Legiano Casino - discussione generale (pagina 38)

I was a first-time depositor, and their official website clearly states that the sports bonus is available up to 40,000 HUF. I deposited 48,000 HUF, played 8,000 HUF in the casino, and used 40,000 HUF exactly for sports betting as described on their website. According to the rules, after the bet is settled, I can request the bonus – which I did.

However, they refused to give it to me, claiming that I did not wager the full deposit amount. But if the maximum bonus is 40,000 HUF, then logically that is the "full amount" required for the bonus.

If even the welcome bonus is only given after making a second deposit, then this is clearly unfair practice. I requested my account to be deleted, and I encourage everyone to avoid this casino, because in my experience they are completely unreliable.

Good morning,

Unfortunately, like many others, the casino does not respond to any emails, and the live customer service relies on artificial intelligence.

I therefore have constant contact with my lawyer, and my bank is also conducting an internal investigation.

I cannot disclose any documents at this time, as the revelations from the investigation are shocking.

I promise you that once this matter is resolved, I will keep you informed.

Yours sincerely

Bonjour,

Malheureusement, comme pour beaucoup, le casino ne répond à aucun mail, et le service client en direct repose sur de l’intelligence artificielle.

J’ai donc un contact permanent avec mon avocat, et ma banque mène également une enquête interne.

Je ne peux pas divulguer de documents pour le moment, car les révélations de l’enquête sont choquantes.

Je vous promets qu’une fois cette affaire terminée, je vous tiendrai informée.

Bien à vous

Hello,

That's a very precise description, thank you!

So it is not about the deposit being wagered but rather about a bonus that is not (according to the casino support) fully wagered.

In this case, I would check whether this specific bonus is also available for sports betting, because almost every casino bonus is not applicable to sports betting at all or the contribution is lowered.

For example:

"Some types of games have a decreased contribution towards the wagering requirements: Slots 100%, Bingo 100%, Keno 100%, Scratch cards 100%, Blackjack 10%, Live games 10%, Table games 10%, Jackpot games 0%."

If you were discussing the withdrawal with customer support or in a chat, I believe someone would inform you of the specifics anyway. I'm still trying to identify what could possibly happen but the casino staff must know for sure.

We surely understand that.

Thank you in advance.

Hi simon, any succes so far?

Good morning,

Investigations are ongoing, particularly with payment providers.

However, Guru indicates that Legiano is part of the Stellar Ltd group, whereas to date, Legiano does not possess any valid license from Anjouan.

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Bonjour,

Les investigations sont en cours, notamment auprès des prestataires de paiement.

En revanche, Guru indique que Legiano ferait partie du groupe Stellar Ltd, alors qu’à ce jour, Legiano ne possède aucune licence valide d' Anjouan

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Legiano, the robbery made real. Try withdrawing your winnings sometime. Impossible. A stealing machine. I wrote to everyone, they're all trash. I won, but I can never withdraw my winnings.

legiano el robo hecho realidad anda alguna vez a sacar lo ganado imposible una maquina de robar, le escribí a todos son una basura gane nunca puede sacar las ganancias

They're thieves, you can never make a profit.

Son unos ladrones nunca uno puede sacar las ganancias

I have won 131,000 euros at this casino

Of these I have only received 1,500.

Then they closed my account in the country, saying the casino doesn't play.

To get the 1,500 I waited 3 weeks

You won't get anything, they are thieves and scammers, unfortunately I couldn't do anything, I just lost my money!!!

There's no way you'll get anything, don't believe anything anyone tells you, everyone is in on the scam to grab it!

Έχω κερδίσει σε αυτό το καζίνο 131.000 ευρώ

Από αυτά έχω πάρει μόνο 1.500

Μετά μου κλείσανε τον λογαριασμό μου στην χώρα λέει δεν παίζει το καζίνο

Για να πάρω τα 1.500 περίμενα 3 εβδομάδες

Δεν θα πάρετε τίποτα είναι κλέφτες απατεώνες δυστυχώς δεν μπόρεσα να κάνω τίποτα απλά έχασα τα λεφτά μου!!!

Δεν υπάρχει περίπτωση να πάρετε τίποτα μην πιστεύετε τίποτα από όσα σάς λένε κανέναν είναι όλοι μέσα στο κόλπο να τα αρπάζουν!

Please let us know what the issue is there, and hopefully we'll be able to help.

How come you didn't come to us so our complaint team could help?

We did before, right?

And I complained 4-5 months ago, nothing happened at all.

Και παράπονα έκανα πριν 4-5 μήνες δεν έγινε τίποτα απολύτως

If you have a look at your complaints here, one was resolved and one was rejected due to your unresponsiveness.

There is no such big sum that you submitted a complaint about, actually.

Or am I mistaken?

Yes, the amount was only for withdrawals!!!!!!! I say I won it and what does my account have in it now that it is closed!!!!

Ναι το ποσό ήταν μόνο για τις αναλήψεις!!!!!!! Εγώ λέω το κέρδισα και τι έχει ο λογαριασμός μου μέσα τώρα που είναι κλειστός!!!!

May I ask when they closed your account, please?

If it wasn't more than 6 months ago and you still have some remaining balance there, our complaint team could try to intervene.

Good day

I've also been waiting for my payout for quite some time now (about 9 days).

Guten Tag

ich warten nun auch schon länger (ca 9 Tage) auf meine Auszahlung.

Hi, did you ask why you've been waiting for over a week? If I remember correctly, it sometimes took the casino up to two weeks to pay out players.

Did you have to verify yourself? Did you play with a bonus? 

Hello,

Yes, according to support there is a delay, but unfortunately no specific reason has been given. It wasn't bonus money. Legiano states 3-5 days.

According to support, everything is fine with my account.

Hallo,

jaa laut dem Support gibt es eine Verzögerung einen genauen Grund gibt es leider nicht. Es war kein Bonus Geld. Legiano gibt 3-5 Tage an.

Laut dem Support stimmt alles mit meinem Konto.

I hope you get some of what you won!!!

But unfortunately I don't think the whole amount!!!

Are the messages self-generated? There's no one to actually answer you!!!

They tell everyone exactly the same thing!!!

Μακάρι να πάρεις ένα ποσό από αυτά που κέρδισες!!!

Αλλά δυστυχώς δεν νομίζω όλο το το ποσό!!!

Είναι τα μηνύματα αυτοποίημένα δεν έχει κάποιον να σου απαντήσει στα αλήθεια!!!

Σε όλους τα ίδια λένε ακριβώς!!!

So, perhaps they have a lot of withdrawals to go through. It would be surely nice if they would explain exactly what is happening, though, right?

If it goes for more than 14 days, we'll be here to step in, of course.