BetBeast Casino - discussione generale

Tried out this freshly opened casino last night and this morning, with the 100% 1st deposit bonus which saw me have about a 1,000x my spin stake to play around with. Slots were dead as can be and I busted out only 36% into the wagering. Can hardly fault the casino for that, I guess, but still a poor experience.

The site looks and feels rushed and unpolished and lacks proper sorting of the games. You can't sort by provider, and you can't add to favorites either. There were also some bugs and glitches, like I kept getting a pop up that my loyalty level had increased but when I checked it I hadn't gotten a single point towards any loyalty program. Gameplay was interrupted on several occasions as well, forcing up to several reloads.

The welcome package is well below what you get in most casinos. Of course, a 100% is always nice but this one does come with a max withdrawal limit which higher stakes players might easily reach, and usually you get like 50-100 FS along with the match bonus but not a single extra spin here.

They run some internal tournaments but most appear to be in the "coming soon" stage. Also, while playing Pragmatic slots, the trophy tournament symbol was up there in the left corner of the game screen but it said it was inactive.

One great thing is that they offer the higher RTP version of the slots. For example, Big Bass Splash (Pragmatic/Reel Kingdom) is at 96,7%, Oktoberfest (NLC) at 96,75%., and Lucky Crew (BGaming) at 96%. My own, actual RTP on these 3 however, after about 2k spins which admittedly is a small sample size, was 47%, 30%, and 35%. But again, I'm not blaming the casino for that.

MC deposit went real smooth and there weren't any fees tied to it either. Deposit and bonus was in my account instantly.

I was expecting slightly more from a brand new Dama casino tbh, and I doubt I'll revisit them sometime soon.

Regards,

Marius Hanssen

Norway

Dear Marius.

I am reaching out as part of the Betbeast VIP support. First and foremost I would like to thank you for the thorough review and we are very appreciative you took your time to test out our brand.

To clarify a few points, we are aware about the games and providers selection. We have already flagged and will be amending changes to make it easier for the players to be able to categorize by provider and to choose their favorite games.

As you correctly pointed out, yes we offer a 97% RTP to our players. We want to give the best experience to our players.

I would like to invite you to discuss in further detail the bugs and glitches and I will also look into the leveling up as bonuses are awarded with every level up. Please email us on vip@betbeast.com and let's go through it together. A loyalty reward will also be offered on our behalf.

We just launched so as much as we worked on clearing issues, a few will still go through unfortunately.

Hello there!

I bet you have not come across our special account developed for casino representatives, have you?

Inspect the terms, then contact us to finalize the sync process, please.

https://casino.guru/forum/bonuses-and-promotions/rules-for-casino-representatives-adding-promotions

I think you should have one. 🙂

Hi Radka,

I asked but they haven't got back to me yet. Didn't want to let Marius' review unanswered. Will follow the steps thanks a lot 🙂

Finland should be an approved country where you can register. But when I tried to register, I can't find Finland's area code and can't choose Finland when you try to put where you live. So can a Finnish person register at your casino?

Hi,

Yes we do have Finnish players on our casino.

Let me check what might be the issue.

You can also reach out directly to me on vip@betbeast.com

I just checked. When you select country it is listed the 5th one.

Regarding code, you just write it on the second page of the registration process.

Please let me know if you manage or are still having difficulty to register.

Hello, I see that the casino is already trying to advise you and help you with your situation. Could you let us know if it's okay and you managed to register ? 🙂

Hi,

I had problems related to the verification. For identity, I submitted my passport, but I got rejected. It is said it is not required. For the address part, I submitted my bank statement to prove that I currently live there, but I entered the wrong address when registering. Could I change it to the right one as it passed just because the address does not match? That is all my issue; I am sorry for taking your time, and thank you for your patience. My Email address is 1533318668@qq.com.

Regards,

Jiaheng

Australia

Hi,

I see you have already reached out via email. We can fix the problem don’t worry. I’ll follow up via email and have the matter sorted for you.

Hello, I see that the casino was prompt to assist you in your situation, so if you manage to resolve it via email communication, feel free to let us know. I don't think it will be difficult, as the casino also wrote that you can fix the issue.

Good luck. ☘️

Now, I have verified my account with the help of Betbeast Casino. Thank you guys🙂

Hey Jaro,

All sorted. It was a tough one but we managed to get everything sorted out 🙂

That's what we love to hear, especially on Friday! 😉

Thanks for the feedback and take care!

Hey! We appreciate your active support and dedication toward players. 🐱‍🏍

Well done!

Ladies and Gentlemen

I would definitely advise against using this casino!!! Winnings are not paid out. New documents are constantly being requested, which is pure harassment and shows the criminal nature of this casino. ID, bank statements, bank cards, everything is already there.

The customer service is useless and rude. I'll probably have to hire a lawyer to take over the recovery of my money. I've been playing for 10 years, but I've never experienced such a mess.

Sehr geehrte Damen und Herren,

ich möchte unbedingt von diesem Casino abraten!!! Gewinne werden nicht ausgezahlt. Immer wieder werden neue Dokumente / Unterlagen angefordert, das ist reinste Schikane und zeigt den kriminellen Charakter dieses Casinos. Ausweis, Kontoauszüge, Bankkarten, es liegt alles bereits vor.

Der Kundenservice ist nutzlos und frech. Werde wohl einen Anwalt einschalten müssen der die Beitreibung meines Geldes übernimmt. Seit 10 Jahren spiele ich, aber so eine Schweinerei habe ich noch nie erlebt.

Dear Tobias,

Please send me your user email so I can look into the matter and see what’s the issue.

Best Regards

BetBeast VIP

The problem is their criminal energy. Their extremely incompetent customer service is demanding confirmation from my bank that the bank card belongs to me. My name is on the card!!!

They also don't want to process my withdrawals, saying that "the name of the casino is not on the bank statement." It's not my fault that they debit my account under a false name. It seems that they are aware of the illegality of their activities on the German market. I have written you an email, but I don't want to share my email publicly here.

Das Problem ist ihre kriminelle Energie. Ihr maximal inkompetenter Kundendienst fordert eine Bestätigung meiner Bank an, dass die Bank Karte mir gehört. Auf der Karte steht mein Name drauf!!!

Ausserdem wollen sie meine Auszahlungen nicht tätigen mit der Begründung „auf dem Kontoauszug steht nicht der Name des Casinos". Ich kann nichts dafür wenn sie unter falschem Namen abbuchen, es scheint dass ihnen die Illegalität ihrer Aktivitäten auf dem deutschen Markt bewusst ist. Ich habe Ihnen eine Mail geschrieben, ich will meine Email hier nicht öffentlich teilen.

Like I said please provide me your username so I can look into the matter. Then I will be able to see what’s the issue and get it resolved.

Please email me on vip@betbeast.com