Posido Casino - discussione generale (pagina 26)

Hello. Yes, I asked in the chat. They said I have to write an email. I already did that two days ago. Today I got a response saying they don't understand what I want. I have to write in detail. I just did that again. They're just wasting time.

this is the text I wrote

Good day. What don't you understand? Why can't I make payments to your casino yet? My payments are blocked by your casino, although my account is already fully valid? What else do I need in order to get my winnings? Stop wasting time. This is already beyond the limit. Complete rudeness.

what can't one understand here 🤦😡😡😡

Hallo. Ja habe ich im Chat gefragt. Die haben gesagt ich muss Email schreiben. Das habe ich schon gemacht von 2 Tagen. Heute habe ich Antwort bekommen das die nicht verstehen was ich will. Ich muss detailliert schreiben. Das habe ich gerade noch mal gemacht. Die ziehen einfach Zeit.

das ist der Text was ich geschrieben hatte

Good day. What don't you understand? Why can't I make payments to your casino yet? My payments are blocked by your casino, although my account is already fully valid? What else do I need in order to get my winnings? Stop wasting time. This is already beyond the limit. Complete rudeness.

was kann Mann hier nicht verstehen 🤦😡😡😡

Die veraschen mich.

das ist der Antwort von denen.

Obwohl hatte ich alles unten im text beschrieben

Siana (Posido) 

17 Jun 2025, 17:08 EEST 

Dear Wadim Renner,

Withdrawal limits vary depending on your account level, which is determined by your gaming activity within the last 90 calendar days.

It also changes depending on the ratio of your deposits, withdrawals, as well as the bonuses that were received.

The level is automatically calculated by our system, and we are not able to influence the status of any player's account manually.

Your current status (Level 5) allows you to withdraw up to 1,500 EUR every 24 hours up to a maximum of 3 active withdrawal requests.

If you have any additional questions, please, do not hesitate to contact us via email [email protected] or via Live Chat. 

Best Wishes, 

Customer Service

Wadim Renner

17 Jun 2025, 14:15 EEST 

Good day. What don't you understand? Why can't I make payments to your casino yet? My payments are blocked by your casino, although my account is already fully valid? What else do I need in order to get my winnings? Stop wasting time. This is already beyond the limit. Complete rudeness.

--

They try to get you to spend as much money as possible. The VIP level is only governed by deposits and withdrawals, not by gambling activity (a big lie). I was level 4, and after two withdrawals of €1,000, they manually lowered me to level 1 with 0%. I then had to wait at least 10 days for the €500 withdrawals.

Intentan que te gastes todo el dinero que puedas. El nivel VIP solo está regido por los depósitos y los retiros, no por la actividad de juego(gran mentira). Yo nivel 4, después de 2 retiros de 1000€ me bajaron manualmente a 1 con 0%.,y a esperar mínimo 10 días por los retiros de 500.

Yes, that's it. They're taking time with Hornung so that I'm gambling everything away

ja das ist das. Die ziehen Zeit mit dem Hornung das ich da alles verzocke

They replied again, and they still can't understand what I mean by the will. That's a real cheek.

send them a copy of email

Are you kidding me? You blocked my payments and you dare ask me what my problem is? Are you crazy? I want my money back, and you won't let me because you blocked my payments. Look at the photo I uploaded for you. It says: The casino blocked my payments. Why? I'm handing this case over to a lawyer. I'm sick of your lies and all the ridiculous excuses.

Since you pretend not to understand me, answer me one question: Why can't I request a withdrawal of the funds?

Thursday, June 17, 2025, 22:13 +03:00 by Support Posido < >:

Your request (30462497) has been updated. Reply to this email to add further comments.

Annalisa (Posido)

June 17, 2025, 10:13 PM EST

Dear Vadim Renner,

Thank you for contacting our support team.

In order to be able to assist you further, we would kindly ask you to provide us with some further explanations regarding your request.

Thank you in advance for your cooperation.

If you have any further questions, please do not hesitate to contact us via email at [email protected] or via live chat.

Best wishes,

Customer service

Vadim Renner

June 17, 2025, 5:31 PM CEST

How can I withdraw? My withdrawals are blocked by your casino. Are you trying to rip me off?

Vadim Renner

Die haben wieder geantwortet, und weiter können die nicht verstehen, was ich von dem Willen habe. Das ist schon Frechheit

senden Sie ihnen eine Kopie von Email

Willst du mich veräppeln? Du hast meine Zahlungen blockiert und wagst es, mich zu fragen, was mein Problem ist? Bist du verrückt? Ich will mein Geld zurück, und du lässt es nicht zu, weil du meine Zahlungen blockiert hast. Schau dir das Foto an, das ich für dich hochgeladen habe. Da steht: Das Casino hat meine Zahlungen blockiert. Warum? Ich übergebe den Fall einem Anwalt. Ich habe deine Lügen und all die lächerlichen Ausreden satt.

