Sol Casino - discussione generale (pagina 2)

I'm struggling to make the first withdrawal from Sol Cassino, it takes 13 days, even though I sent all the documents they said there is an additional verification of 31 days, something completely unnecessary that should interfere with the casino guru's recommendations about this casino, I've already been to this one casino through this page and I went through this inconvenience, even because any casino I register with I look at their rating on Guru and Reclame aqui

Tô na luta pra fazer a primeira retirada do Sol Cassino tem 13 dias,Mesmo enviando todos o documentos eles falou que tem uma verificação Adicional de 31 dias,Algo totalmente desnecessário isso deveria interferir nas recomendações do cassino guru sobre esse cassino,Já fui pra esse cassino através desta página e passei por essa inconveniência,até por que qual quer cassino que eu me registro eu olho a nota deles No Guru e no Reclame aqui

Hi, additional verification is sometimes customary in casinos. Of course, it is certainly not pleasant if it should take so long. 

However, I was going to recommend that you file a complaint, but I see that you've already done that and now you'll have to wait since Petronela wrote that we give casinos 14 days to resolve the verification or withdrawal. 

So in this instance we have no choice but to hold on and see where your case goes. If the casino verified your documents or you managed to withdraw in the meantime, would it be possible to update us? I will wait. 

When my case is resolved I will withdraw the complaint, but this is one of the worst casinos I've ever seen and its level here at Guru shouldn't be high, 31 days checking nothing because I only made 13 live bets and played slots, so this additional verification from them is unfair and unnecessary, Terrible casino regardless of whether the case is resolved or not

Quando meu caso for resolvido irei retirar a queixa,mas esse é um dos piores cassino que já vi e o nível dele aqui no Guru não deveria ser alto,31 dias verificando nada por que fiz apenas 13 apostas ao vivo e joguei em slots,então essa verificação adicional deles é algo desleal e desnecessário,Péssimo cassino independente do caso ser resolvido ou não

I understand your frustration, but the casino can choose whether or not to perform any additional verification. Of course, I understand that it is certainly not pleasant to wait and it would be appropriate to give some reason from casino. However, as I said, we will have to wait and see how it goes. I hope everything will be sorted out soon. 

Despite the fact that I have been using the site for 2 years and my account is fully verified. And before, I calmly made withdrawals. After a big win, my withdrawal was canceled and I was asked for a new selfie with my passport and another selfie with my birth certificate. I sent them everything. Now they say that my withdrawal may be delayed by 31 days due to additional verification.

Несмотря на то, что я пользуюсь сайтом 2 года и мой аккаунт полностью верифицирован. И раньше я спокойно делал выводы средств. После крупного выигрыша, мне отменили вывод средств, у меня запросили новое селфи с паспортом и еще одно селфи со свидетельством о рождении. Я им все отправил. Теперь говорят, что мой вывод может задержаться на 31 день через дополнительную проверку.

Phew, that's not nice for sure. As far as your documents are concerned, have they been accepted or will they still be verified first and therefore it may take up to 31 days ? I would like to point out that we give casinos 14 days to resolve the withdrawal process, so if nothing is done in that time and you have no new information, then you can file a complaint with us. 

However, do you think you can try to be patient and wait and see how the whole thing develops and let us know if you have anything new ? 

At first they canceled my withdrawal and asked for documents. I submitted, my documents were approved, and I created a withdrawal request again. Now they say that this is an additional verification of my account. Well, while I'm waiting, I'll write if I have any updates.

Сначала мне отменили вывод и попросили документы. Я отправил, мои документы одобрили, и я снова создал запрос на вывод. Теперь говорят, что это дополнительная проверка моего аккаунта. Ну пока жду, я напишу если у меня будут какие-то обновления.

It will certainly be useful if you have something new to write to us. I understand that this is a supplementary verification, but 31 days for a couple of documents is quite a lot for me. We give casinos 14 days, so if you don't have any updates as I mentioned, you can then use our free feature - the complaint. 

However, I correctly gather that the documents for the additional verification have not yet been accepted, yes ? 

I will wait for the answer.

you misunderstood me) all my documents have already been approved) This is what they told me in support: "We have the right to limit the possibility of withdrawing funds within a period of up to 31 calendar days to check the account for the presence of unfair play."

вы неправильно меня поняли) все мои документы уже одобрены) Вот что мне ответили в поддержке " имеем право ограничить возможность вывода денежных средств в срок (сроком) до 31 календарного дня для проведения проверки аккаунта на наличие недобросовестной игры."

Allow me to step in, if you don't mind.

This is kind of an additional verification, it seems - your gaming activity check. Usually, it may take up to a month because cooperation with the game provider might be requested. I understand it is a nuance to you, but as far as I can tell, there is still a chance this check will possibly end sooner.

One way or another, for now, I'd say we have to wait. 🤷‍♂️

I played sport betting on this site, everything was fine til i got a random 31 day "ban". The support said: "By the decision of the administration, your withdrawal request is under additional verification which can take 31 celander days." Its been 28 days now and still nothing. I cant bet on sport because i have a huge limit on everything and i cant withdraw either.

You are not the only one, everyone has the same problem. As soon as you win a large sum, your account will be subject to a 31-day verification. It's been 22 days and I'm still waiting for a response from support. It seems to me that they deliberately delay all checks almost until the last day, hoping that you will lose your money in the casino.

Вы не один такой, у всех такая же проблема. Как только вы выигрываете крупную суму вас счет ждет 31- дневная проверка. У меня прошло 22 дня, и я все еще жду ответа от службы поддержки. Мне кажется они специально все проверки затягивают практически до последнего дня, надеяться что вы проиграете свои деньги в казино.

Hello, I see you have the same problem as other players who played here. I think it's not right if the casino can't give you any answer during these days and you don't know where you stand. It would also be good to know the reason why they blocked your account, but I can see that it is difficult to get that information.

Anyway, since this is sports betting, I would recommend you to file a complaint at one of these links, and hopefully they will try to help you:

https://www.bookmakers.bet/submit-a-complaint/

https://www.top100bookmakers.com/contact-us/

https://www.sportsbookreview.com/sportsbook-complaint/

Are you in ? If so let me know how it goes. 

Today i got my money after 30 days.

Well, I am very pleased with this news. Although 30 days is too long in my opinion, but when you got the money it is the most important thing. I believe that it has been quite a long struggle and you are also satisfied that you do not have to deal with these worries anymore. 

I suppose you'd rather choose another casino to play at, or am I wrong ? 

Ofc, also if i wanted to play i cant because they limit my bets for maximum 1 euro stakes.

So it's not really worth it if it's such a limit and it's probably best to find another alternative. But I hope that this time the choice will be better.

I have one more question, what method did you use to withdraw?  🤔

bank card

I received my money, the limits are also zero))

я получил свои деньги, лимиты также нулевые))

Thank you for your reply and I hope you will do well. 🙂