Rolling Slots Casino - discussione generale (pagina 3)

Hi, I saw from the casino's reply that you didn't go through account verification. Can you also tell me where the problem occurred and why you were not able to pass it successfully ? Are you still trying to verify now or what stage are you at ? 

I completed the verification process but they are very slow with payments. They should at least insure €500 per day as per the terms and conditions. Unfortunately this is not happening. Is there anything I can do?

What does it mean that the casino is very slow with payments ? How long have you been waiting for your withdrawal ? The casino doesn't allow you to withdraw 500 per day but some other smaller amount ? 

I would add that the casino also replied to your post on the previous page, so if you use the "reply" button, the recipient will be notified and you can shorten the time you have to wait for your answer. But this is just a tip. 

Let me know how it actually is. 

In terms and conditions is written that

"There is a limit of 3 simultaneous withdrawal requests. The maximum withdrawal limits per transaction / in 24 hours/ month are determined as follows: per transaction: 500 EUR or equivalent in other currency in 24 hours: 500 EUR or equivalent in other currency per month: 10000 EUR or equivalent in other currency.

Taking this into consideration I should be able to withdraw €500 per day. I have scheduled three withdrawals but these are paid one every two/three days.

The casino doesn't allow me to withdraw €500 a day.

I scheduled three withdrawals on Friday January 12th:

• 500 was paid on Monday
• 500 was paid on Wednesday
• 500 I hope will be paid today

In any case, if the terms and conditions stipulate that €500 must be paid every day I don't see why it must be paid every 2 days.

Support asks me - to facilitate the withdrawal - to be more active in the casino!

Dear obelus91,

According to our data, your next withdrawals are scheduled for today and the following Monday.

It's important to note that withdrawals are processed during our working hours, which are Monday to Friday, from 9 AM to 6 PM UTC +2. This may have contributed to the observed interval between the scheduled withdrawals. We appreciate your understanding in this matter.

Furthermore, as stated in our Terms and Conditions, Rolling Slots retains the right to establish its own payment and withdrawal terms, including maximum and minimum withdrawal amounts. These conditions may vary based on factors such as withdrawal method, account status, and other considerations that influence the withdrawal process.

We value your loyalty as a player, and your feedback is crucial in helping us refine our services. If you have any further questions or require additional assistance, please feel free to contact our support team, who will be more than happy to assist you.

I understand your reference to Terms and Conditions, but the casino explained it quite well in their other post. I also don't think it's that big a deal at all, and you're not waiting too long. Of course, I can also imagine that the limit could be higher, but since the casino has them set like that, they will have to be adhered to. 

Anyway, as long as you get all your money and the casino communicates I suppose it's fine. Of course, you might get your withdrawals faster in the future, but waiting 2 days is not a disaster. 🙂

Yes I agree.

I confirm that I have also received today's ones and thank you for your assistance.

One withdrawal every two days is acceptable.

hi, submitted the regulations early today but look and see that it takes a very long time to approve? the way I see it, this feels very difecult when all these different elements only cause delays and make it difficult for the player to withdraw money, so is this a frivolous gambling company?

Dear millassemmelhack,

Thank you for reaching out to us regarding the verification process.

We understand that waiting for the approval of your documentation can be frustrating. Please be assured that our KYC team is diligently reviewing all submitted documents during their working hours, and they aim to complete the verification process as promptly as possible. As per our Terms and Conditions, the account verification timeline is specified to be within 72 hours from the receipt of the necessary documents, Monday to Friday, 09:00-18:00 (GMT+2).

While we strive to make this process as smooth as we can, it is indeed a crucial and intricate procedure to ensure the security and integrity of our platform. We apologize for any inconvenience caused and appreciate your patience.

If you have any further questions or concerns, please don't hesitate to reach out. We are here to assist you throughout this process.

Best regards,

Rolling Slots Casino Representative

Looks good 🎈

Dear marthasimons8888

thank you for providing your honest review.

We are very happy that you took your time and effort to appreciate our casino.

It is feedback like yours that motivates us to continue delivering exceptional service and creating memorable experiences for our customers.

If you have any questions, we will be happy to assist you by Live-Chat or email address. Our support team is there 24/7 to help you!

Thank you for understanding,

Rolling Slots Casino Representative

Well, I'm glad you're enjoying the casino. What's your favorite thing here? 

I got one more idea and that is that if you would like to describe your good experience, you can do so and write an honest user review on the casino - just click here. 

