MrPunter Casino - discussione generale (pagina 6)

Since the 13th, but since it was the weekend, it's within the deadline, but today they haven't updated anything

Desde dia 13,mas como foi fim de semana está dentro do prazo,mas hoje não atualizaram nada

If it's on the 13th, you'll have to wait; it will probably be there tomorrow or the day after.

Wenn es am 13. ist muss du noch warten kann wahrscheinlich morgen oder übermorgen drauf sein

I really hope they pay

Espero mesmo que paguem

Yes, I hope you get the money paid out. I was worried at first too, but I did get the money paid out.

ja hoffe du bekommst das Geld auszahlen ich habe am Anfang auch sorge gemacht habe aber das Geld ausgezahlt bekommen

Could you tell us, please, what the casino says about the withdrawal, though?

You said they copy-paste the same message.

Not every casino requires verification, actually. It also sometimes depends on how high the amount is, you know.

No casino will accept the documents if they don't need them, so perhaps you didn't have to send anything.

We'll see how it goes in the next days. I hope you'll get your winnings soon.

That the withdrawal takes up to three working days to be processed, and that if I reverse the payment, everything starts all over again, the status of the withdrawal remains the same nothing has changed, it says it's under review

Que o saque demora até três dias úteis a ser processado,e que se eu reverter o pagamento,volta a contar tudo de novo,o estado do saque continua igual nada mudou,diz que está em revisão

Have you ever withdrawn from this casino before? Or is this your first attempt? Also, what payment method did you use?

I'm asking just to check if you have any experience regarding withdrawals from this casino.

This is my first attempt and I still haven't been paid

Esta é a minha primeira tentativa e ainda não me pagaram

Our complaint team has to wait 14 days before they are able to intervene in any case, but if you'd like to file a complaint now, you are free to do so here. We will then investigate the whole matter, of course.

Yes, I'm going to complain, they haven't paid yet

Sim,eu vou reclamar,ainda não pagaram

Do I have to wait the 14 days to complain?

Preciso esperar os 14 dias para reclamar?

Actually, our complaint team has to wait 14 days before they can intervene in your case.

It is our policy.

Hi, I just wanted to let you know that I've received the money from mrpunter 😁

Olá,passei para dizer que já recebi o dinheiro do mrpunter 😁

I am really glad you did.

Have you received them on Saturday? Not bad, right?

Please, I need your help. I'm trying to withdraw €200 and I've been waiting for four days with no results. I didn't know this casino had such a bad reputation; otherwise, I wouldn't have deposited any money. I was losing €200, but then I recovered it with €25, and I don't want to play anymore. Can anyone help me speed up my withdrawal process?

Por favor necesito que me ayudéis, estoy intentado retirar 200€ y llevo 4 días esperando y no recibo nada, no sabía que este casino tenía tanta mala reputación si no, no hubiera ingresado dinero, estaba perdiendo 200€ pero luego con 25€ los recupere y no quiero jugar más, alguien me puede ayudar a agilizar el proceso de mi retiro?

Is your account already fully verified, please?

It might delay the whole process sometimes if verification is needed, actually. Also depends on what payment method you have used.

Did you contact the casino regarding some information about your withdrawal, perhaps?

Just to try and find out what is going on, you know.

Yes, I contacted them and they told me it's still being processed, to be patient. They said there's no problem with my account, what they're trying to tell me is that the finance department is very busy and that they're working in order. I've used many online casinos, PokerStars, Stake, Roobet, Bwin, and withdrawals take a maximum of 1-2 hours, and the fastest I've received a withdrawal from the mentioned sites has been in less than 5 minutes. I invested money in MR. I'm trying to withdraw money because an ad popped up and I started losing a lot of it. This is the only time I've tried to withdraw money, and it's been four days now. My withdrawal method is the same as my deposit method, using my debit card. So I don't know if I'll actually get my money back or if it's simply gone. It's only €200, and on the sites I mentioned before, I've withdrawn over 5000 USDT, and it usually arrives within 10 minutes. Here, it's been more than 72 hours. I don't know what to do. Please help me; it's the only thing I can do. I'm addicted to gambling, and I need to pay my rent, or I'll be evicted.

