MyStake Casino - discussione generale (pagina 10)

Hello everyone,

I just received a special code, they give away 50 FREE SPINS on two games.

The code is MVIP50.

Good afternoon… I made a deposit in Mystake and by mistake I activated a bonus (which I did not use) and it does not let me use my money in any other game (I clarify that it indicates that I must bet the amount of 7 times my capital and 7 times the bonus ). I need a solution. Thank you so much

Buena tardes… hice un depósito en Mystake y por error activé un bono ( el cual no use) y no me deja usar mi dinero en ningún otro juego ( aclaro que indica que debo apostar la cantidad de 7 veces mi capital y 7 veces el bono). Necesito una solución. Muchas gracias

DO NOT USE THE FUNDS. Tell the casino to cancel the bonus so you can use your own balance and not be subject to those rules, usually casinos have a section where you can see your bonuses, there you usually cancel it and you can use your funds however you want, but better check with support first and tell them you don't want the bonus and want to cancel it

NO USES LOS FONDOS. Dile al casino que cancele el bono para que puedas usar tu propio balance y no estés sujeto a esas reglas, por lo general los casinos tienen un apartado donde puedes ver tus bonos, ahí normalmente lo cancelas y ya puedes usar tus fondos como quieras, pero mejor consulta con soporte primero y diles que no quieres el bono y deseas cancelarlo

very nice design and layout of the casino, and it have most of the popular slots... im a big fan of slots, can play them all day long.. so im definitely gonna be playing here for a long long time...i already verified my profile and their verification process is the fastest i have seen ...no time to waste guys register and join the fun

from 1k to 7k

Today I deposited 1000 to the account and withdrew 7000, instantly through astropay. It should be noted that previously I had already verified my email and what is required.

De 1k a 7k

Hoy le deposité 1000 a la cuenta y retiré 7000, al instante mediante astropay. Cabe aclarar que con anterioridad ya habia verificado mi mail y lo que se requiere.

Hello, mystake casino blocked an account for me saying that I have 2 duplicate accounts, the one that blocked me had a lot of balance

Hola, el casino mystake me bloqueo una cuenta diciendo que tengo 2 cuentas duplicadas, la que me bloquearon tenia mucho saldo en el balance

Hi!

Based on the second sentence, I must ask whether you registered more than one account on MyStake - did you? It is strictly against the rules.

Casinos protect themself from bonus abusers, you know?

I'll wait for your reply.

I did not do it

No lo hice

Hello.

Good.

I was just asking - as I said, the second sentence sounds pretty tricky 🙂 " the one that blocked me had a lot of balance".

If you are sure you've done nothing wrong and could use a helping hand, submit a complaint:

https://casino.guru/complaints/create

Describe the problem and make sure to provide all relevant communications or screenshots - if you have any.

Don't worry, complaints are handled for free.

What do you say?

Hello. I activated a bonus at Mystake casino, by mistake, and I don't want to use it, I want to cancel that bonus, it won't let me cancel it or bet, I need help to cancel that bonus, or some help.

Go on live chat and they will cancel the bonus

Hello, I played in mystake and I had money to withdraw, I verified my account and they did not take the correct ID. I sent an email to the support center and still haven't received any response, does anyone know what to do?

Hola, jugué en mystake y tenía dinero para retirar, verifique mi cuenta y no me tomaron el dni correcto. Le mandé un mail a el centro de asistencias y todavía no recibí ninguna respuesta, alguien sabe que hacer?

What does it mean "they did not take the correct ID", please? I could use some hints at least.

Let me know soon.

Just send in the correct id and you will get your money in 24hrs of the withdrawal being accepted. I would still be using them but all Netents games were excluded for UK players so no good to me but I received 3/4 withdrawals

I suggest you should advise the player. He seemed to use an incorrect ID - check out this post, please:

https://casino.guru/forum/casinos/mystake-casino---general-discussion/10#post-65822

I appreciate your concern though!

How are you faring? Do you still need help?

Hi, I can't withdraw my money from my stake casino what can I do?

Hello.

Well, for the start you can surely begin with the whole story.

Why can't you withdraw? Did you ask the casino? What did you learn?

That would be really helpful, especially for you.

I'll wait for your update. 🙏

Good I don't know where else to write I need help

The mystake casino does not give me any solution when the problem was not mine

One of the slot games bet me more than what that same game marked

I made my bet at 30 pesos as indicated in the first run when I go to see my history that same run says that I bet 16,725 pesos when I only bet 30

I talked to support, they told me that my bet was made in dollars when I played in pesos and never charged dollars.

It did not say anywhere that my bets would be in dollars when I always played in pesos, it is not the first time I have played, they do not specify it well to their players, it is an error on the page.

It's more the same page gives me the option to change from dollars to pesos and never change to dollars and they don't want to recognize me

In my history it can be seen how I had been betting 30 pesos or 20 pesos, I never bet that amount like the one I got

I only ask for the return of the amount 16,725

Buenas nose donde mas escribir necesito ayuda

El casino mystake no me da ninguna solucion cuando el problema no fue mio

Uno de los juegos tragamonedas me aposto mas de lo que marcaba ese mismo juego

Hice mi apuesta a 30 pesos como lo marcaba en la primer tirada cuando voy a ver mi historial esa misma tirada dice que me aposto 16.725 pesos cuando solo aposte 30

hable con soporte me decien que mi apuesta se realizo en dolares cuando yo jugue en pesos y nunca cargue dolares.

No decia en nungun lado que mis apuestan serian en dolares cuando simpre jugue en pesos no es la priemara vez que juego No lo especifican bien a sus jugadores es un error de la pagina eso

Es mas la misma pagina me da la opcion de cambiar de dolares a pesos y nunca cambie a dolares y no me quieren reconocerlo

En mi historial se ve como venia apostando de 30 pesos o 20 pesos nunca aposte esa cantidad como la que me saco

Solo pido la devolucion del monto 16.725

Hello!

This is the first time I'm hearing about such an issue, I reckon.

But it does not matter because you already submitted the complaint, this is the best you could do!

But I fear you lost the entire balance in the meantime, it's a great pity. I'm sorry you did it out of anger.

I fear that there is not much we can do about that.