What do you say ?  😀 😎🤗

Unfortunately, I can now only agree with most of the reviews. About 8 weeks ago I wanted to have something paid out via Paysafe. I would like to say that for my first payout the casino wanted all possible screenshots of my Paysafe account including the account 'address'. I also provided the email from this account when paying out. At first I didn't get an answer to the question where my money was for a week. Then the email arrived that the money was apparently lost and they were trying to find it. 2 days later I got the email that I should contact Paysafe and clarify this. The answer from Paysafe was the usual lines that I should always make sure that the information is correct... well the email was correct, apart from that I had to send a whole bunch of screenshots of my Paysafe account, so the excuse doesn't work. Deer LIve Chat is exactly NOT help. If you don't get an answer via email, you're just unlucky. And the fact that the winnings, regardless of the amount, are treated like this by customers and are then told 'take care of it yourself' is unbelievable.

Leider kann ich mich den meisten Bewertungen mittlerweile nur anschliessen. Vor ca 8 Wochen wollte ich mir per Paysafe etwas auszahlen lassen. Dazu möchte ich sagen für meine erste Auszahlung wollte das Casino alle möglichen Screenshots meines Paysafe Accounts inklusive Konto 'Adresse'. auch bei der auszahlung gab ich die email von diesen Konto an. ANfangs habe ich mal 1 WOche keine Antwort bekommen auf die Frage wo mein GEld ist. Dann ist die Email eingetroffen das das Geld anscheinend verloren ging sie veersuchen es zu finden. 2 Tage später bekam ich die Email ICH solle mich doch an Paysafe wenden und das klären. Die Antwort von Paysafe waren die üblichen Zeilen das ich immer schauen soll das die Angaben stimmen......nun die Email hatte gestimmt abgesehen davon musste ich einen ganzen Haufen Screenshots meines Paysafe Accounts senden also die Ausrede geht nicht durch. Deer LIve Chat ist genau KEINE Hilfe. bekommt man per EMail keine ANtwort hast einfach Pech gehabt. Und das mit dem Gewinn, egal welche Höhe, von Kunden so umgegangen wird und dann noch mitgeteilt wird 'kümmer dich selber drum' ist unter aller Sau.

Good morning,

These complications are of course a shame, I hope a solution can be found. In defense of the casino, I have to say that the verification process went really quickly for me. The payout also actually works quite well, although you are impatient, but 500 euros are paid out every 2 "working days". So for everyone who is waiting for a win, just be patient and wait 2 working days. I've been waiting for 3x 500 euro payouts for 2 days now and hope that my first transfer goes out today. If not, I'll report back here.

LG

Guten Morgen,

diese Komplikationen sind natürlich schade, hoffe es findet sich noch eine Lösung. Zur Verteidigung des Casinos muss ich sagen, dass bei mir der Verifizierungsprozess richtig flott ging. Auch das mit die Auszahlung funktioniert eigentlich ganz gut, man ist zwar ungeduldig, aber alle 2 "Werktage" werden 500 Euro ausbezahlt. Somit heißts für alle die auf einen Gewinn warten, einfach Geduld haben und 2 Werktage durchbeißen. Ich warte jetzt auch seit 2 Tagen auf je 3x 500 Euro Auszahlung und hoffe das meine erste Überweisung heute rausgeht. Falls nicht, melde ich mich hier nochmals.

LG

Are you still waiting for that withdrawal, though? Sorry, I can not see it anywhere in your post.🤷‍♀️ I can understand, this is not a pleasant situation, to be in, but sometimes it really can happen. The most important is the result here, and that is to be able to get to your money. So I just hope, everything will go your way. We also have an active casino representative in this thread, so hopefully you'll get some answers here.

I you are interested, you can write about your experience, as well as the ending of all this in a review for this casino. Just easily follow this link to do so, please.🙂

That sounds good. Do not hesitate to contact us.🙂

Oh, it's far less than 500 euros. Verification was also quick and payment to the bank account was also ok. Until the payout should come to paysafe

Ach bei handelt es sich um weit weniger als 500Euro. Verifizieren ging auch fix und auszahlung aufs Bankonto war auch ok. Bis eben bei Auszahlung auf paysafe kommen sollte

Hello, cjaitner87!

We would like to apologize for any inconvenience caused by the delay of your payout.

Please note that, there has been a technical maintenance on the provider's side. However, the withdrawal request was resent once again. Furthermore, you were notified with an email regarding the withdrawal processing.

We kindly ask you to check and follow when the funds will reach to you.

Wish you all the best!

Rolling Slots Casino Representative

Hello...well the request for payment was already processed. I also received the confirmation email back then, but the money never arrived.

Correct me, I just received a new confirmation.

Hello....nunja die Anfrage zur Auszahlunh war schon fertig bearbeitet. Habe damals auch die bestätigungsmail bekommen nur das Geld ist nie angekommen.

Korrigiere mich habe soeben eine neue Bestätigung erhalten.