Ritz Slots Casino - discussione generale (pagina 6)

That really is a weird behaviour, for sure. 🤔

Waited three months for a payout that continued to just stay in "pending status". Decided to revert it and try my luck with requesting a payout less than half the amount. Well. That was over two weeks ago- status of new significantly reduced payout. Still pending. Why is this company allowed to operate still. Why are game providers co to being to do business with the

Hi, if you've been waiting this long, that's pretty sad. I wanted to recommend filing a complaint right away, but from what I can see, we've already tried to help and the casino hasn't responded. 

This is exactly how it shouldn't be, so I don't know if you'll get your money back.

In any case, did the casino say anything specific about why you've been waiting so long and why you still don't have your money? I can't even imagine what could delay a withdrawal for so long.

Hi, I got 21 free spins there with a bonus code. I then turned that into over €300 withdrawable credit, but when I tried to deposit it into my crypto wallet, they canceled it because I'm from Germany and this restriction apparently only applies to withdrawals from bonus offers... It's ridiculous.

Hallo, habe dort mit nem Bonus Code 21 Freispiele bekommen. Daraus dann über 300 auszahlbares Guthaben gemacht und als ich es in meine Krypto Wallet einzahlen wollte, haben sie es gecancelt, weil ich aus Deutschland stamme und sich diese Beschränkung natürlich nur auf Auszahlungen aus Bonusangeboten bezieht... Ist doch ein Witz

Hey, okay, so is that mentioned somewhere in the Terms, or not? Have you had any communication with them about this? I think it’s important that they know how to back it up if any restrictions apply to you.

I didn't read that... To me, it's one of those fake casinos... Was there even a wagering requirement for the free spins??? If I get no deposit free games and already have €300 in real money after 5 minutes, something's not right... Stay away.

Hab ich nicht gelesen... Ist für mich eines dieser Fake Casinos... Gab es überhaupt nen wager für die Freispiele??? Wenn ich no deposite freegames bekomme und nach 5 Minuten schon 300 € echtgeld habe, kann ja was nicht stimmen... Finger weg

So you haven't even tried to solve it, have you? And you don't plan to? 

I uploaded all the required documents multiple times. Each time, I had to explain again that these were virtual cards from Klarna and Paysafe. The bank statements and transaction receipts issued by Klarna were not accepted. No matter how I proved the deposit via Klarnacard, it was always rejected. That's why I left this casino.

Ich habe alle erforderlichen Dokumente mehrmals hochgeladen. Ich musste jedesmal erneut erklären das es sich um virtuelle Karten handelt bei Klarna und Paysafe. Die von Klarna ausgestellten Kontoauszüge und Transaktionsbelege wurden nicht akzeptiert. Egal wie ich die eine Einzahlung über die Klarnacard nachgewiesen habe, es wurde immer abgelehnt. Deshalb bin ich aus diesem Casino ausgetreten.

Yes, I know these things can sometimes cause problems. But I just wanted to remind you that whenever you have issues with KYC or withdrawals, you can reach out to us and we’ll try to help.

It’s a shame you weren’t here when it happened.😕