Snatch Casino - generelle Diskussion (Seite 15)

Sure, if you have time you can go for it. We'll see how they're going to handle it. From what I've seen, they're trying to resolve the complaints, so hopefully it'll turn out well. 🙂

I hope that it can be clarified, because as I said, I can't play this game with a bonus and get the jackpot without being guaranteed. Thank you very much

I understand, let's see what our team will find out and where it will go. I'll keep my fingers crossed. 🤞

Hi, yes, let's see. I've never had any problems there, payouts are very quick and otherwise I like it. I have no idea why it's like this now. I've had this jackpot before, but I played without a bonus and got the winnings. I'll wait and see

That's probably the most sensible thing to do. I hope that everything will be sorted out soon when you say that the casino is basically cool and you can enjoy your time here.

Yesterday I looked through all my progress again. I had something similar last year, but I didn't do anything because I was too stressed at work. I didn't even think about it anymore and I'm going to leave it like that now. If I don't get the money, then that's the way it is. I've definitely got my money back, but you can't just put up with everything. I hope you have a nice weekend.

I agree, you can't leave it just like that and maybe you have to fight a little bit. If the only thing you sacrifice is time, then I don't think it's so bad. We'll see what comes out of it in the end. I hope it turns out well. 

Hello, yes I hope so too and it seems that others feel the same as me. Wait and see, grin. Have a nice week

Thank you and I wish you an equally successful week with good news. 😉

I requested a withdrawal on July 11. The documents have been verified, but KYC asks me to send the bank statement with the address.

I don't receive a statement by post ..... I've already sent a statement that I downloaded from the bank's app, a screenshot of the payment, a screenshot of the statement, a screenshot of my bank details .... and I've already said in my email that I don't have this statement with the address, but their response is always that I have to send this document.

Desde 11/07 solicitei saque . Os documentos foram verificados, porém o KYC solicita o envio do extrato do banco com o endereço.

Não recebo extrato pelos correios .....já mandei extrato que peguei no aplicativo do banco, print da tela com o pagamento, print da tela do extrato, print da tela dos meus dados do banco .... e já falei no e-mail que não possuo este extrato onde consta o endereço, mas a resposta deles sempre é que tenho que enviar este documento.

Hello, I see you have a problem with fully verifying yourself in the casino. This problem has plagued many players and I understand that in some countries you don't have a chance to get such a document with all the information. 

However, have you tried calling the bank to see if it would be possible if you can't get it through the app ? 

Alternatively, if you can't verify and the casino keeps telling you the same thing, you can lodge a complaint with us and our team will try to help you.

If you are interested, just tap on this link. ⬅️

So do you think you'll try to resolve it or will you ask for help ?

I was playing at the snatch casino, I had entered a bonus, I was winning, the spins had not ended, it still kicked me out and I entered again and I had neither money nor bonus

επαιζα στο σνατσ καζινο ειχα μπει μπονουσ κερδιζα δεν ειχαν τελειωσει η περιστροφες ακομα με πεταξε και ξανα μπηκα μεσα και δεν ειχα ουτε χρηματα ουτε μπονους

Hello, did you also get a message when it kicked you out of the game, because you had some error ? Do you have any bonus history or something like that where it would be visible that the bonus is completed or still not completed ? Have you contacted support about this problem ? 

Please let me know.

I don't have tpt nor did I get anything, there was simply nothing, the bonus didn't get me anything, it wanted 3 more spins to be completed, I won a round at 78 euros and from then on there was neither money, nor the bonus, nor anything, I had the 5 euros they gave me stay

Δεν έχω τπτ ούτε μου έβγαλε κάτι απλά δεν υπήρχε τπτ δεν μου έβγαλε τπτ το μπονους ήθελε 3 σπινς ακόμα να ολοκληρωθεί κέρδιζα γύρο στα 78 ευρώ και από κει και πέρα δεν υπήρχαν ούτε λεφτά ούτε το μπονους ούτε τπτ είχα τ η 5 ευρώ που μου είχαν μείνει

Sure, and you contacted support, what do you have to do in this case ? 

The thing is, I don't know what to do

Το θέμα είναι ότι δεν ξέρω τι πρέπει να κάνω

It's probably wise to wait now that you have a complaint filed with us. 

Anyway, I asked you if you contacted the casino with the problem and what did they tell you ? That would be the first place I would go.

Thanks

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