Winshark Casino - discussione generale

I'm very curious how long it will take to process the withdrawal and verify it. I uploaded the documents to the casino yesterday and successfully completed a live ID check. A short time later I couldn't see any documents in my account. The live chat couldn't help me and I was told to contact the KYC department, which I did. Unfortunately, they didn't respond at all. I'll just wait and see what happens in the next few days, because one time it said it would take 24 hours to process and another time it would take 72 hours. I have 500 euros waiting for the withdrawal.

Bin sehr gespannt wie lange die Bearbeitung der Auszahlung und Verifizieren dauert. Habe gestern die Dokumente im Casino hochgeladen, auch eine Live Id Prüfung hatte ich erfolgreich abgeschlossen. Kurze zeit später sah ich in meinem Konto keine Dokumente mehr. Der live chat konnte mir nicht weiter helfen, ich solle mich an die kyc abteilung wenden, was ich auch tat. Nur leider kam von denen überhaupt keine Antwort. Dann warte ich mal ab was die nächsten Tage passiert, denn einmal heißt es 24 Std bearbeitung dann wieder 72 std. Ich habe 500 Euro in der Auszahlung stehen.

Hey, I saw that this casino is still fresh, so we don't know much about it. Anyway, thank you for coming here and telling us what you're going through. 

As far as verification is concerned, it's a shame that the casino can't answer you and therefore share important information. I hope that they don't come with the fact that you are still not verified and reject your withdrawal. 

Anyway, let's be surprised and see if your money comes without any problems or not. Did you use any bonus here as well or not ? 

I'll keep my fingers crossed for you. 🤞

I have the same exact problem!

it has been 10 days since my withdrawal request..

And your account is verified?

Und dein konto ist verifiziert?

They sent me an email 4 days ago claiming that my account is now verified. It took 6 days to complete the verification process.

Now that the verification is over, my withdrawal of 500 is still pending and no one from finance is replying to my emails

I received an email today saying I should upload some documents. I did that and shortly afterwards I received an email saying my account had been verified. I then sent another email and asked how long it would take to process my withdrawal. No answer yet. I also played without a bonus.

Ich bekam heute eine Email das ich noch einige Dokumente hochladen soll, hab ich getan und kurz darauf kam eine email das mein Konto nun verifiziert sei. Ich habe dann nochmal eine email gesendet und gefragt wie lange jetzt die bearbeitung meiner Auszahlung dauert. Bis jetzt noch keine Antwort. Ich habe auch ohne Bonus gespielt

Today my account was verified after I uploaded a few more documents. Now I'm curious how long the payout will take. I played without a bonus

Heute wurde mein konto verifiziert, nachdem ich nochmals ein paar dokumente hochgeladen hatte. Nun bin ich gespannt wie lange die Auszahlung dauert. Ich habe ohne Bonus gespielt

I have now received this email

diese email hab ich jetzt bekommen

Is your account fully verified at this casino, or is this your first withdrawal request?

I've seen that you have submitted the complaint and our team is waiting for you to answer some additional questions there. Could you please do that? Just use this link if you wish so.

Hey, that sounds great. Hopefully, the money will arrive soon. Please let us know, we'll be waiting for the news.

Oh, ok. That is good that your account is verified now. Hopefully, you will get the money soon. Usually, we give casinos 14 full days to proceed with the payment. Make sure to keep us updated, please.

I will. Thank you very much!

They just made the payment

Just now, it's already in my account

Bei mir auch gerade eben, ist auch schon auf meinem konto

That is really great, and I am glad for you. So, are you going to continue with this casino? What do you think?

Did you get your money as well? This is really positive update, Thank you.👌

I did not like the fact that I had to make a complaint here for them to actually pay me.

i will close the account for a while and make up my mind later.

Sometimes you have to do whatever it takes to get the money. I'm not even happy if players have to make complaints and it can't be solved without that, but unfortunately that's the way it goes sometimes. 

However, would you be able to write the fact that you got the money to Tomas in the complaint so that he can close it ? 

Of course I understand that you want to take a break from them and I am not at all blaming you. It's probably the best thing you can do for now. 

Good luck and have a good time. 

Will do.

Thank you for your help. You are all amazing