Wildsino Casino - discussione generale (pagina 6)

Here is the response I received when I asked for a playing limit on my account, as well as an answer to my question about why they need information about my Norwegian bank:

Boryana (Wildsino)

March 27, 2025, 1:53 PM EET

Hi Wenche,

Thank you for getting in touch. I understand your situation and want to help you in the best way possible.

Regarding manual withdrawals, unfortunately these cannot be made to Revolut due to the system not allowing this process. You can request withdrawals to Revolut yourself via the system, and I will of course send them to the payment department so they will be prioritized.

If you would like a manual withdrawal, we are available to do this only to a Norwegian bank account or via crypto. To set up a manual withdrawal to a Norwegian bank account, we need the following details:

IBAN

BIC/SWIFT

Bank name

Account owner name

So we don't need a bank statement - just these details. If you don't want to share this information, I completely understand, and I will send your withdrawals so they are prioritized.

Regarding your question about a temporary pause, your account can be paused until all your withdrawals have been paid out. Please let me know if you would like this, but please note that you will not have access to your account during this period.

Please let me know how you would like to proceed and I will help you as quickly as possible.

Have a nice day!

Kind regards,

Boryana

VIP - Loyalty & Hospitality

WhatsApp: +356 7754 4363

So without access to my account I can't request a withdrawal either, so that was the help they could give me 🙂

Her er svaret jeg fikk når jeg ba om spille grense på kontoen min, samt svar på mitt spørsmål om hvorfor de trenger opplysninger om min norske bank:

Boryana (Wildsino)

27. mars 2025, 13:53 EET

Hei Wenche,

Takk for at du tok kontakt. Jeg forstår situasjonen din og ønsker å hjelpe deg på best mulig måte.

 Når det gjelder manuelle utbetalinger, så kan disse dessverre ikke gjøres til Revolut på grunn av systemet ikke tillatt dette process. Du kan selv be om uttak til Revolut via systemet, og jeg vil selvfølgelig sende dem til betalings avdeling så se vil bli prioritert.

Dersom du ønsker et manuelt uttak, vi er tilgjengelig å gjøre dette bare til en norsk bankkonto eller via krypto. For å sette opp en manuell utbetaling til en norsk bankkonto trenger vi følgende detaljer:

IBAN

BIC/SWIFT

Banknavn

Navn på kontoeier

Vi trenger altså ikke en kontoutskrift – kun disse detaljene. Hvis du ikke ønsker å dele denne informasjonen, har jeg full forståelse for det, og jeg vil da sende uttakene dine så de blir prioritert.

Når det gjelder spørsmålet ditt om en midlertidig pause, kan kontoen settes på pause inntil alle uttakene dine er utbetalt. Gi meg beskjed dersom du ønsker dette, men vær oppmerksom på at du da ikke vil ha tilgang til kontoen din i denne perioden.

 Gi meg gjerne beskjed om hvordan du ønsker å gå videre, så hjelper jeg deg så raskt som mulig.

Ønsker deg en fin dag!

 Vennlig hilsen,

Boryana

VIP - Lojalitet & Gjestfrihet

WhatsApp: +356 7754 4363

Så uten tilgang på kontoen min kan jeg heller ikke be om uttak, så det var hjelpen de kunne gi meg 🙂

So, you are not able to request the withdrawal of the whole amount, and that means that if you paused the account, as they said, you won't be able to request the next one. Right?

That is not helpful at all, for sure. 🤷‍♀️

Good evening, I would like to start mentioning that a have a gambling addiction which has resulted in me losing a lot of money. I am mentioning that because on 31 October 2024 I requested my account to be deleted sending Wildsino Customer support an email as per process. The accounts deletion was confirmed on their side and the account was blocked. After a couple of months (and without me requesting it )my account was reactivated and I stated receiving promo emails. As a result I started gambling again. After losing a lot of money once again I requested once more my account to be deleted on the 27 May 2025. I confirmed my decision as requested but the account was not blocked after 2 days. The result was that I lost even more money. I would like to know if this is legal. I would also like to mention that I have requested from the casino a total refund of all my deposits made after my first deletion! Sorry for the long post. I am at your disposal and I have kept all the emails sent with the various requests.

Hello, I'm sorry to see you struggling. Don't worry about longer posts at all 🙂.

I believe I understood most of the situation described, yet I just would like to know how exactly you asked the casino to close or delete your account.

Did you clearly mention your gambling condition, please? For example, a casino will handle a standard account deletion request very differently than a self-exclusion request due to gambling addiction.

The post did not mention self-exclusion at all, yet it is critical to know the exact request form and content.

I followed their standard request as per process. Send an email to their cs since there is no option to self exclude on their website and their chat support always redirects you to request deletion via email. I have forwarded the various communications via email to you. As you can see I clearly state I am facing gambling issues.

In that case I would expect a far better response. I'm convinced it all became clearer after Petronela reviewed the relevant communication provided in the complaint.

Don't worry, even if it may take some time, she will explain everything to you.

I cashed out at this casino without any problems.

Saquei nesse Casino não tive problemas.