SpinBetter Casino - generelle Diskussion (Seite 8)

You do not respond to sent e-mails and our live support team is uninformed and inexperienced. I would like your help in sending my payment via paybol or jeton wallet

Dear LeadeRJacK,

To change your payment method, you need to personally contact the security service, as this concerns your finances, and we are sure you would not want this information to fall into the wrong hands. Please send a request to change the payment method to security@spinbetter.com, and our specialists will provide you with all the necessary instructions.

Best regards,

Spinbetter Support Team

I see that your problems still persist and I hope that you will be able to resolve them with the casino. Be sure to let me know when you hear any news. 🙂

payment problem continue 4days.

this is very bad.

Yes I see. Anyway did you try to write about changing payment methods to the casino on the email they posted here ? Were you able to change the payment methods or not ? Are you in contact with them ?

Hi, I see that the casino replied here on the forum a month ago. Maybe it would be a good idea to tag them with "reply" button and try to resolve it. 

Anyway, what happened when suddenly your account is blocked and the casino is not available for that country ? From what I have seen, players from Croatia can register. Didn't you write to the casino or didn't you find anything?

Hello I am turning to this webiste for help with spinbetter casino. I have won over 500€ and deposited overall 200€. The casino doesnt want to pay me up in time since the withdrawal is accepted and approved on their part. It has been 5 days since approval of the withdrawal. I have tried to contact Support and their Payments deparment but they always responded with generated message with no solution saying that their payment system is broken or the problem is on the provider of the payment but how can there be a problem on bitcoins side I dont understand they are just liars nothing else. I have been trying everything and I am so frustrated. Their support told me that they work on weekends and they work 24/7 and even confirmed that their withdrawals are processed on the weekends and sent on the weekends. Casinoguru I need your help please.

My account ID - 632027947

Thank you in advance

Sorry you have to go through this kind of situation, and good that you submitted a complaint here with our team. Even though they won't be able to intervene before the 14-day time frame passes.

If there are any updates regarding your withdrawal, please let us know right away. Hopefully an intervention of our team won't be needed and you receive your money soon.

Is this your first withdrawal attempt at this casino, by the way?

We'll be waiting here for your reply.

Hello, there is not much of an update except their yesterdays mail. Its always the same thing I get it problems can happen but waiting 7 days for withdrawal with the fastest method is really concerning.

And yes its my first withdrawal, but not first deposit 😄

Thank you.

Thank you for your reply.

I just hope that they will really be able to solve it soon and you will get your payment.

We will wait for any update.

Hello, I have received the money just now.

That is some great news; congratulations.

So, what do you think. Are you going to continue playing there now?🤔

Hello, I played at Spinbetter casino and won over 50 thousand. I'm solving it only the second day, but I'm only getting learned mechanical answers from Support and the Security department. I have already sent them the Scan ID 3 times and I am still not verified. But what's worse: yesterday it was not possible to withdraw the money due to missing verification, and today, when I tried to log in, my balance is reduced to almost zero. Support replied that there is no problem on their side and I don't have any record on the list of games (logically) because I wasn't even logged in between these entries. I wrote a complaint to two addresses, one of them immediately wrote back, telling me to contact Support, saying that they are not dealing with this. So where exactly should I write to find out what happened to my winnings? Thank you, Hana

Dobrý den, hrála jsem v kasinu Spinbetter a vyhrála částku přes 50 tisíc. Řeším to teprve druhý den, ale dostávám že Support i z oddělení Security pouze naučené mechanické odpovědi. Scan ID jsem jim poslala už 3x a stále nejsem ověřená. Co je ale horší: včera nebylo možné peníze vyzvednout z důvodu chybějící verifikace a dnes, když jsem se to poskusila přihlásit, tak můj zůstatek je snížený téměř na nulu. Support odpověděla, že na jejich straně problém není a na výpisu her nemám žádný záznam (logicky) protože jsem mezi těmito vstupy nebyla ani přihlášená. Napsala jsem stížnost na dvě adresy, z jedné hned odepsali, ať se obrátím na Support, že oni toto neřeší. Kam přesně mám tedy napsat, aby zjistili, co se s mou výhrou stalo? Děkuji, Hana

And please: is the withdrawal limit really 1000 per request and only 1500 in total per day?

A ještě prosím: je skutečně limit pro výběr 1000 na jednu žádost a celkově pouze 1500 za den?

May I ask if you played with some bonus, perhaps? That could be the explanation for reducing your winnings, you know.

The support should always explain this kind of thing to players, of course.

Usually there is a maximum withdrawal limit when it comes to bonuses, and it should always be stated in the terms. Have you checked it before playing with this bonus?🤔

Try to look for it, or even as the support and let us know, please.

Also, yes, they do have the maximum withdrawal limit €1,500 per day and €45,000 per month.

We'll wait here for your reply and will try to get the resolution of all this together.

But that is not enough. Other casinos tend to have 20,000 to 2,000 per day

To je ale dost málo. Jiná kasina mívají klidně 20 tisíc denně po 2000

I surely get your point, and that is why it is really important to read the terms beforehand so you know what to expect.

Thank you Roni. I did not have active bonuses. Support answers mechanically and usually to something other than what I asked

Roni děkuji. Bonusy jsem aktivní neměla. Support odpovídá mechanicky a většinou na něco jiného, než jsem se ptala

The next time I tried to send ID/passport documents, I received a message from Security to stop writing to them, otherwise they will block my email address. I will never complete the verification like this.

Při dalším pokusu o zaslání dokladů ID/cestovní pas mi přišla ze Security zpráva, ať jim přestanu psát, jinak zablokují moji emailovou adresu. Takhle tu verifikaci nikdy nedokončím.

But did they ask for those documents?🤔