NovaJackpot Casino - generelle Diskussion (Seite 6)

I have been in contact several times both via chat and email. There is never an answer by e-mail and a different person every time in the chat. The answers can be any explanation at any time. I've had to submit documents as well as many times and they are always rejected without any explanation. And they are the right kind. The answer is always that the matter is being processed by the finance department and that they will contact you by email, but things do not progress at all.

Gentlemen, is this casino from the same company as cadoola casino? Because then I already lost my money. I've been waiting for a week for my payment of almost €500. Processing from minute 1 and it's been a week now. Lots of complaints and complaints and casino guru gives it a high mark? I don't understand

Señores , este casino es de la misma compañía que cadoola casino? Porque entonces ya perdí mi dinero. Llevo una semana esperando por mi pago de casi 500€ . Procesando desde el minuto 1 y ya llevo una semana. Montón de quejas y denuncias y casino gurú le pone nota alta? No lo entiendo

I have never seen such slow withdrawal processing. you should be careful. a week has passed and emails are not answered. every day, the chat responds with an automatic response that tells you honestly that all withdrawal requests are late.

All right then. It is very wise you have decided to submit a complaint now. It has been going on for really too long. Our complaint team will review it and soon get in touch with you. In the meantime, if you have any changes regarding this issue or any new information, please let us know.

It is the same owner; you are right. If you are referring to your complaint at Cadoola though, I can see that the casino could not assist you with the issue, as it was on the payment provider site, so I would say it has nothing to do with the fact that it has the same owner.

Anyway, usually we give casinos 14 full days to proceed with the payment. Is your account fully verified there, if I may ask?

You can also have a look at how we review all the online casinos in this article to give you a better idea of whether a casino has a high or low safety index.

Please let us know how your withdrawal is going and if you'll be needing our help.

Sometimes the delays could be due to the fact that the casino is overloaded with withdrawals, you know. We also give casinos 14 days to proceed with the payment, so try to be a bit patient, please. Have you verified your account at this casino already?

I have sent the documents but they said that no confirmation is needed.

Sure, so they don't need them yet and the verification will probably be done later. In such cases, unfortunately, the player just has to be patient because if the casino fails to resolve the situation within 14 days, then you can turn to us and we will try to help. 

Anyway, did you play with the bonus or just with the real money you deposited ? 

I deposited money without a bonus

And could you see that it took them a year to not solve my problem, which was a refund of €475, and that in the end they blamed the bank? And in the end no one is to blame and I am left without my money. That's why I say that these people are either very slow paying or they don't pay at all. So the high score you give is wrong, given so many customer complaints.

Y pudo ver que tardaron un año en no solucionar mi problema que era un reembolso de 475€, y que al final le echaron la culpa al banco? Y al final nadie tiene la culpa y yo me quedo sin mi dinero. Por eso digo que está gente son o muy lentos pagando o directamente no pagan. Así que la puntuación alta que ustedes le dan está mal, ante tanta queja de los clientes

Ok, thank you for that. Have you gotten any news from the casino, by any chance?

Sorry, but I really can not decide who's fault was. I am really sorry whenever this kind of issue happens, but I surely trust our complaint team, and I know that they always do whatever is possible to get the best resolution to each case.