Joo Casino - discussione generale (pagina 2)

Just joined JOO CASINO to find out I can ONLY PLAY 2 GAMES because i have an active bonus. (The 1st Welcome bonus) This after I joined and deposited $50!

Customer service says I can't get a refund but i will have to cancel my newly given bonus then make a withdrawal....NO I CAN'T it doesn't allow it!

DO NOT JOIN THIS SITE!

We always recommend to read the terms of every bonus beforehand, so you don't get yourself into any issues like this one you have described. It is always a free will of a player to take the bonus, so unfortunately there can't be anything done here. What are you going to do, if I may ask?

Hello folks!

I have used my welcome bonus at Joo Casino. Unfortunately, I stupidly deposited with Paysafe and have to withdraw via my German bank account. But I don't want to do that. Would it be possible to create an account with N26, for example, transfer the money to it and that's it? I don't want casino transactions to be on my normal account... Or do you have any other ideas?

Best regards

Flo

Hallo Leute!

Ich habe im Joo Casino meinen Willkommensbonus umgesetzt. Leider habe ich blöderweise mit Paysafe eingezahlt und muss über mein deutsches Bankkonto auszahlen. Das möchte ich aber nicht. Wäre es möglich mir zb bei N26 ein Konto zu erstellen, es darauf zu überweisen und das war’s dann? Ich möchte nicht das Casino Transaktionen auf meinem normalen Konto sind.. Oder habt ihr noch eine Idee?

Mit freundlichen Grüßen

Flo

You should always check with the support of the casino regards the payment methods and what options do you have. They should be able to help you out with your requests, even though, I am not quite sure there will be such a solution to your request.🤷‍♀️

I can really recommend Joocasino. With my first deposit of 100 and playing 1€ slot I was able to make 4000€ in just a few hours. I didn't believe it but it's the truth. The only negative thing is that you can only withdraw 500€ a day.

I have a link for you to register

https://joocasino.live

Ich kann Joocasino wirklich sehr empfehlen schon mit meiner ersten Einzahlung von 100 und spiele 1€ Fach konnte ich in wenigen Stunden 4000€ erzielen. ich habe es nicht geglaubt aber ist die Wahrheit. Das negative ist nur man kann am Tag nur 500€ auszahlen.

ich habe euch ein Link womit ihr euch anmelden könnt

https://joocasino.live

Please do not post any forbidden links on this forum and stick to the rules 👈. We wouldn't like to see your account banned.

Tell us which payment method you use for the withdrawal, if you don't mind me asking.

Hello! I received an email saying that I won a tournament prize! But I didn't get it! I think it's unfair to say that was a mistake!?

Hallo! Ich habe per E-Mail eine Nachricht Bekommen das ich einen Turnierpreis Gewonnen habe! Bekomme diesen aber nicht! Finde es Unfair zu sagen das war ein Irrtum!?

Hi, congratulations on your win. When you click on the button, you can't claim it ? Where did the casino tell you it was a mistake, please? 

I asked in the live chat and was told it was a mistake that I had won!

Ich habe im Live Chat Nachgefragt und mir wurde Gesagt es sei ein Irrtum das ich Gewonnen hätte!

Sorry, could you be more specific, please?

So, you have played the tournament and won, right? Then the live chat told you that it was a mistake and that you didn't win the tournament. How is this possible? Have they explained it to you, please?

Sorry for all the questions, but I cannot get it into my head that how could such a mistake happen, you know?

Provide more details regarding this issue, and maybe we will be able to help somehow.

I received an email saying that I had won the tournament and should claim my prize! I then went to the casino website and couldn't find the prize! Then I went to the live chat and described my problem! In the live chat I was then told that my winning message was an error, we are sorry! I didn't receive any more information! I don't know why either! It annoyed me!

Ich habe Per E-Mail die Nachricht Bekommen das ich beim Turnier Gewonnen habe und meinen Preis Öffnen soll! Bin dann auf die Casinoseite und konnte den Preis nicht Finden! Dann ging ich in den Live Chat und habe mein Problem Beschrieben! Im Life Chat wurde mir dann Mittgeteilt das meine Gewinnnachricht ein Fehler sei, es tut uns leid! Mehr Information habe ich nicht Erhalten! Weis auch nicht Warum! Habe mich darüber Geärgert!

So what kind of tournament was it? Did you actually participate at it, or you just suddenly received the message that you won?🤔

I am just trying to see what could've happened there, you know.🤷‍♀️

I can't say for sure! Because different games require you to take part, I always take part! At another casino, that was also the case with the games and I once won a small prize! That happens automatically with different providers! But I didn't look directly for a way to take part in a tournament! Best wishes!

Das kann ich nicht Genau Sagen! Da bei verschiedenen Spielen Vorher Steht Teilnehmen Nehme immer Teil! Bei einem anderen Casino war das auch bei den Spielen und habe mal einen kleinen Preis Gewonnen! Das kommt Automatisch bei den Verschiedenen Anbietern! Doch das ich Direkt danach Gesucht habe an einem Turnier Teil zu Nehmen das habe ich nicht Gemacht! Liebe Grüße!

Okay, so did you play those games to be included in the tournament ? I'd say you need to check all the important information you had to complete and if you did, then I'd probably be sad. But mistakes can happen and if you didn't do it then maybe the system just misjudged the players. 

I've been waiting since November 1st for my paysafecard deposit to be credited. In the chat I'm always asked to be patient. The same excuses every day. I've sent them all the confirmations. As of today, there are no replies in the chat. I've had 24 deposits before that were always in my account immediately. I have no idea what's been going on with Dama lately. It's a shame, I liked playing there.

warte seitn 1.11. das meine paysafecard einzahlung gut geschrieben wird. im chat werde ich immer um geduld gebeten. jeden tag die selben ausreden. habe ihnen alle bestätigungen gesendet. ab heute wird im chat nicht mal mehr geantwortet. hatte vorher 24 einzahlungen die immer sofort am konto waren. keine ahnung was mit dama in letzter zeit los ist. schade, habe gerne dort gespielt.

Hi, sometimes it's tricky with deposits and it can take a while before the casino gets it and you can play. Maybe they don't tell you anything because they don't have anything to tell you and still they might not get anything either. So I would try to be patient and see what happens. I saw that you also opened a complaint, so at the moment it's in review status, but if nothing happens we would try to help somehow, although in these cases our possibilities are limited. 

We will see what happens next.

Yes, of course. It just annoys me that this has never happened to me with paysafe.

ja klar. mich ärgert nur das mir bei paysafe noch nie passiert ist.

I completely understand because I wouldn't like it either. I'm really curious if everything will be fine and turn out well. Did you also contact the provider to see if everything went well? 

finally wagered the bonus. Then they say this. Leave me with the $70 I deposited after hours of playing, finally having some luck winning. 60x wager 😅🫠

Yes, I also sent the casino the confirmation. In the transaction list, the deposit was marked as accepted after a few days. Today is day 10 and my deposit is still not there. In the chat I always get a different excuse. No idea what's been going wrong with Dama lately.

ja ich habe dem casino auch die bestätigung gesendet. in der transaktionsliste wurde die einzahlung nach ein paar tagen auf aktzeptiert gestellt. heutte tag 10 und meine einzahlung ist immer noch nicht da. im chat wird mir immer eine andere ausrede gesagt. keine ahnung was da bei dama in letzter zeit schief läuft.