Rolling Slots Casino - discussione generale (pagina 5)

I created an account with Rollingslots and it was positively verified. After some time, I asked support to send me my personal information and the transaction history of all deposits and withdrawals. I have the right to it and the casino must provide it to me, legally they have 30 days to do so. I haven't received an answer for 4 months. That makes you think. The casino has the right to demand anything when it comes to withdrawing winnings. But it doesn't work the other way. Best regards."

Ich habe ein Konto bei Rollingslots erstellt und es wurde positiv verifiziert. Nach einiger Zeit bat ich den Support, mir meine persönlichen Daten und die Transaktionshistorie aller Ein- und Auszahlungen zuzusenden. Ich habe das Recht darauf, und das Casino muss sie mir zur Verfügung stellen, gesetzlich haben sie dafür 30 Tage Zeit. Seit 4 Monaten habe ich keine Antwort erhalten. Das gibt zu denken. Das Casino hat das Recht, alles zu verlangen, wenn es um die Auszahlung von Gewinnen geht. Aber in die andere Richtung funktioniert das nicht. Mit freundlichen Grüßen."

The casino ha not replied to you at all? That is really weird, though, because they are actually pretty active here on forum, as you can see in this thread. Can you be sure, somehow, that they have received your email where you asked for those information, or have you tried to contact them again? Just trying to find out, what could've had happen, you know.🤔

I'm really sorry we can not be of any help with this issue.

Please, an email was sent on December 25th with no response and another request on January 17th. I don't understand what they're afraid of. They are a legal casino as they claim and can offer their services throughout the EU. I didn't and haven't received an answer to date.

Bitte, am 25. Dezember wurde eine E-Mail ohne Antwort gesendet und am 17. Januar eine weitere Anfrage. Ich verstehe nicht, wovor sie Angst haben. Sie sind ein legales Casino, wie sie behaupten, und können ihre Dienste in der gesamten EU anbieten. Das habe ich nicht habe bis heute keine Antwort erhalten.

I see. I just hope you will be able to get in touch with them, somehow, really. Wish you all the best, and I'm really sorry, as I said, we are not able to help here.

Dear robertkuczera4859,

As an online casino operating under the Curaçao license, we want to ensure clarity regarding our approach to data protection. While Curaçao's regulations share similarities with GDPR principles, it's important to note that certain specific requirements, such as data processing notifications, may not apply.

We want to assure you that we take the security and privacy of our customers' data seriously. As outlined in our Terms & Conditions, we are committed to keeping your information secure and confidential. However, it's important to note that we may not be obligated to disclose requested information or provide it to third-party authorities without an official request. Moreover, as your account has been closed, we may not be obligated to retain certain data.

If you're seeking information about your deposits and withdrawals, we suggest checking your payment method statements, as these records typically provide the details you're looking for. Alternatively, feel free to reach out to your payment provider for further assistance.

Thank you for understanding.

I sent the request for my data on December 25, 2023. The account was closed in mid-March 2024. I haven't received a response from you in over 3 months. Please send me a screenshot of how long you need to save the players data. I don't understand it, you are a legal casino with all licenses but you don't want to issue the document. Everyone will answer for themselves why. Greetings

Ich habe die Anfrage nach meinen Daten am 25. Dezember 2023 abgeschickt. Das Konto wurde Mitte März 2024 geschlossen. Ich habe seit über 3 Monaten keine Antwort von Ihnen erhalten. Bitte senden Sie mir einen Screenshot, wie lange Sie die Spieler speichern müssen Daten. Ich verstehe es nicht, Sie sind ein legales Casino mit allen Lizenzen, möchten aber das Dokument nicht ausstellen. Warum, wird hier jeder für sich selbst beantworten. Grüße

Hey Romi, why did you reject my review? Is this how you guys support these casinos that dont pay people, even small amounts? You think its ok to wait 1 week for a payment of 130$? 😁 I thought your site is serious. If you guys are bothered by the truth, you can let me know and I will removed all revies and complaints.

Hello, when will you guys pay me? Been 7 days and I have sent all the verification docs, including the void check screenshot from my bank. Its ridiculous! 😳

Hello belloelton249,

Thank you for sharing your experience with us.

Please, be advised that before processing a withdrawal request, your account needs to fully pass the verification procedure. This aims to safeguard you and your account in the future.

We kindly ask you to check the last email from our financial department that was sent to you today, and follow the instructions regarding what exact documents need to be submitted.

Thank you for understanding,

Rolling Slots Casino Representative

hello,

I uploaded the void check last week. I sent the email again today with the void check screenshot again today at kyc email address. I have sent all the required docs. Also, i used interac so none of this is required but I did comply. It is not a smart tactic to delay such small amount. Makes your casino look like they cant pay.

Dear belloelton249

Thank you for sharing your experience that you had in our casino. Our team apologize for the inconvenience, and thank you for your patience.

We would like to notify you that all financial procedures are reviewed in due course.

Please note, our Financial Department is working from 9:00 to 18:00 GMT+3, from Monday till Friday. 

If you have a letter that has gone unanswered, it means that you will get a reply to it in orderly fashion from our Financial Department from Monday.

Kindly ask you to follow all the instructions of our Department to be able to withdraw your funds quickly and efficiently.

As soon as all the documents will be provided, you will get a confirmation email from the Financial Department and the withdrawal will be processed after successfully verification.

Please keep in mind that account verification procedure is a common for all casinos. 

We truly apologize that your experience didn’t go smooth, however these steps are necessary to protect your account and to be sure that it belongs to you and used only by you.

Best regards, 

Rolling Slots Casino

K; I guess will wait till next friday lol. Have a nice weekend! 😁

Hello. Your review has been rejected, just to give you a chance to get some kind of help from us or even from the casino, actually. As I can see in this thread, the casino representative has perfectly explained the situation, so I hope your issue can be solved soon. Please let us know how it will unfold and if you're still interested, just write a new review about this experience. We'll wait for your reply here.

Hey Romi, no worries!

Meh, the casino is not stellar sadly, but I wont bother with a review. Its clear that waiting 2 weeks under the verification pretense is a huge blunder. All they do is driving customers away. Their loss anyway.

Thanks for your reply!

Feel free to leave one more review describing everything important, I suppose it could be useful for other players as well. So anytime. 🙂

Dear belloelton249

Thank you for expressing your opinion. We would like to apologize for the fact that your experience in our casino was not a smooth one.

Our team would like to inform you that your account has been successfully verified today by our Financial Department and after an investigation, our team established that your withdrawal transaction was successfully completed today, congratulations! Also, our Financial Department has notified you via email regarding this payment. We kindly suggest you to check your email inbox.

Our Customer Support Team is always available to assist our customers. You can just open our website and place your request in the chat, and one of our support agents will take care of your request.

Thank you for your patience and understanding,

Rolling Slots Casino Representative

I just waiting for my payment. Seems they sending it, prob tomorrow.

As a muppet gambler, its not ok for me or anyone to wait 2 weeks, even for verification.

They seem a small casino so I wont overburden them with reviews that might cause them more harm.

But its not ok, imo. I wouldve probably went back and lost it all l, if both Rolling and MrBet had processed it in time lol. Now I am not so sure!

Yes, thank you, I saw the email and prob will be processed one of these days.

update: It was processed just now.

it seems Mr.Bet sent the payment today finally. I will close my complaint now. Thanks!

I went to update the complaint but Nick has my older post on Waiting to be approved for 4 days or something so I cant add to it. Can you let Nick know that I received my payment today so he can update the status? It doesnt let me comment or update it. Thanks alot! ❤