the maximum withdrawal amount. The withdrawals have fixed maximum limits (between €2,000 and €3,500). So it's completely different to the 40x deposit in your overview. This is fundamentally important for many games, for example I won't deposit for this reason.

Edit: it's even worse, the max cashout for the normal welcome bonus is €1,500! That's really bad and should be changed urgently.

Best regards

May I ask which bonus you are referring to, exactly, please?

If you have any information that needs to be correct in our review of the casino, please use the link at the bottom of each review:

and that there were sports bets. This is inside this casino. They have a sports betting section, so this is the responsibility of the casino. And we are talking about discussing this casino, not betting in this casino.

и что, что были ставки на спорт. Это же внутри казино этого. У них есть раздел ставки на спорт, Значит это отвественность казино. И речь идет об обсуждении данного казино, а не ставок в этом казино.

Why is that? Sports bets were placed inside this casino. This is the responsibility of the casino. That is, you want to say that the aviator is not in your branches or virtual games. The discussion is about the casino as a whole, and not about the bookmaker within the casino. You should deal with the casino administration and not with the providers inside the casino!

Почему так? Ставки на спорт были сделаны внутри этого казино. Это отвественность казино. Тоесть вы хотите сказать и авиатор не в ваших филиалах или виртуальные игры. Обсуждение идет о казино в целом, а не о букмекере внутри казино. Вы должны разбираться с администрацией казино а не с провайдерами внутри казино!

It is indeed inside the casino, but we do not deal with the sports betting side. We do not have any branches here at Casino Guru.🤷‍♀️

You need to understand that we specialize only in casino games, not sports. Even though it is inside the casino, it is out of our sector, as I could say.

Why don't they publish my review of this casino?

They brazenly hold on to money!!!

I play by your rules and you don't withdraw money. I spent my deposit three times, although the rules say one time is enough. And you arranged checks, the most interesting thing is that the check was for opposite bets, it lasted for 3 weeks, but in fact you just didn't want to pay!!

Почему не публикуют мой отзыв об этом казино??

Они нагло ужерживают деньги!!!

Играешь по вашим правилам а вы не выводите деньги. Я три раза прогнал депозит, хотя в правилах достаточно 1 раза. И вы устроили проверки, самое интересно проверка шла на противоположные ставки, шла она 3 недели, но на самом деле вы просто не хотели платить!!

Sometimes you have to persevere because if the complaint is open, the user review is then dealt with according to the result. However, I approved yours because, in my opinion, waiting 3 weeks for the money is enough. Especially if you get the same thing every couple of days and that means there is some kind of check.

I'm sorry that it was like this, but I'm glad that you got the money in the end.

I can't withdraw my withdrawal. I made a deposit, played slots in fast games, then started to withdraw, half of what I requested was withdrawn quickly, the next day I requested more and I received a message from the casino: Your account is under review due to suspicion of opposing bets. After the review by our provider, you will be contacted and informed via email or your preferred method of contact. Tell me, dear casino, how can you bet on opposite outcomes in slots or fast games????? Has anyone had this happen??

Мне не выводят отсток денег. Я сделал депозит, поиграл в слоты в быстрые игры, потом начал выводить, половину запросил вывели быстро, на следующий день запросил еще и мне выдало сообщение от казино: Your account is under review due to suspicion of opposing bets. After the review by our provider, you will be contacted and informed via email or your preferred method of contact. Скажите уважаемое казино, как можно в слотах или быстрых играх ставить на противоположные исходы????? Было у кого такое??

Hello,

I must say it is rather strange that the casino paid a portion and then started investigating irregularities in your play style. Aside from slots, have you also played anything else, please? I also find it hard to imagine someone being able to place opposite bets on slots.

Just for you to know, it's highly unlikely from someone from the casino will answer here on the forum. We are not the casino either.

Well, since this whole situation feels weird, I would say submitting a complaint might be a good call. Are you familiar with this feature?

https://casinoguru-en.com/complaint-resolution-instructions 👈

Let me know what you think about the idea, please.

I only played slots and fast games. That's what I'm saying, the casino is behaving very strangely. They came up with a reason about opposite bets. I'll write a complaint now. I'll attach all the screenshots!

играл только в слоты и в быстрые игры. Вот я и говорю очень странно ведет себя казино. Придумали повод про противоположные ставки. Жалобу сейчас напишу. Скрины все прикреплю!

In my opinion, this is a good decision. For now, focus on providing all related communications and details to Veronika, please. Apparently, she's waiting for your update. Please use this green link 👈 to update the complaint.

It's important for her to understand the relevance, especially under such weird circumstances. I know we are a bit ahead on the subject here on the forum, so inform her too.

Perpahs, you may help me recognize what "fast games" are supposed to be. Any chance these are crash games or aviator games?