Spinanga Casino - generelle Diskussion (Seite 26)

I have requested a withdrawal since 6/22 and still nothing

Έχω ζητήσει ανάληψη από της 22/6 και ακόμα τίποτε

Mine has been running since 14.06 and not even the verification has passed

I can see that this is getting harder and harder for you to verify. You wrote on live chat that it is not possible for you to deliver documents because you cannot upload them ? 

I also noticed that the complaint has progressed and now the casino should respond to it, so I firmly believe that it will bring some light to this whole situation and eventually it will be resolved. 

If there is anything new, don't hesitate to write.

Hello, we give casinos 14 days to send money to players and I see that this has not happened in your case. That's why I would suggest you start by opening a complaint where our team will try to help you. 

If you are interested, you can open it by clicking on this link. ⬅️

However, since you have been waiting for over 2 weeks, did the casino tell you the reason ? Were you able to verify your account ? Did you play with any bonus ? 

Let me know where you stand in your situation.

I made a deposit on 6/16, I had bonuses and I turned it over normally, then I saw that the withdrawals were delayed and because I had a balance I canceled them in order to withdraw the largest amount I could. Then there was an error with the payment method and I again canceled and then withdrew again since then every day they mock me with automatic replies and even a representative spoke to me as if to tell me don't stun us there are worse things 

Έκανα κατάθεση στης 16/6 είχα μπονους και το τζιραρα κανονικά μετα εβλεπα οτι καθυστερούν οι αναλήψεις και επειδη ειχα υπόλοιπο τις ακυρώσα για να βγαλω το μεγαλύτερο ποσο που μπορούσα. Ύστερα εγινε ενα σφάλμα με τη μέθοδο πληρωμής και παλι έκανα ακύρωση και μετα ξανά ανάληψη απο τότε καθε μερα με κοροϊδεύουν με αυτοματες απαντήσεις μάλιστα ενας εκπρόσωπος μου μίλαγε σαν να μου λέει μη μας ζαλίζεις υπαρχουν και χειρότερα 

Verification since 3 weeks 😩

Well, if you didn't get any further and you keep getting the same generic answers then I would open a complaint on the link I shared with you in my last reply. At the moment I've seen that the casino has quite a few open complaints and a lot of players are experiencing a delay in withdrawals, but eventually even though it's been quite a long time the casino has paid the players so far. 

So I strongly believe that this will be the case in this instance as well and you will not have any further problems. 

If anything changes, let me know.

So did you get the update by email as it says on the screenshot you sent ? If so, what was the content or what did they tell you ? I'm sorry that you've been waiting so long and that it's still impossible to verify, I'd be losing patience. 

But unfortunately there is nothing we can do but wait.

It's hard to believe that they have had so many withdrawal requests for a month... I think that any self-respecting casino would have solved this matter differently, instead of canceling the withdrawal after 10 days due to a technical error, which makes the waiting time for the withdrawal longer. The casino regulations state that withdrawal processing takes up to 3 business days, and if the player does not comply with the regulations, he is immediately punished... No justice xD

Ciężko w to uwierzyć że mają aż tyle zleceń wypłat od miesiąca... Myślę że każde szanujące się kasyno rozwiązało by tą sprawę inaczej a nie po 10 dniach anulowało wypłatę przez błąd techniczny, przez to czas oczekiwania na wypłatę się wydłuża. W regulaminie kasyna jest napisane że przetwarzanie wypłaty trwa do 3 dni roboczych, a jak gracz nie będzie się stosował do regulaminu to jest od razu karani... Brak sprawiedliwości xD

that came by email

Yes, I understand what you are saying and I think you have a point. However, we know that withdrawals may be delayed not only by the casino but also by other factors. That's why we also give casinos 14 days to sort it out and if they don't, then we advise players to complain. I know that everyone would probably like to get the money sooner and not have to file one, but sometimes it's probably not possible. Anyway, I hope everyone who is waiting will see their money as soon as possible.

Can the documents be delivered to them again or not? Last time I saw it was a problem. Even so, you probably haven't moved on and I'm getting worried, but anyway the complaint is still open and we have to hope that it can be resolved.

This has now arrived, so it is apparently still being checked, I can't upload anything anymore!

And they canceled the payment again... this time after 10 days. This casino is terrible

I znowu anulowali wypłatę... tym razem po 10 dniach. Fatalne jest te kasyno

Yes, that's really terrible

I asked for confirmation of the transfer and they don't want to send it to me... Because it's supposedly my bank's fault that I didn't receive the money. SCAM! And money can be transferred from other casinos without any problems.

Poprosiłem o potwierdzenie przelewu i nie chcą mi wysłać ... Bo niby z winy mojego banku nie otrzymałem pieniędzy. SCAM ! A z innych Kasyn bez problemu pieniądze przechodzą.

Oh, the money was sent? I thought it was cancelled?

Oh, the money was sent? I thought it was cancelled?

According to them, they were sent but the bank canceled the transfer and the money was returned to them.

So in the end I didn't get them

Według nich były wysłane ale bank anulował przelew i pieniądze wróciły do nich.

Więc finalnie ich nie dostałem