Rabona Casino - discussione generale (pagina 19)

Hi I wanted to report my experience I have been playing for a long time on Rabona until you win some pennies in two or three days the money arrives. The problems arise when for a good dose of luck I took a multiplier of 2000 and I won 15,000 euros initially I had paid 500. I requested the first withdrawal on January 20 but still nothing on the 21st another on the 22nd yet another total 1500. In addition as soon as you request a withdrawal they downgrade you to the lower VIP status. Let's see how it goes I'll keep you informed

Hello, I've moved your post under the casino you're talking about. 

As for the fact that you can withdraw 500 per day, that's also in the Terms and Conditions, so basically the casino isn't doing anything wrong, even if it's not much. 

I would say that it will be important that you get your withdrawals, so I will wait for an update on whether they were successful, the ones you have entered now. 

I firmly believe that they will.

hello the first one has arrived but of course making big wins on Rabona is not good because to withdraw all 15000 it will take, if everything goes well at least 5 months. Thank you, you were very kind in answering me

Soon

I hope that everything will go well and faster than you said. The limit is actually 7,000 per month, you know.🤔

Surely keep us informed, though; we're here for you.

Thank you very much. I confirm that 500 euros arrive every 4 days and you cannot have more than three withdrawals pending

Patience I will have my money in 4 months and as long as you don't forget me

to enter the withdrawal request every 4 days.

It is quite a long time, but on the other hand, you won quite a sum. Since good news never runs out, I would be thrilled to see every single successful withdrawal update. 🙂

You don't have to, of course.

Good morning.

I am going to share my experience with the Rabona Betting House. This company has a bonus called "weekly reload" , in which they give you 50% of the money from the highest deposit you have made during the week.

In my case, I had made several deposits, but the largest amount had been 400 euros, so in the end I was given a 200 euro betting bonus.

I must say that the conditions to be able to withdraw some of the money obtained with the bonus were brutal. I had to bet x8 the initial deposit ( 400 euros x 8 = 3200 euros ).

Well, I had a good run and managed to make a profit of 2900 euros . When I was only 100 euros away from betting to complete the bonus conditions, THEY CANCELLED THE BONUS AND TOOK THE 2900 EUROS FROM ME .

The excuse they gave me was that they had given me a new bonus (20 spins for the slots) and that since they had given me a new bonus, they were proceeding to cancel the previous one.

At no point was I asked if I wanted a new bonus or to make a change. They simply imposed the 20-spin bonus on me. That is, they took away my 2,900 euros of profit for a junk bonus of 20 spins for the slots.

I contacted them, filed several complaints and sent numerous emails to customer service. They NEVER contacted me or gave me any further explanations than those stated above.

Could you help me or do I really have no chance of getting my money back?

Greetings and sorry if I have not been able to explain myself correctly.

Buenos días.

Voy a exponer mi experiencia con la casa de Apuestas Rabona. Esta empresa tiene un bono llamado "recarga semanal", en el cual te dan el 50% del dinero del ingreso con mayor valor que hayas hecho durante la semana.

En mi caso, había realizado varios ingresos, pero el de mayor cuantía había sido de 400 euros, por lo que al final me concedieron un bono para realizar apuestas de 200 euros.

He de decir que las condiciones para poder retirar algo del dinero obtenido con el bono eran bestiales. Tenía apostar x8 el ingreso inicial (400 euros x 8 = 3200 euros).

Pues bien, tuve una buena racha y conseguí obtener unos beneficios de 2900 euros. Cuando solo me faltaban 100 euros por apostar para completar las condiciones del bono, ME CANCELARON EL BONO Y ME QUITARON LOS 2900 EUROS.

La excusa que me dieron fue que me habían dado un bono nuevo (20 giros para las tragaperras) y que al haberme dado un bono nuevo, procedían a cancelar el anterior.

En ningún momento me preguntaron si deseaba un bono nuevo o realizar un cambio. Simplemente me impusieron el bono de los 20 giros. Es decir, me quitaron los 2900 euros de beneficio por un bono basura de 20 giros para las tragaperras.

Me puse en contacto con ellos, elevé varias reclamaciones y mandé numerosos correos al servicio de atención al cliente. NUNCA se pusieron en contacto conmigo ni me dieron más explicaciones que las anteriormente expuestas.

¿Podríais ayudarme? o realmente no tengo ninguna posibilidad de recuperar mi dinero?

Un saludo y disculpad si no he sabido explicarme correctamente.

Sergio I am very sorry about your situation, I went through something similar and they never gave me back my money or the bonus, with a deposit of 150 in December with the santaslope offers they gave me a 100% bonus, a bonus that reached 540 euros and they cancelled it when I had it at 66% and 2 weeks ahead to complete the rollover. On a normal day I entered my account to place bets and I see that there is no bonus and then I contact the chat and they tell you that due to the administration's decision they have cancelled my bonus and they do not give more details, they are first-rate scammers, they should be under bars with life imprisonment if not 3 meters underground. After this they have limited me but they continue sending me promotions to my email, phone and you bet on the game they tell you in the promotion, if you lose they give you a bonus that they never let you complete the rollover, or they cancel it or your bets don't count and I could put a chat transcript of what I talked about with them so everyone can see the way they scam.

