Bonus attivato per errore, voglio cancellarlo Mystake

Good afternoon, I activated a bonus by mistake, since it was in English and it appeared as a notification, when I realized I had more money than I had won and I did not understand why, I tried to continue playing other games and it does not allow me, I tried withdraw only what I had won and it does not allow me either, I already wrote to the support email but I still have no response. Aid!!!

Buenas tardes, active por error un bono, ya que estaba en inglés y me figuraba como notificación, cuando me di cuenta tenía más dinero que el que había ganado y no entendía por qué, intenté seguir jugando a otros juegos y no me permite, intenté retirar solo lo que yo había ganado y tampoco me lo permite, ya escribí al mail de soporte pero aún no tengo respuesta. Ayuda!!!

Unfortunately if you activate a bonus your normally stuck with it until you have wagered it and either made a profit or you lost it. What was the wagering requirement, I have taken some bonuses and beaten the wagering

Hello.

In such a case, I'd try live chat instead of support. It requires an immediate response, I'd say.