QuickWin Casino - discussione generale (pagina 20)

So, nothing is showing up in my account. I've prepared two screenshots. As my previous screenshots show, I won €950. But I lost €450, so I only had €500 in my withdrawal. I even got €50 from the bonus points I collected, which you can also see in the screenshot. I even exchanged the 10 cards at Samsung for €50 in real money. I wanted to log in the next day. At first, everything was fine, but half an hour later, I had to reset my password three times before it worked. Then my account was completely deleted. The history is all gone, but you can see my deposit in one of the screenshots. You can see from the IBAN that I was in there. But it really hurts that people just wiped away a €500 withdrawal, leaving it at zero. I don't want that, even though you can see from the IBAN that I deposited. Thanks for helping me.

Also bei mir im Konto wird nichts angezeigt habe zwei Screenshots vorbereitet also wie meine vorigen Screenshots zeigen ich habe gewonnen 950 €. Aber 4 50 verspielt dass ich 500 € in der Auszahlung hatte habe sogar noch mit meinem bonuspunkten die ich umgesammelt habe kann man auch auf den Screenshot sehen sogar noch die 10 Karten bei der Samsung eingetauscht habe ich sogar 50 € Echtgeld bekommen wollte mich am anderen Tag einloggen erst gegen das noch alles gut halbe Stunde später dreimal Passwort wiederherstellen bis es ging und dann war mein Konto auf Null gelöscht Historie alles auf Null aber man sieht doch auf einen Screenshot meine Einzahlung an der IBAN erkennt man doch dass ich da drinne war aber finde ich richtig weh tut von den Leuten ne 500 € Auszahlung einfach haben sie weggemacht auf Null und Tun sowas will ich nicht da war obwohl man an der Ivan sieht dass ich eingezahlt habe ja danke dass du mir hilfst

So if I had given someone my password and they had withdrawn any money or anything else, it would show up in the history, but there's absolutely nothing there.

Also wenn ich jemanden mein Passwort gegeben hätte und der da irgendwas ausgezahlt hätte oder sonst irgendwas dann wird er in der History was steht aber da steht ja komplett nichts

Yeah, in the withdrawal history it would be shown for sure.

It's obvious that I deposited via the IBAN, so the fact that I even played there at all is an outrage.

Man sieht ja einfach dass ich eingezahlt habe über die IBAN also dazu leuchtenden dass ich überhaupt da gespielt habe ich schon eine Frechheit

Our complaint team will soon investigate everything thoroughly. Please stay patient, as we have to deal with hundreds of complaints at the same time, so it may take a bit longer.

I made my last withdrawal last Monday, March 9th, and to date, no credit... it's a large amount, so I'd like to resolve this. First of all, I didn't use any bonuses when I registered, and my transaction history includes both deposits and withdrawal requests. I only responded via instant support chat, telling me they're contacting the financial services department and that everything appears to be in order, and they apologize for the wait. If it were a scam or they themselves were scammers, shouldn't they have already closed down after a few months? Has this happened to anyone? Do you know how to resolve this? We're talking about €6,000.

Hi, I’d start by saying that I don’t think the casino is a scam. Since I’ve seen both deposits and withdrawals, I believe patience will help in this case. Maybe the casino is counting on you to start playing, so they’re dragging it out for a while. Or it’s just a common delay that often happens at casinos. We give casinos 14 days to send the player their money. If that doesn’t happen, we’ll try to help if you’re interested.

So please try to hang in there a little longer?

I've been waiting for a withdrawal for 14+ days, the account is fully verified. Support keeps repeating the same answers without a solution. Previously, payouts were going out, now they're delayed..

Čekám na výběr 14+ dní, účet je plně ověřen. Podpora opakuje stejné odpovědi bez řešení. Dříve výplaty chodily, nyní zdržují..

What did the support tell you, though?

Is it perhaps due to a high amount of withdrawals?

Please follow this link, where you can submit a complaint, and our team will investigate the matter and hopefully find out more.

I won €110,000 at Quickwin and they don't want to pay me,

Ja sam u Quickwin dobila 110000€ i oni ne žele da mi isplate,

Their way of getting us back into the game is rude. I don't want anything more, please give me my money back.

Njihov način da nas vrate u igru je bezobrazanja ne želim ništa vise damo da vrate moj novac

They don't want to pay me the money😡

Meni ne žele isplatiti novac😡

Hello, it seems to me that the withdrawal is delayed, but the support team explained that despite the delay, there are no other problems. I could not find anything rude or inappropriate. I understand you are concerned, but for now it seems that the best approach is to wait a bit longer.

If the casino won't pay you in the next 9 days, the complaint will address it. As for now, we allow casinos 14 full days to resolve delays without our intervention.

Kindly be patient and keep us posted.

I was level 5 and they downgraded me to level 3.

Ich war Level 5 und die haben mich runter gemacht auf Level 3

First they allowed me €1500 twice, then €1000 once, and then no more. I was able to withdraw €800, but that's still on the balance.

Zuerst haben mir erlaubt 1500€ zwei mal, dann 1000€ einmal und dann nicht mehr. Ich konnte 800€ abheben aber das ist immer noch auf die Kasse

My account has been manipulated!! I left exactly €110,000 for withdrawal and now it shows €109,800 and I haven't received any money or played any games!!

Dann ist manipuliert mit meinem Konto!! Ich habe genau 110000€ gelassen zum Auszahlung und jetzt steht 109800€ und ich habe keine Geld bekommen oder gespielt!!

There you can see that I have deposited the first €800 into the cash register for payout.

Dort können Sie sehen dass ich habe erste 800€ in Kasse gemacht zum Auszahlung

Okay, perhaps you could stop with those exclamation marks and form a more structured description of the events. This way, it is not very clear what your suggestions are or what has actually happened or been done by the casino. Which means, have you asked the casino and have you received any concrete response, please? I will be here for further talk, of course.

I asked in chat what happened to it and they replied that I would receive a message from support soon, but I haven't received an answer.

Ich Habe gefragt in Chat was hat mit dem passiert und die haben mir geantwortet dass ich bekomme bald ein Nachricht von Support aber keine Antwort

Dear Radka,Thank you for your response. I apologize if my previous messages were unclear. Here is a structured summary of the situation:Transaction: I requested a withdrawal of €800.Casino's Response: I contacted the casino via live chat to ask about the delay.The Issue: They told me to weit.Please let me know if you need any more specific details to move forward with my complaint. Thank you for your help. I got a email from the VIP department and they said a few times that it was being processed with high priority.