Da Sie so tun, als würden Sie mich nicht verstehen, beantworten Sie mir eine Frage: Warum kann ich keine Auszahlung der Gelder anfordern?

Donnerstag, 17. Juni 2025, 22:13 +03:00 von Support Posido < >:

Ihre Anfrage (30462497) wurde aktualisiert. Antworten Sie auf diese E-Mail, um weitere Kommentare hinzuzufügen.

Annalisa (Posido)

17. Juni 2025, 22:13 Uhr EST

Lieber Wadim Renner,

Vielen Dank, dass Sie sich an unser Support-Team gewandt haben.

Um Ihnen entsprechend weiterhelfen zu können, möchten wir Sie höflich bitten, uns noch einige weitere Erläuterungen zu Ihrer Anfrage zukommen zu lassen.

Vielen Dank im Voraus für Ihre Mitarbeit.

Wenn Sie weitere Fragen haben, zögern Sie bitte nicht, uns per E-Mail unter [email protected]oder per Live-Chat zu kontaktieren.

Beste Wünsche,

Kundendienst

Wadim Renner

17. Juni 2025, 17:31 Uhr MESZ

Wie kann ich auszahlen? Meine Auszahlungen werden von ihrem Casino blockiert. Willst du mich veraschen?

Wadim Renner

Can you also please help me with withdrawals from robocat 500eur. They canceled the account and are not responding to emails....thank you, they wanted to send details for a bank transfer and are not responding

Můžete mi také prosím pomoc s vybery od robocat 500eur. Zrušili účet a nereagují na emaily....děkuji, chtěli poslat údaje pro bankovní převod a nereagují

Then they probably gain time and have a delay, in which case I would recommend not doing anything with the money until you are allowed to withdraw it.

Definitely do not play with them so that you do not lose it and so that you can still be helped. I know how frustrating it must be because I would not want to experience the same thing just from the feeling. I do not know what could be behind this when your account was verified, so I believe that when our team gets to your complaint it will not take long for the casino to clarify it for us if it does not know you.

But we will have to wait for that.🙁

I already replied to you and we have a conversation in the thread that is dedicated to RoboCat casino. Please don't mix two different things here and let's stay where we wrote together. I doubt that a player who is struggling with his withdrawals will be able to help you in any way in a completely different casino with your problem.

So try to stick to what I wrote to you.

Thank you. 🙂

Ja už som ti odpovedal a máme spolu konverzáciu vo vlákne ktoré je určené pre RoboCat kasíno. Prosím nemiešaj tu dve rozdielne a ostaňme pri tom kde sme si spolu písali. Pochybujem, že hráč, ktorý bojuje so svojími výbermi ti bude vedieť nejako pomôcť v úplne inom kasíne s tvojim problémom.

Skús sa držať teda toho, čo som ti napísal.

Ďakujem. 🙂

Thanks

Danke

I just wanted to say that this casino network falls under the same company (robocat, malinabet, rabona, posido, nomini, pistolo, wazamba etc.) each has problems with withdrawals... if they block you on one site, they won't send it to you on the others

Chtěl jsem jen říct že tato síť kasín spadá pod stejnou společnost ( robocat, malinabet, rabona, posido, nomini, pistolo, wazamba atd) každá má problémy s výběry...pokud Vás blokují na jedné stránce tak Vám to neposlou i na dalších

Of course it's okay that they belong to the same group and I understand why you wrote that. However, when something refers to another casino, it would be good to write directly to it, because then everyone could write about different things about the Posido casino, which is the thread, even though it's in the same group, and then there would be a lot of different information about many casinos.

The fact that they belong to the same group may not be a reason why you will not receive money from anywhere. However, from my experience, from what I see players write about these casinos, they pay out relatively late. Sometimes it is up to two weeks, which players probably do not count on when they come to play there.

However, if it takes 2 weeks, or it's getting close to that date, and you still don't have the money, let us know and we'll try to help.

Unfortunately, there's probably nothing else you can do yet, and unless you have a problem with verification or something else and you just have to wait, there's no rush.

But I believe you will get your money and then you will be able to decide whether to continue playing here.

Jasné je to v poriadku, že patria do rovnakej skupiny a chápem prečo si to teda písal. Aj napriek tomu, keď sa niečo vzťahuje na iné kasíno, bude dobré, aby sa to písalo priamo k nemu, pretože potom by ku kasíno Posido, o ktorom je vlákno mohol písať každý o rôznych, aj keď v rovnakej skupine a potom by tu bolo veľa rôznych informácii ku veľa kasínam.

To, že patria do rovnakej skupiny nemusí byť celkom dôvod na to, že odnikadiaľ nebudeš dostávať peniaze. Čo však môžem z mojej skúsenosti z toho, čo vidím písať hráčov k týmto kasínam, vyplácajú ale pomerne neskoro. Niekedy je to až dva týždne, s čím asi hráči moc nepočitajú keď tam prídu hrať.

