Casinova - discussione generale (pagina 3)

Yes, you can relax. But don't expect this casino to pay you out.

Да,вы можете успокоится. Но не рассчитывайте что это казино выплатит вам деньги.

What information regarding the withdrawal do you have in your account? Does it need verification, perhaps?

Hello, good day. A week ago I won a €15,000 prize. I've been playing at Casinova for two years and I've never had any problems withdrawing or anything, but this time they're taking a very long time. Customer service says everything is in order, that there's a delay in the payment system. What's really going on? It's never happened before; it's always taken 3-5 business days at most, but this time the transaction hasn't even been approved. What can I do? And if things go wrong and I want my lawyer to contact them, how do I do that? Because I've already sent 200 emails and they haven't bothered to reply to ANY OF THEM. Thank you.

Hola buenas hace una semana me tocó un premio de 15.000€ yo llevo jugado 2 añosa casinova y nunca he tenido ningún problema en retirar ni en nada pero esta vez están tardando mucho atención al cliente dice que está todo en orden que hay un retraso en el sistema de pagos que es realmente lo que está pasando ? Nunca antes había pasado en 3-5 días hábiles como mucho siempre me lo ha ingresado pero esta vez no nisiquiera está aprobada la operación que puedo hacer? Y si en todo caso saliera mal y quisiera que mi abogado contacte con ellos como lo hace? Porque ya mandé 200 mails y no se dignan a contestar NINGUNO. Gracias………….

Please, I need help. I'm desperate. I've already read your writings and now I'm scared.

Porfavor necesito ayuda estoy desesperado ya he leído vuestros escritos y ahora tengo miedo

Hi, maybe it's because you won a large amount of money. Did you play with a bonus or not?

We give casinos 14 days to resolve withdrawals, so I believe it will be sorted out by then, and if not, we will try to help you.

If customer support keeps telling you the same thing, they probably don't have anything else to tell you. The fact that you have always received your money normally would reassure me, and I hope that will be the case this time as well.

Hello, good afternoon. I sent emails from my email address and they replied, and customer service also responded. I've never had this problem before; they've always been quick, and I've unlocked and withdrawn bonuses many times without any issues. But when I went to the forum, I was scared after reading these comments. They tell me they're doing everything possible to resolve this as quickly as possible. What do you think?

Hola buenas tardes mandé mails con mi correo y me contestaron y en la atención al cliente también me contestan nunca había tenido este inconveniente siempre habían sido rápidos y he desbloqueado mas veces bonos y los he retirado sin problemas pero me metí en el foro y me dio miedo leer estos comentarios ellos me dicen que están haciendo todo lo posible para hacerlo lo más rápido posible qué opináis?

I would focus on what I wrote to you, that we are giving them 14 days. If they fail to give you the money by then, we will definitely try to help you. If you haven't had any problems so far, I guess it won't be a problem now either, and they just have a slight delay. 

Everything's fine, guys! My withdrawal arrived, now I'm waiting for the next ones. They've already contacted me, everything's OK, everything's great!

Todo en orden chicos me llegó el retiro y a la espera de los siguientes ya se pusieron en contacto conmigo todo ok todo genial!!!!!

Well, there you go. I'm glad that it's being handled the right way and that you're getting your money.

I'd appreciate it if you could keep me updated on how things are going.🙂