20Bet Casino - discussione generale (pagina 11)

Yes, I gave all the information and email and all the documents, but no one answers me anymore. They blocked me everywhere, on Telegram, on Twitter, on email, and on live support.

si di todos los datos y coreo y todos los documentos pero ya nadie me responde me bloquearon en todas partes y en telegram y en twitter y en coreo y soporte en vivo

Yes, I answered all the messages and they asked for all the documents. In the end, they blocked me everywhere, including on Instagram, Telegram, WhatsApp, and Twitter. I gave them all the necessary documents they needed, but they don't seem to be correct, since they also blocked my electronic choreography. I understand that it's a policy, but if they don't want to deposit it, it would be okay to ask for all the necessary documents, and then the client can deposit it. No, after depositing almost 1,000 euros and winning a prize, they ask for your documents. After sending the documents, they block you. It seems like an unusual abuse to me. I have experience in casinos. This is the first casino that Mo burned.

si respondi todos los mensajes y me pidieron todos los documentos al final me bloquearon en todos lados y en instagram telegram watap twitter Le di todos los documentos necesarios que necesitaba pero no parecen ser correctos. ya que también bloqueó mi coreografía electrónica. Entiendo que es una política pero si no quieren depositarlo estaría bien pedir todos los documentos necesarios y luego el cliente puede depositarlo. No, después de depositar casi 1000 euros y ganar un premio te piden tus documentos. Luego de enviar los documentos te bloquean, me parece un abuso inusual, tengo experiencia en casinos es el primer casino que Mo quemó

I meant to reply to all the questions Tomas asked you in your complaint, actually.

Only that way can it move forward, you know. 🤷‍♀️

Hello,

I am contacting you to file a formal complaint against 20bet Casino due to the multiple obstacles and abusive practices I have encountered when trying to withdraw my money.

I've made more than three withdrawal attempts, all unsuccessful, as each time I've been asked for new documents, despite having successfully completed the verification process (KYC). The details of the requirements are as follows:

On the first attempt, they asked me for my ID on both sides, which were approved.

Later, they asked me for proof of residency and proof of funds, which were also accepted.

On a second withdrawal attempt, I was again asked for proof of residency and a selfie with my ID. Both documents were approved.

However, the withdrawal was rejected again, and this time they asked me for a selfie with my ID and a specific code.

I find it completely unacceptable that new verification requests continue to be issued without valid justification, clearly with the aim of delaying payment. This situation has been unresolved for over three weeks now and directly affects my trust in the platform.

Furthermore, I have found that other users have reported similar experiences with this operator, indicating that this is not an isolated case, but rather a systematic practice to make withdrawals difficult.

I find it serious that the casino condones this type of behavior, and I think they should review their rating, as their behavior calls into question the transparency and seriousness of their service.

Hola,

Me comunico con ustedes para presentar una queja formal contra el casino 20bet debido a los múltiples obstáculos y prácticas abusivas que he enfrentado al intentar retirar mi dinero.

He realizado más de tres intentos de retiro, todos infructuosos, ya que en cada ocasión me han solicitado nuevos documentos, a pesar de haber completado correctamente el proceso de verificación (KYC). El detalle de los requerimientos es el siguiente:

En el primer intento, me solicitaron mi DNI por ambos lados, los cuales fueron aprobados.

Posteriormente, me pidieron una prueba de residencia y un comprobante de fondos. También fueron aceptados.

En un segundo intento de retiro, me exigieron nuevamente una prueba de residencia y una selfie con mi DNI. Ambos documentos fueron aprobados.

Sin embargo, el retiro fue rechazado nuevamente, y en esta ocasión me pidieron una selfie con el DNI y un código específico.

Considero completamente inaceptable que se sigan solicitando nuevas verificaciones sin justificación válida, claramente con el objetivo de retrasar el pago. Esta situación ya lleva más de tres semanas sin resolverse y afecta directamente mi confianza en la plataforma.

Además, he comprobado que otros usuarios han reportado experiencias similares con este operador, lo que indica que no se trata de un caso aislado, sino de una práctica sistemática para dificultar los retiros.

Me parece grave que se avalen este tipo de conductas por parte del casino, y considero que deberían revisar su puntuación, ya que su comportamiento pone en duda la transparencia y seriedad del servicio.

This really is a long time to wait for the withdrawal, and you have done right that you submitted your complaint.

Our team will review it soon and will inform you what needs to be done next.

Hopefully we'll be able to help and solve this issue soon.

Thank you very much. I opened the complaint 24 hours ago and it's still under review.

Other complaints have been processed more quickly, so perhaps the casino will take my case into account.

Muchas gracias, hace 24 hrs abri la queja y aun sigue en revisión.

Con otras quejas han sido mas rápidos en procesarla, quizás asi el casino tome en cuenta mi caso.

Unfortunately, sometimes it can happen that it takes a bit longer for a complaint to be reviewed.

Now, though, I see that your withdrawal has been processed. Right?

Have you received the whole amount?

I don't know what to say, nobody helps me, they haven't given me my money back.

No sé qué decir, nadie me ayuda, no me han devuelto mi dinero.

If I may step in, we really need you to address the complaint thread instead. Because it appears that none of the questions Tomas has asked you (Tomas, not a casino rep or forum admin) has been answered. Additionally, it seems the timer, which you may not have noticed, is about to run out of time so the lack of response may delay the whole resolution process.

