Winnita Casino - generelle Diskussion

Good morning I have a problem with WINNITA! For a week now, instead of giving me credit, they have been telling me that the documents are not of good quality! Apart from that on their website the terms and conditions say that they can ask for documents on a win of over 1000 euros! They should give me 300 but instead they always give me the same answer for the documents, so they don't give me credit! All documents are visible and I believe it is a scam in this case! Has the same thing happened to anyone there? And what should I do in this case? That what's happening isn't right? A thousand thanks

Buongiorno ho un problema con WINNITA ! Da una settimana invece di farmi accredito mi dicono sempre che i documenti non hanno buona qualità! A parte che sul loro sito ai termini e condizioni dicono che loro possono chiedere i documenti su una vincita di oltre 1000 euro! A me devono darmi 300 ma invece mi danno sempre la stessa risposta per i documenti, così non mi fanno l'accredito! Tutti i documenti sono visibili ed io credo che sia una truffa in questo caso! A qualcuno li è capitato la stessa cosa? E che devo fare in questo caso? Che non e giusto quello che succede? Grazie mille

Hey there!

I'm glad you haven't kept this issue private. Let's talk this through to find a way out. 🙂

Sadly, I didn't find a part in their Terms and Conditions that said that only when you win more than a certain amount will the KYC be conducted, so I will put this aside for now.

Casinos usually need to fulfill the KYC (Know your customer - verification process) in order to confirm the player's identity, which results, if passed correctly, in a successful payment. Thus, you need to try cooperating with the support. At this point, I'd like to say that if you keep sending the very same pictures or photos to them, you won't get too far. If I'm not mistaken, the support claims their quality is of a low grade.

Have you tried providing them with a better version of the same documents?

In my opinion, your situation stands like this - the casino won't pay you unless you pass the verification. Because of that, it's crucial to follow the instructions given and provide the documents in a proper way and decent quality. No one can do this on your behalf, so keep sending the very same versions, yet expecting a different outcome does not sound like a solution.

Feel free to share the exact casino response along with a list of documents and formats you have tried so far, please.

I'd say it's concrete and should prove constructive. Do you agree?

Let's try that. 🙏

Thank you, but since the answers in their chat were always the same, the last time I tried to send only 1 document and the card is also the selfie and it was finally successful! I will have taken 70 photos and 100 selfies for better visibility! Luckily it went well! Thanks again !

Vi ringrazio, ma siccome le risposte della loro chat erano sempre le stesse l'ultima volta ho provato mandare solo 1 documento e la carta è anche il selfie ed è andata a buon fine finalmente! Avrò fatto 70 foto e 100 selfie per una visibilità migliore! Meno male che è andato bene ! Grazie ancora !

It worked eventually, didn't it?

Oh, that's a relief! 🙌🚀

I had no idea it took you so many attempts, but I'm really glad you finally made it.

Do you perhaps have some tips for players who might go through the same process? I'm just asking out of curiosity. It must been a terrible experience, and I'd love to spread a bit of prevention. 🙂

Who knows, someone might find it handy.