Frumzi Casino - generelle Diskussion (Seite 5)

Regarding the pay out, I had to contact the VIP team to get help. So eventually yes.

Also what I know now, they have been in somekind of trouble from what I gathered with providors...Can't say what exactly. BUT they've added Zimpler back!

It seems it got highly negative response from players when they removed it. Now you can finally get pay outs again in 24h and not two weeks...

Great, sometimes it's nice when players speak up because it can help. I'm also glad that you managed to get some money and you can use your favourite method if you continue to play here. So will you stay here when they add it back ?

Hey, if you go through this thread, you'll find that it's probably not something that's uncommon at the casino. Sometimes the withdrawals take a bit longer, but eventually they pay the players. 

However, I would definitely like to know the reason why your first withdrawal was canceled. When you made your second withdrawal did you use the same payment method or did you use a different one ?

We give casinos 14 days to do everything they need to do and send the money and I noticed that you didn't wait for anything and filed a complaint. 

So we will have to be patient and hopefully you will get the cash as soon as possible. 😉

Okay, so you've moved on when you say the withdrawal has been processed. So let's be patient and wait for them to come, I believe it won't take long. Be sure to report back when you get the money or if something else happens. 

Good luck. ☘️

Hello I have a problem with my casino I have to verify myself with bank statements which I have already sent 5 times but are always rejected but they don't tell me why

Hi. May I ask which casino you are referring to, please?

I would say that it can be caused by various reasons if a casino won't accept the documents for verification.

Try to check if the document is in the right format and of good quality. It is very important; otherwise, the casino cannot accept any documents.

We have encountered this in many cases, and the casino should explain everything to the players, but unfortunately, that doesn't happen very often.🤷‍♀️

So try to check that and let us know, please. We'll be ready to get you help if needed.

Good evening since 31/7/2024 I have withdrawn 400€ it has not yet been processed, when it comes to making a deposit there is no problem why are you taking so long to deposit our money?

Καλησπέρα από τις 31/7/2024 έχω κάνει ανάληψη 400€ ακόμα δεν έχει γίνει η επεξεργασία, όταν είναι να κάνουμε κατάθεση δεν υπάρχει πρόβλημα γιατί αργείτε τόσο πολύ να καταθέσετε τα χρήματα μας ;

Hello, have you written to the casino and tried to find out what's the matter since it's been over a week ? I think there should be some sort of justification. 

Additionally, did you do an account verification or not ? Did you play with the bonus ? 

Let me know, please. 

I have done everything, I have also spoken to my manager. The excuse is that there is a large volume of withdrawals. No identification has been requested, for an amount below €500 they do not ask for identification. I haven't played with bonuses.

Τα έχω κάνει όλα έχω μιλήσει και με τον μάνατζερ μου. Η δικαιολογία είναι ότι υπάρχει μεγάλος όγκος αναλήψεων. Δεν έχει ζητηθεί καμία ταυτοποίηση, για ποσό κάτω των 500€ δεν ζητάνε ταυτοποίηση. Δεν έχω παίξει με bonus.

Oh I see, more casinos are struggling with this so obviously you'll have to be a bit more patient. We give casinos 14 days to sort out everything they need to do around the withdrawal. If that doesn't happen and you don't get the money, be sure to let us know and we'll try to help.

Do you think you can hold out? 

I'll take it but it would make it easier if you asked them now why they're making fun of the world. It's not just me everyone does this. Another 3 days another 14 days.

Θα αντέξω αλλά θα με διευκόλυνε να τους ρωτήσετε και τώρα γιατί κοροϊδεύουν τον κόσμο. Δεν είμαι μόνο εγώ σε όλους αυτό κάνουν. Άλλο 3 ημέρες άλλο 14 ημέρες.

We are already at 9 days why wait 14 days???

Ήδη βρισκόμαστε στις 9 ημέρες γιατί να περιμένουμε 14 ημέρες;;;

Because this is our process that we follow and we believe that even in casinos things can happen that are unexpected or withdrawals can be slowed down by various other things like verification etc. That's why we give casinos 14 days and then our team will try to help. 

I hope you understand.

Fine, I'll wait

Ωραία θα περιμένω

I just closed my account in frumzi.

Man the shit I had to put up with. Actually playing there has made me basically stop playing at all. If've just had enough of shitty casino customer service, sites being buggy, they stealing money from your balance and not returning it.

So Im done with this. Hope people will read and take care.

Hey, if you have such problems and you have some evidence wouldn't you need help ? Our team is here for just such situations and would try to investigate everything relevant if you say that money is disappearing from your balance without you having used it. 

Could you please let us know more specifically what is happening or has happened ?