PalmSlots Casino - generelle Diskussion (Seite 6)

Hi Barney! I am currently experiencing this on Playzilla website. Tried to withdraw 8 times but it keeps getting cancelled. On my first withdrawal request it ask for BANK NAME, CLEARING CODE, IBAN, and ACCOUNT NAME. I filled it up with incorrect info ( as we dont have same bank info here in AUS) but the next attempts it already ask me for BANK NAME, BSB, ACCOUNT NUMBER and ACCOUNT NAME. I am sure I have put correct info this time but the money just went back to my account and on the transaction it says withdrawal cancel. Strange and I am worried now whats going on. I am hoping I can get my money soon. Did you get yours?

I see that many talk about palmslots, on August 22nd they suspended me and after one day closed my gaming account with a balance of €455,000 and €5,000 being withdrawn for a month already and always with the usual wording being processed, of course if they reopen my account and I find it at 0 I explode them, I also have the balance screens, what should I do.

It all started a month ago when I requested the withdrawal of 5000 and they just sent emails every day to always have further documents and records of my person holding the documents, after which perhaps they realized that I really existed and so they closed my account and they don't answer the emails I send them every day until this morning

Vedo che in tanti parlate di palmslot, il 22 agosto mi hanno sospeso e dopo un giorno chiuso il mio conto di gioco con un saldo di 455.000€ e 5000 in fase di prelievo già da un mese e sempre con la solita scritta in elaborazione, ovviamente se mi riaprono il conto e lo trovo a 0 li esplodo, ho pure gli screen del saldo, cosa dovrei fare.

Tutto è partito un mese fa quando ho richiesto il prelievo di 5000 e loro non hanno fatto altro a mandare email ogni giorno per avere sempre ulteriori documenti e registrazioni della mia persona con in mano i documenti, dopodiché forse si sono resi conto che esistevo veramente e allora mi hanno chiuso l’account e non rispondono alle email gliele mando tutti i giorni fino a stamattina

Hello there.

From my point of view, your account was under verification for more than a month, yet, I'm not sure whether the account was successfully verified in the end and those €5,000 provided to you, or rather closed instead with the balance being voided.

Have you passed the KYC, please? Have you received any withdrawals? Have you accumulated the balance with or without bonus and additionally, what games have you played?

I know it sounds like another investigation, and I'm sorry for that, still, understanding the situation is probably a key to the solution.

I'll wait for your response.

Hi Radka, KYC passed successfully, I've never received any withdrawals, it's the first one I've made and still no response, I accumulated the balance without bonuses and I accumulated it all by playing the virtual football championship

Ciao Radka il KYC superato con successo, prelievi non ne ho mai ricevuti, è il primo che effettuo ed ancora nessuna risposta ho accumulato il saldo senza bonus e l’ho accumulto tutto giocando al campionato di calcio virtuale

Hi, if this is about the virtual football championship, I have to start by mentioning that Casino Guru does not deal with sports betting, as we do not have the expertise and no branch. 

On the other hand, I am sorry that you have similar concerns and I would like to help you and recommend you a sites where you can file a complaint, as it is related to sports betting. 

Just choose one of the following links:

https://www.bookmakers.bet/submit-a-complaint/

https://www.top100bookmakers.com/contact-us/

https://www.sportsbookreview.com/sportsbook-complaint/

If you decide to file a complaint, could you please update us on the forum alternatively on how your case has progressed please ? I hope I have been at least a little helpful. 

Yes, I did get my money, by entering the BSB and Account number in the IBAN field with no spaces. Your appears different as its now asking for BSB and Acc number. Overseas ones will need a swift code???. Not sure what to suggest to you to try - perhaps live help???. Good luck, and let us know how you go. Barney.

I got my money! thank you for giving time for my inquiry! appreciate it happy gambling!

That's awesome! ✨

Could you explain how players should input BSB, IBAN, or even account numbers correctly? Occasionally, these questions appear, so having a local player provide answers is always a great support! 🙂

No pressure, of course! All bits of advice are much appreciated! 😎

Pleased to hear that you got paid. Barney

Hello,

Can someone tell me how long it took to wait on average for payouts???

Hello Radka,

On August 30th I deposited 100 euros and used this money to pay out 5000 euros. I played without a bonus. I also requested the payout on August 30th.

My account has been open since September 2nd. Ready certified and eligible for withdrawal.

Why does it take so long? I've never had that before. I'm really panicking that I won't get the money.

Can you please help me?

Hi, I think when it comes to withdrawals and casinos in general, it's a good idea to get at least some overview. I would recommend checking out the user reviews or complaints on our site, which reflect real player experiences and could help in this kind of question. I found a similar case that was solved on this link: https://casino.guru/palmslots-casino-player-s-withdrawal-is-delayed-at Of course you can find more if you are interested. 

I would also like to add that as far as withdrawals are concerned, we give casinos 14 days to resolve this situation. 

Anyway, I also noticed that you have managed to file a complaint, so we will see where the case goes from here. Be sure to keep us updated as the case develops. 

Hi Jaro,

Thanks for your answer. Luckily the gentleman got his money and I also hope for a happy ending.

It's the same problem for me. Emails are not responded to and you don't get any real information in the chat. I'm really desperate and worried. I'm still trying to be patient. I'll write another update.

Oh no that doesn't sound good. Did you also play without a bonus?

I'm really excited because I played without a bonus. Nothing is happening, I'm already losing hope.

I contacted Curaçao eGaming ("CEG") directly and they told me that they will resolve it.

Io ho contattato direttamente Curaçao eGaming ("CEG") e mi hanno detto che risolveranno loro.