Ak to bude ale trvať už 2 týždne, prípadne sa to už blížiť k tomuto dňu a ty nebudeš mať stále peniaze, daj vedieť a my sa pokúsime pomôcť.

Bohužial asi nič iné zatiaľ nie je možné robiť a pokiaľ nemáš problém s verifikáciou alebo niečím iným a musíš len čakať, neurýchli sa to.

ALe verím, že svoje peniaze dostaneš a potom sa budeš môcť rozhodnúť, či tu budeš naďalej hrať.

Hello. My account has been verified for a week, and they still haven't paid out. I've been waiting for a payout for a week. 😡😡😡😡 What else can we do?

Hallo. Meine Konto schon seit eine Woche verifiziert und trotzdem zahlen sie nicht aus. Ich warte schon Woche auf Auszahlung. 😡😡😡😡 was können wir noch machen ?

Apparently, we just have to wait. We give casinos 14 days to pay out a player and this casino pays out right around that time. It's quite late and often unacceptable for the players but that's the way it is. 

So patience will still be needed, it will be important not to gamble with the money and not to get caught out so that it doesn't end up badly for you in the end. 

I know this is probably not what you want to hear, but I am writing this mainly because I have encountered this situation with many players at this casino.😕

Thanks for your reply. If it takes them 14 days to pay out €800, then I'll get my remaining €25,000 after about a year. 😂😂😂

I haven't played with them for a week. They're trying to rip me off. I won't let them do it; I won't lose a cent. Okay, then we'll wait.

Even if it comes in at €1,600 a month, that's awesome. If you know you paid in €125 and you take out €26,800. 🙏🙏

Danke für ihre Antwort. Wenn sie 14 Tage brauchen für 800€ zu auszahlen. Dann werde ich meine restlichen 25000€ nach einem Jahr ca.bekommen 😂😂😂

bei denen spiele ich seit 1 Woche nicht mehr. Die wollen mich abzocken. Ich lasse das nicht zu, werde keinen Cent da verlieren. Ok dann warten wir.

auch wenn 1600€ pro Monat kommt , das ist geil. Wenn du weist du hast 125€ eingezahlt und 26800€ nimmst du raus. 🙏🙏

Patience. I've won over €10,000 three times at these Rabidi casinos, and I've cashed out very slowly (and spent a lot of money). Always on slots from the Hacksaw operator. How did you win it?

Paciencia. Yo tres veces he ganado más de 10000€ en estos casinos de rabidi y he cobrado muy lentamente(y lo que he gastado). Siempre en slots del operador hacksaw. Como lo ganaste tú?

I know that other players wrote that they often received all their withdrawals at once. So if you can only enter 3 times for €500 each, they came pretty much at the same time. I hope this will be your case too, although I would say it's a bit long to wait 2 weeks for 500 nowadays. 

Unfortunately we can't speed it up but if you have a problem getting it, definitely a complaint is a good option.

I always play the same games.

On 24.04 I won 16000€ with the Super x (this game I play the most) with 2€ played 8001 x given

and on May 23rd the same game but played with 1€ and given 8002 times.

Then I continued playing with Bock of Fallen where I often got 1000x with 1€ and when I played for the key with 7€ I also got 1000x.

That's how I got up to €31,800 and then lost €5,000.

Now I don't play there at all.

They have 1800€ unpaid and I'm still waiting for the remaining 25000€.

Ich spiele immer gleiche Spiele.

am 24.04 habe ich 16000€ gewonnen mit dem Super x ( diese spiel spiele ich am meisten ) mit 2€ gespielt 8001 x gegeben

und am 23.05 gleich spiel aber mit 1€ gespielt 8002 x gegeben.

dann habe ich weiter gespielt mit Bock of fallen wo ich sehr oft 1000 x bekommen hatte mit 1€ und zum Schlüssel mit 7€ gespielt war auch 1000x.

so bin ich auch 31800€ hoch gekommen und dann 5000€ verzogt.

jetzt spiele ich da gar nicht.

die haben 1800€ unbezahlt und restliche 25000€ warte ich noch.

I have €800 a day. I'm waiting, what else should I do? 😂😂

ich habe 800€ pro Tag. Ich warte was soll ich noch machen. 😂😂

How long did it take for you to process all the payouts?

Wie lange hat bei dir gedauert mit die ganzen Auszahlungen?

Normally, the first three withdrawals are quick, then it takes longer. My impatience caused me to lose a lot of money (I'm sure, as other players say, they touch something when you're a recent winner to lower your RTP). But I've managed to hold out for about three months. They always pay, but they have their bad habits.

Normalmente los tres primeros retiros son rápidos, después se demora. Mi impaciencia me hizo perder mucho dinero(estoy seguro como dicen otros jugadores que tocan algo cuando eres ganador reciente para bajar tu rtp). Pero cuando he conseguido aguantar unos tres meses. Siempre pagan, pero tienen sus malas formas.