Si, me comuniqué con ellos y me dijeron que sigue en proceso, que tenga paciencia, me dijeron que no hay ningún problema con mi cuenta, lo que me tratan de decir que el departamento financiero tiene mucho trabajo y que van en orden, yo he usado muchos casinos online, pokerstars, stake, roobet, bwin, y los retiros toma máximo 1-2 horas, y lo más pronto que me ha llegado un retire de las páginas mencionadas han sido en menos de 5 minutos, yo invertí dinero en MR. Punter porque me salió un anuncio y empecé a perder mucho dinero, y esta es la única vez que intento retirar dinero y ya va con hoy 4 días, y mi método de retiro es el mismo método de ingreso dinero, con mi tarjeta de débito, entonces no sé si realmente tendré mi dinero o simplemente ya no lo tendré, son solo 200€ y en las páginas anteriormente mencionadas he retirado hasta más de 5000USDT, y me llega al cabo de 10 minutos y aquí ya van más de 72h, no sé qué hacer ayudarme por favor es lo único que me queda soy un adicto al juego y necesito pagar el alquiler o me echan de casa.

I’m really sorry you’re dealing with this. The waiting, the uncertainty, and the pressure around money are incredibly stressful, especially if they’re affecting your ability to cover rent.

A withdrawal taking several days is frustrating, but on its own it doesn’t automatically mean your money is gone or that the casino is scamming you. Card withdrawals are often slower than crypto or e-wallets, and internal reviews can add more time, even if nothing is wrong with your account.

That said, I want to be honest with you about something important. You mentioned that you’re struggling with gambling addiction. In situations like this, there are really only two realistic paths forward, and neither is easy:

1) If you don’t inform the casino about gambling issues, the only option is to wait for the withdrawal to finish processing and avoid playing in the meantime. Many withdrawals do eventually arrive, even after several days.

2) If you do inform the casino that you’re experiencing gambling problems, they are usually required to immediately restrict or close the account. This is to protect you, but it may also freeze or lose any remaining balance. There’s unfortunately no safe "in-between" option where the account stays open but risk is fully removed.

I know this is an awful position to be in, and I wish there were a cleaner solution. Whatever you decide, your well-being matters more than any casino balance. If gambling is already putting your housing at risk, I strongly encourage you to seek support outside of gambling platforms as well, talking to someone who deals with addiction and financial stress can really help in moments like this.

Please see this list of help centers 👈

I hope the withdrawal reaches you soon, and I genuinely wish you stability and relief from this situation.

Thank you, I'm waiting patiently for my withdrawal. It's hard to leave it there while it arrives in my bank account. I'm thinking of pressuring them to cancel it and gambling what I have, but I have some very important things to pay for. They tell me the maximum wait is 3 days. I'll wait until Monday; if not, I don't know what I'll do. I requested the withdrawal on Monday of this week. I don't understand why it's taking so long. I don't know if the people answering me here work for the casino or manage it, but if you could help me with my case and speak to the casino, I would be very grateful.

It's been over a year since I last gambled, but the urge, the desperation, got the better of me and I fell again. I hope I don't fall again, and of course I'll contact support to close my account, but first I want my money back. Thanks for the advice. If you can help me in any other way by talking to the casino, I would appreciate it. I have faith that my money will arrive, but it's dwindling. They just keep giving me excuse after excuse, and I'm getting desperate. I don't know what else to do. Thanks.

Gracias, estoy esperando mi retiro con mucha paciencia, me cuesta mucho dejarlo ahí mientras llega a mi cuenta bancaria, pienso en presionar y cancelarlo y jugarme lo que tengo, pero tengo que pagar cosas muy importantes, me dicen que el plazo máximo es de 3 días, esperaré hasta el lunes si no, no sé qué haré, el retiro lo solicité el lunes de esta semana, no entiendo porque demoran muchísimo, no sé si los que me responden aquí son personas que trabajan para el casino lo gestionan pero si podrían ayudarme a llevar mi caso y hablar con el casino, les agradecería mucho.

hace más de 1 año que no apostaba, pero las ganas, la desesperación me ganaron y caí nuevamente, espero no caer más y por supuesto hablaré con soporte para que cierre mi cuenta, pero antes quiero que me ingresen mi dinero, gracias por las recomendaciones, si podeis ayudarme de alguna otra manera hablando con el casino, les agradecería, tengo fe que mi dinero llegará pero ya son pocas, solo me dicen excusas y excusas y me estoy desesperando, no se que más hacer, gracias.