Sergio lo siento mucho por tu situacion, pase por algo similar y nunca me devolvieron el dinero ni el bono, a mi con un deposito de 150 en diciembre con las ofertas de santaslope me dieron un bono de 100% ,un bono que llego a 540 euros y me lo cancelaron cuando lo tenia en 66% y 2 semanas para adelante para completar el rollover. Un dia normal entre en mi cuenta para hacer apuestas y veo que no hay bono y entonces contacto el chat y te dicen que por la decision de la administracion me han cancelado el bono y no dan mas detalles, son estafadores de primer rango, deberian estar bajo las rejas con cadena perpetua si no 3 metros bajo tierra. Despues de esto me han limitado pero me siguen enviando promociones al correo, el telefono y vas apostando en el partido que te dicen en la promocion, si pierdes te dan un bono que nunca te dejan completar el rollover, o te lo cancelan o tus apuestas no cuentan y podria poner chattranscrip de lo hablado con ellos para que vean todos la forma que tienen de estafar.

Hey, I read your situation and I sympathize with you. I don't think it was fair of the casino if you didn't ask for any bonus and they gave it to you on their own. Obviously something like that shouldn't happen and they should definitely have warned you about it. 

What I would do in your case is file a complaint and we will try to help you. 

If you are interested, you can open one at this link. 

What do you say?

Thank you very much for your response and your support. I am going to file a complaint because I think it is totally unfair that they treat customers this way and I would like it to stop happening to anyone else.

All the best.

Muchas gracias por tu respuesta y por tu apoyo. Voy a presentar la reclamación porque me parece totalmente injusto que traten de esta manera a los clientes y me gustaría que no le pasase a nadie más.

Un saludo.

Sure, let me know if you learn any new facts about your case or how the investigation is going. 

I'll be glad when everything is put in order and resolved. 

Good luck.😉☘️

Is there a place where you can see the history of your bonds? I had 2 cancelled and I would like to know how your case is going.

Hay algun lugar donde se puede ver el historial de bonos? a mi me cancelaron 2 y me gustaria saber como va tu caso

You're lucky, I've been trying to withdraw from Rabona for months and nothing... I have €3k and the same excuse as always. Until they get tired and close my account with my money without warning as I've read on this forum several times. It's pitiful how helpless it is to not be able to do anything, when machines and not humans answer you... I'm with 22bet and I don't have any problems. I withdraw to my iban and in a few minutes I have it in my bank. It's impossible with rabona. They only processed my first withdrawal of €30 to see how it worked and then nothing.

Tienes suerte, yo llevo meses intentando retirar de Rabona y nada... Tengo 3k € y la excusa de siempre. Hasta que se cansen y cierren mi cuenta con mi dinero sin aviso como he leído en este foro varias veces. Es lamentable la impotencia de no poder hacer nada, cuando te responden maquinas y no humanos.... Estoy con 22 bet y no tengo ningun problema. Retiro a mi iban y en pocos minutos ya lo tengo en mi banco. En rabona es imposible. Solo procesaron mi primer retiro de 30€ para ver como funcionaba y luego nada.

Hi, I don't know if I fully understand what you are writing. "History of bonds"? What exactly does that mean, please?

Well, since you have been waiting so long for your money, have you thought about filing a complaint? We might be able to help you somehow, though I make no promises. 

Anyway, it's probably better than not knowing anything concrete for two months.

Did the casino tell you why it's taking so long? Is there a hitch?

There is no bonus history as such. However, within the available options, you can see the "balance history" , where you can see the cancellation of bonuses that have occurred.

El historial de bonos como tal no existe. Sin embargo, dentro de las opciones disponibles, puedes ver el "historial de saldo" , ahí si se puede ver la cancelación de los bonos que se hayan producido.

I just looked at my history and they cancelled the bonus I had and at the same time gave me a risk-free bet that I have never used. I understand that they put in the TC that they can practically cancel the bonuses whenever they feel like it, but well, they took it away from me when I had a really good streak and I had practically already won the bonus because with the balance I had and even if I lost all the following bets that were missing to complete the rollover, I was still left with profits. That is being scammed, they take away something that you have practically won and they give you something that you have never asked for. I have a doubt if these people use some AI or something that they detect when one has won the bonus and there they use their defense tools against the winners.

Acabo de ver el historial y mira que me han cancelado el bono que tenia y me han dado al mismo tiempo una apuesta sin riesgo que nunca he usado, yo entiendo que ponen el los TC que practicamente pueden cancelar los bonos cuando les dan la gana pero buenoooo a mi le lo quitaron cuando tuve una racha buenisima y ya estava practicamente ganado el bono porque con el saldo que tenia y aunque perdiera todas las apuestas siguentes que faltaban para completar el rollover me quedaba con ganancias, eso es ser estafado que te quitan algo que lo tienes practicamente ganado y te dan algo que nunca has pedido. Yo tengo una duda de si estos usan alguna IA o algo que detectan cuando uno tienen el bono ganado y alli usan sus heramientas de defensa ante los ganadores

The truth is, there are no techniques used. What I do know is that they are very clever. They prevent you from taking screenshots so that they can have proof of the devious practices they use.

La verdad, no se técnicas utilizan. Lo que si se es que son muy listos. Te impiden hacer capturas de pantalla para poder tener pruebas de las prácticas torticeras que usan.

How is your case going with the bonus that was cancelled? Well, I have been waiting for a payment for more than a week and I think I will need help again for the withdrawal.

como va tu caso con el bono que te cancelaron? bueno yo estoy esperando un pago desde hace mas de 1 semana y creo que voy a volver a necesitar ayuda para el retiro

I'm sorry if it's the same song again. Did the casino also tell you why you've been waiting for a week? Probably not the fastest in terms of withdrawals I'd say.🙁