Immerion Casino - discussione generale (pagina 23)

So your bank account has been hacked, or someone stole your information or used your card?

That is what you say?

I believe that your bank should help in such cases because the casino doesn't have a chance to know what information was used to deposit if the verification is done only when withdrawals are requested, which is a standard in most online casinos.

What is the bank doing with it, if I may ask?

Someone hacked into my account and made those transfers; the bank is tracing all the transfers and they're at the police station.

What I want to highlight is the casino's inactivity; they haven't responded to a single email and they're not saying anything, they're just blocking the chat in the face of such a serious matter.

And forgive me for correcting you, but this casino doesn't require any kind of verification, deposits, or withdrawals; it's completely fraudulent.

Alguien se metió en mi cuenta he hizo esas transferencias, el banco está rastreando todas las transferencias y están en comisaría.

Lo que quiero destacar es la inactividad del casino que no han dado ni una sola respuesta a los correos y no dicen nada, solo bloquean el chat ante un asunto tan serio.

Y perdona que te corrija porque este casino no pide ningún tipo de verificación ni depósitos ni retiradas, es totalmente FRAUDULENTO

Then I hope they will find out what happened, really.

I believe that they require verification when withdrawing, but did you withdraw without passing it, actually? 🤔

It doesn't require any verification. I've played there for months and they've never asked me for a single document, nor to confirm my email or anything. They don't care if they steal from people, they don't care who deposits money, they don't care where the money comes from. I've been waiting 10 days for them to reply to my emails and it's only possible to talk to them with a VPN. When you identify yourself they say they accept the complaint and close the chat so you can't write again, and they still don't answer emails.

Don't play there

No requiere ninguna verificación, yo he jugado allí meses y no me han pedido nunca un solo documento, ni confirmar email ni nada, les da igual que roben a la gente, quien deposité les da igual de donde venga el dinero, llevo ya 10 días esperando que me contesten a correos y solo es posible hablar con ellos con VPN y cuando te identificas te dicen que aceptan la reclamación y cierran el chat para que no vuelvas a escribir y siguen sin contestar a correos.

No juguéis allí

I'm sorry for your experience, for sure, but have you ever requested a withdrawal and they didn't ask you to verify your account?

That sounds odd, really. We have many players here from this casino that went through the verification and also some additional verification, so it is really hard for me to believe that, you know. 🤷‍♀️

But anyway, I hope you will be able to solve your issue.

Never!!!

Not a single verification and immediate withdrawals, although when the amount is high they delay you for a maximum of 3 days to see if you cancel them, it is their usual practice as well as admitting all kinds of people and self-excluded people, they don't care.

Nunca!!!

Ni una sola verificación y retiros inmediatos, aunque cuando la cantidad es elevaba te retrasan al máximo 3 días para ver si los cancelas, es su práctica habitual al igual que admitir todo tipo de personas y autoexcluidos, les da igual

Hello. I have an unresolved complaint with Immerion casino. The person handling the complaint at Casino Guru told me that the casino would be penalized for not resolving the complaint (it currently has a rating of 7.4).

I would like to know when the score will be updated and what the exact score will be (4683 black points).

As always, thank you so much for the work you do. Hugs

Hola. Tengo una queja no resuelta con Immerion casino. El encargado de llevar la reclamación en Casino Guru, me dijo que la no resolución de la queja penalizaría al casino ( actualmente tiene una puntuación de 7,4)

Me gustaría saber cuándo se actualizará la puntuación y cual será la nota exacta (4683 puntos negros).

como siempre muchísimas gracias por el trabajo que hacéis. Un abrazo

Hey, I see updated safety index.

It is 5,8. Do you see it like that too? 🙂

We update safety index once in a week and it's on Wednesday.

It's a disgrace, they still haven't answered me and they just want to steal from me. They've left me penniless and won't refund the fraudulent transfers. I've been without money for the whole month and I don't know what to do. They just don't care.

Es una vergüenza a mí siguen sin contestar y solo quieren robar y me han dejado sin dinero y no me devuelven las transferencias fraudulentas y me han dejado todo el mes sin dinero y no se qué hacer, les da igual

We can probably draw a certain conclusion about this casino. It belongs to the group of casinos with a bad reputation and is vague. Maybe the casino is going bankrupt, or it is just trying to keep the money for itself.

The temptation is probably great when there is a lot of players' money in the account. Has anyone really thought about trusting unknown people who own a casino?

Probably Mr Green or wildz and maybe Rizk - reputation matters for casinos, but I wouldn't trust a casino that's a little less known. Well, they should know that soon no one will play at their casino anymore. This is their choice.

Voimme varmaan tehdä tästä kasinosta tietyn päätelmän. Se kuuluu sellaisten kasinoiden joukkoon, joilla on huono maine ja ovat epämääräisiä. Ehkä kasino on menossa konkurssiin, tai se vain yrittää pitää rahat itsellään.

Varmaan houkutus on suuri, kun on paljon pelaajien rahaa tilillä. Onko kukaan oikeasti ajatellut, että luottaa tuntemattomiin ihmisiin, jotka omistavat kasinon?

Varmaan Mr Green tai wildz ja ehkä Rizk - kasinoille merkitsee maine, mutta vähänkin tuntemattomampi kasino, en luottaisi paljonkaan. No, heidän pitäisi kyllä tietää, että pian kukaan ei enää pelaa heidän kasinolla. Omapa on tämä valinta.

That's right. Everything's fine, thank you.

Efectivamente. Todo correcto, gracias

Would be happier if your case could be resolved. 😕

I'm sorry it turned out that way.

It's impossible to go 15 days without a response and I'm broke, they stole everything from me, there are several complaints against them and they don't care.

Es imposible 15 días sin una respuesta y yo sin dinero, me robaron todo, tienen varias denuncias y les da igual

Just make sure, please, that you don't confuse the money from the casino games with income money. It is very dangerous if you start thinking about it like this.

Is it some new case of yours, or do you refer to the one within your last complaint, please?

If you need seek for help, please. Don't go through this alone.

I'm not mistaken, the transfers are to IMMERION casino and they still haven't responded or refunded my money. They couldn't care less. They block the chat, they don't answer any emails. It's a disgrace how they leave people like this.

No confundo, las transferencias son a IMMERION casino y siguen sin responder ni devolverme el dinero, les da exactamente igual, bloquean el chat, no contestan a ningún email es una vergüenza como dejan a la gente asi

If I ask for help because they've taken €1500 from me and nobody tells me anything, it's unbelievable that this casino doesn't even reply to an email; their customer service is unbelievable.

Si pido ayuda porque me han quitado 1500€ y nadie me dice nada, es alucinante que este casino no siquiera responda a un correo, es alucinante su atención al cliente

As I see, you don't have any pending complaints here now, so I am not sure about the situation if it is new, you know.

They refused to publish my complaint because they say it's a banking and police matter. I just want people to see how they operate, to never play games with them again, to know that they don't care about leaving people destitute and without money, and that they don't care about receiving fraudulent transfers in other names. As long as they get money, they don't care about anything else. I've sent 35 emails in 3 weeks and they haven't responded to a SINGLE ONE.

No aceptaron publicar mi queja porque dicen que es tema bancario y policial, solo quiero que la gente vea como actúan, que no jueguen con ellos nunca más, que les da igual dejar a las personas en la calle y sin dinero y les da igual recibir transferencias falsas con otros nombres, con tal de recibir ellos dinero les da el igual el resto, llevo 35 emails enviados en 3 semanas y no han dado respuesta a NINGUNO

I understand. Thank you for the explanation, and I hope that you will find the resolution soon.