QuickWin Casino - discussione generale (pagina 20)

So, nothing is showing up in my account. I've prepared two screenshots. As my previous screenshots show, I won €950. But I lost €450, so I only had €500 in my withdrawal. I even got €50 from the bonus points I collected, which you can also see in the screenshot. I even exchanged the 10 cards at Samsung for €50 in real money. I wanted to log in the next day. At first, everything was fine, but half an hour later, I had to reset my password three times before it worked. Then my account was completely deleted. The history is all gone, but you can see my deposit in one of the screenshots. You can see from the IBAN that I was in there. But it really hurts that people just wiped away a €500 withdrawal, leaving it at zero. I don't want that, even though you can see from the IBAN that I deposited. Thanks for helping me.

Also bei mir im Konto wird nichts angezeigt habe zwei Screenshots vorbereitet also wie meine vorigen Screenshots zeigen ich habe gewonnen 950 €. Aber 4 50 verspielt dass ich 500 € in der Auszahlung hatte habe sogar noch mit meinem bonuspunkten die ich umgesammelt habe kann man auch auf den Screenshot sehen sogar noch die 10 Karten bei der Samsung eingetauscht habe ich sogar 50 € Echtgeld bekommen wollte mich am anderen Tag einloggen erst gegen das noch alles gut halbe Stunde später dreimal Passwort wiederherstellen bis es ging und dann war mein Konto auf Null gelöscht Historie alles auf Null aber man sieht doch auf einen Screenshot meine Einzahlung an der IBAN erkennt man doch dass ich da drinne war aber finde ich richtig weh tut von den Leuten ne 500 € Auszahlung einfach haben sie weggemacht auf Null und Tun sowas will ich nicht da war obwohl man an der Ivan sieht dass ich eingezahlt habe ja danke dass du mir hilfst

So if I had given someone my password and they had withdrawn any money or anything else, it would show up in the history, but there's absolutely nothing there.

Also wenn ich jemanden mein Passwort gegeben hätte und der da irgendwas ausgezahlt hätte oder sonst irgendwas dann wird er in der History was steht aber da steht ja komplett nichts

Yeah, in the withdrawal history it would be shown for sure.

It's obvious that I deposited via the IBAN, so the fact that I even played there at all is an outrage.

Man sieht ja einfach dass ich eingezahlt habe über die IBAN also dazu leuchtenden dass ich überhaupt da gespielt habe ich schon eine Frechheit

Our complaint team will soon investigate everything thoroughly. Please stay patient, as we have to deal with hundreds of complaints at the same time, so it may take a bit longer.

I made my last withdrawal last Monday, March 9th, and to date, no credit... it's a large amount, so I'd like to resolve this. First of all, I didn't use any bonuses when I registered, and my transaction history includes both deposits and withdrawal requests. I only responded via instant support chat, telling me they're contacting the financial services department and that everything appears to be in order, and they apologize for the wait. If it were a scam or they themselves were scammers, shouldn't they have already closed down after a few months? Has this happened to anyone? Do you know how to resolve this? We're talking about €6,000.

Hi, I’d start by saying that I don’t think the casino is a scam. Since I’ve seen both deposits and withdrawals, I believe patience will help in this case. Maybe the casino is counting on you to start playing, so they’re dragging it out for a while. Or it’s just a common delay that often happens at casinos. We give casinos 14 days to send the player their money. If that doesn’t happen, we’ll try to help if you’re interested.

So please try to hang in there a little longer?