Sirwin Casino - discussione generale (pagina 3)

I read discussions and reviews and see that many people are facing problems with withdrawing funds.

I've been trying to withdraw money for over a week. Every withdrawal request I make is cancelled and I get a notification saying "Your game content is under review by the risk department."

I don't even understand that it's possible to check for so long. They didn't even ask for documents for verification.

this is such a sad experience

I wrote a complaint, I hope they will help me sort it out

читаю обсуждения и отзывы и вижу что многие сталкиваются с проблемой вывода средств.

больше недели я пытаюсь вывести деньги .каждый мой запрос на вывод отменяют и присылают уведомление "Your game content is under review by the risk department."

я даже не понимаю что можно проверять столько времени. они даже документы для проверки не запросили.

вот такой печальный опыт

написал жалобу, надеюсь мне помогут разобраться

Hi, this means that your gameplay is controlled by the casino or it is up to the game provider. So until they know if everything was OK, they probably have nothing to tell you. I would try to wait a few more days and see if you hear from them or not. Our team will of course try to help you, but they will probably also wait for the results of the investigation.

Did you play with any bonus here? 

No, I didn't take any bonuses.

10 days without a response. I understand everything, of course, but if such checks occur, then they should know the maximum investigation time. They should have this regulated time spelled out. I didn't find anything like that in the terms and conditions!!

нет, никаких бонусов я не брал.

10 дней без ответа. я конечно все понимаю, но если такие проверки встречаются, то они должны знать максимальное время расследования. у них должно это быть прописано регламентируемое время. В условиях и положении я ничего подобного не нашел!!

Actually, I think it could be as you say. On the other hand, I've encountered many times that the casino gave the player a timeframe and didn't meet it because the game provider had to check for a longer period of time. So it's on the edge I would say. 

However, Kristina replied to your complaint, so you can respond back to her. 

No news yet I suppose, is that right? 

I have the same story, they just hold the money, like their risk management is suspicious, it turns out to be a terrible casino, I just placed regular bets and played in the casino. Apparently a scam casino!

у меня такая же история, просто так удерживают деньги, типа риск менеджмент у них подозревает, ужасное казино получается, я просто ставил обычные ставки, и играл в казино. Видимо скам казино!

yes, I also saw an advert for this casino in telegram, registered and now I can't withdraw money even 10 dollars, they need to leave a really bad review on the Trustpilot website, a casino shouldn't do that

да я тоже рекламу увидел в телеграмме этого казино, зарегистровался и теперь не могу вывысти деньги даже 10 долларов, надо им на сайте trustpilot оставить очень лохой отзыв, так не должно казино поступать

Hi, does it mean that this account is under some kind of investigation? I also noticed that you have already created a complaint and therefore played with some bonus? Now are you waiting for the investigation to be resolved or what? 

Please let me know. 

No, there is no investigation, they just said play 10x, and then we'll withdraw. I can bet x10, but what is the probability that they will then say again that bet another x10. I have the usual bets there, all sorts of sports bets from $0.2 to $50. How can you launder money with such amounts. And I took the smallest bonus. If I were to launder, then I think I'd have to grab a fat bonus. They're just confusing me. It's just that I won a little. And I only played for a couple of days. They just want me to play more and more. I would have continued to play. But I needed to make sure that the casino at least withdraws something. It turns out it doesn't withdraw and makes up stories on the fly.

Нет нет, расследование не идет, просто они сказали играйте 10х, и тогда выведем, Я то могу проставить х10, но какова вероятность что они потом опять скажут что ставте еще х10. ТАм у меня обычные ставки, всякий разный спорт ставки от 0,2 доллара до 50долларов. Как такими суммами можно отмывать деньги. Да и бонус я взял самый маленький. Еслиб отмывать то я думаю надо и бонус хватать жирный. Они просто голову марочатю Просто то что я немного выйграл. И играл всего пару дней. Просто хотят что бы я еще и еще играл. Я бы и играл дальше. Но мне надо было удостовериться что казино это хоть что то выводит. Оказывается не выводит и на ходу выдумывает

Hi there.

If I may, I would also say the amounts are simply far too low for serious money laundering. But when it comes to betting patterns, I'd say we're getting closer to the merit of the issue. I would not be very surprised if the casino came up with the explanation that they did not like your cautious way of betting; thus, they thought increasing the wagering would be a good idea.

You have played just for a couple of days, only lower bets, highly unrisky playing style - very reasonable approach for me. And I would certainly also aim to understand what I did wrongly before even thinking about further playing. I would love to see the casino's point of view, though I'm not sure whether we will have the ability to get that, because the sports betting and alleging suspicion seem to be involved. 🙁 Well, let's see what comes next. I wish you a fair resolution!