You need to act.

Tap or click this green link 👈👈👈 and read the thread, then answer the questions in the first post. 🙏 I'm adding the screenshot to help you identify the questions:

Hi, unfortunately I'm also having problems with the payout. It's about €1200 and I've gone through the entire verification process and everything has been approved.

But since it's "only" been 60 hours since I requested the payout, should I give them some more time?

Unfortunately, the live chat support couldn't tell me when I could expect to receive my money.

I'll give an update as soon as I hear something. And when should I file a complaint? Starting Friday?

Finally, you yourself state that the payout will take a maximum of 48 hours.

Best regards

Hi, ich habe leider auch Probleme mit der Auszahlung, es geht um 1200€ und den Verifizierungsprozess bin ich komplett durchlaufen und es wurde alles genehmigt.

Da es aber "erst" 60 Stunden her ist, das ich die Auszahlung angefragt habe, sollte ich denen noch etwas Zeit geben oder?

Der live Chat Support konnte mir leider auch keinen Zeitraum nennen wann ich mit meinem Geld rechnen kann.

Gebe aber sobald ich was höre ein Update. Und wann abwann sollte ich eine Beschwerde einreichen? Ab Freitag?

Schließlich geben Sie selber an das die Auszahlung maximal 48 Stunden dauert.

Liebe Grüße

Approved after just 72 hours and money was immediately in my account 🙂

Nach knapp 72 Stunden genehmigt worden und Geld war sofort auf dem Konto 🙂

Nice that you got your payout. It didn't take that long after all. Right?

What payment method did you use, by the way?

Hello everyone

I would like to request your support with a situation I'm facing with 20Bet. I'm a VIP user of the platform, and unfortunately, it's been over three days since I requested a withdrawal, which is still in the "pending" status. According to the site's own terms and conditions, withdrawals should be processed within a maximum of 72 hours, so this delay is concerning to me.

I've tried contacting casino support without receiving a clear solution. I'd like to continue using the platform and make a new deposit, but this lack of response and delayed payment have affected my confidence in the service.

I would greatly appreciate it if you could help me resolve this issue or at least facilitate contact with someone from the 20Bet team who can effectively address my case.

Thank you for your time and support.

Sincerely,

John

Hola, a todos

Quisiera solicitar su apoyo con una situación que estoy enfrentando con 20Bet. Soy usuario VIP de la plataforma y, lamentablemente, han pasado más de 3 días desde que solicité un retiro, el cual aún se encuentra en estado "pendiente". Según los propios términos y condiciones del sitio, los retiros deberían procesarse dentro de un plazo máximo de 72 horas, por lo que esta demora me genera preocupación.

He intentado contactar al soporte del casino sin obtener una solución clara. Actualmente deseo continuar utilizando la plataforma y realizar un nuevo depósito, pero esta falta de respuesta y el retraso en el pago han afectado mi confianza en el servicio.

Les agradecería mucho si pudieran ayudarme a resolver este inconveniente o al menos facilitar el contacto con alguien del equipo de 20Bet que pueda intervenir eficazmente en mi caso.

Gracias por su tiempo y apoyo.

Atentamente,

Jhon

Have you ever withdrawn from this site before, though? Is your account fully verified?

Unfortunately, our complaint team won't be able to investigate the case before the 14-day time frame passes, so I hope everything will be resolved soon.

Which payment method did you use, if I may ask?

Hello Romi,

It was approved today and has also arrived in my account. Thank you so much for your support.

Kind regards,

Jhon Mallcco

Hola Romi,

El día de hoy me lo aprobaron y también ya llegó a mi cuenta. Muchas gracias por tu apoyo.

Saludos Cordiales,

Jhon Mallcco

That is great; I'm glad it got resolved.

I will inform your complaint handler as well.

Are you going to continue playing there now?

Good morning,

I would like to file a complaint against 20bet casino and I can't find it in your selection 🙁 thanks in advance for your response 🙂

Dobrý den,

chtěl bych podat stížnost na 20bet casino a nemůžu ho najít ve Vašem výběru 🙁 předem diky za reakci 🙂

Hi, could you also tell me why you want to file a complaint against this casino?

As for the process itself, you can easily choose another casino and describe in the text which one it is specifically about and our team will fix it. 🙂

Ahoj, vedel by si povedať aj prečo chceš na toto kasíno podať sťažnosť?

Čo sa týka samotného procesu , kľudne môžeš vybrať iné kasíno a do textu popísať , o ktoré sa konkrétne jedná a náš tím to opraví. 🙂

I sent a lot of money there, then I sent 5k, got a bonus here, I rolled it over, everything was fine, and then I managed to win a larger amount and the casino took my winnings away because I allegedly violated the bonus terms.

Naposilal jsem tam spoustu peněz, potom jsem poslal 5k dostal sem bonus, protočil jsem ho vše bylo v pořádku a potom se mi podařilo vyhrát větší částku a kasino mi výhru odebralo ze prý jsem porušil podmínky bonusu.

Did they tell you what conditions you violated? Did you read what all must be met with the bonus, what games you can't play, or what the biggest bet you can have is, etc.?

Aj ti povedali ake podmienky si porušil? Čítal si si, čo všetko musí byť splnené pri bonuse, aké hry nemôžeš hrať, prípadne aká je najväčšia st´ávka, ktorú môžes mať a podobne?