Cazeus Casino - discussione generale (pagina 2)

No..never...i ask them to close my account they answered with the feedback and if i am still happy to proceed and i have promtly answer yes close it....amd they have ignored....i remember i contacted the chat to ask them to close it but they said i need to contact support team by email and so i did...it is frustrating that theire answer was that they needed time to investigate if i had any balance in account to be refunded but that shouldnt be over 45 days....my account should be suspended if they was needed to investigate but not letting me play after as normal for another 45 days since my request of closure account

It's not normal!

Não é normal !

He didn't ask for anything

Não pediu nada

1 month !

1 mês !

Even though your frustration is completely understandable, unfortunately, we are unable to do much due to the aforementioned fact that you didn't write anything about you having a gambling issue.

I'm sorry for this time.

May I ask, though, why did you stop responding to your complaint?

This way we are unable to help, unfortunately.

Hi, I'm sorry because I've been having family problems and I didn't remember

Olá desculpe porque eu estive com problemas familiares e não me lembrei

Sorry for that.

Just know, please, that if needed you can reopen the complaint at any time.

Pay today 🙏

Have you gotten paid? That is great!

So, how long did it take all together at the end, if I may ask?

9 days thank you

9 dias obrigada

If you'd like to write your user review about the whole experience, please do so here. 😉

I closed my account a week ago! For addiction and they won't close it ?

What do I do?

Eu fechei o a conta há 1 semana !! Por vício e não fecham ??

o que faço ?

I'm sorry that the casino doesn't respond to your request, but may I ask if you clearly stated the reason why you want to close the account?

It is very important to write it to the casino support.

Please let us know if our complaint team could help somehow.

Yes. I said it was an addiction

Sim. Disse q era vício

Hello,

I recall the previous conversation we had so I'm quite shocked that you're still struggling with the open account. If the casino is not able to fulfill such a request, I would instead start relying on someone close. Do you have someone close enough to trust him with changing your account password and email password for you? Just to do anything to prevent you from accessing the casino site and also resetting your password again.

Also try to set a block on your payment options, set the allowed amount for internet transactions to zero, for instance, or call your bank support line to learn whether there are some other tools you can use.

Can you try that?

Also, try to enter your complaint 👈👈 once more and ask for its reopening. 🙏 This serious situation needs to be clarified with the casino. It should not end like this, so please, make sure not to ignore the complaint once more.

Hello. I have contacted customer support, abaut my withdrawals being constantly rejected by the provider. They said that it would take 3 business days, for them to proceed to payment, yet the amaunt that i would want to take out, got rejected yet again. i had two 500€ withdrawals, now they only show 1. And its still under review. Can someone please help me get my money out of this scam site please?

Have you checked it with your bank, though?

Maybe it is really on their side, and the casino is not able to do much about it, you know.

I just want to close the casino account and they won't close it

Só quero fechar a conta do casino e não fecham

And may I ask if you still have any balance in your account?

I believe that if you reopen your complaint here, our team will help out with this whole situation as much as we can, so think about it, please.