Spinarium Casino - discussione generale (pagina 5)

So if they have a limit of 3k per month, it's quite logical that they won't let you withdraw 28k and reject it. So I would definitely not enter such high amounts again and try only what you can withdraw. It's certainly not the most pleasant and you will have to wait for your winnings but as long as the casino pays it's better than nothing believe me. You might not get your money somewhere else, so try to withdraw as much as possible and even if it's unpleasant, make sure you get at least what you were promised. 😕

I disagree with you jaro, on all points, and I don't find it logical at all, where a casino has in terms of acceptance that in case the winnings are 10x greater than the deposits, the monthly withdrawal limit will be 5000€ (R$31,600), the 3,000 per month is in reais, that is 537€ and there is nothing logical about that. Where did you see logic in that ?if my winnings are R$50,000 (8,000€), how many withdrawals will I have to make?

It's not logical, it's the first time I've seen this, you win and you can't withdraw the amounts, the limit could be imposed at 537€ daily not monthly, this is more than proof that they don't want to pay the player.

The casino is worthless, it's crap.

Discordo de você jaro,em todos os pontos ,e não acho nada lógico,onde um cassino tem em termos de aceite que em caso dos ganhos serem 10x maiores que os depósitos,o limite de saque mensal será de 5000€ (R$31.600),os 3.000 por mês são em reais ,ou seja 537€ e não tem nada de lógico nisso.Onde você viu lógica nisso ?se meu ganhos são de R$50.000 (8.000€),quantos saques terei de fazer?

Nao tem lógica ,foi a primeira vez que vi disso,você ganha e não consegue sacar os valores ,o limite poderia ser imposto a 537€ diários não mensal, isso é mais do que prova que eles não querem pagar o jogador.

O cassino boa vale nada é uma porcaria .

Hello, the way I see it, Jaro mentioned that it is logical for 28k to be significantly higher than the 5k monthly limit. That's all, I guess.

In any case, if the casino is unable to keep up with its limits, no wonder you sound that upset. Based on our information, the limits are entirely different - much higher.

Therefore, I suggest we defer that issue to the complaint process. It is imperative to see the casino's explanation for sure. Try to hold on, please.

Yes, it's already in Radka's complaint and I'm waiting for it.

And yes, I'm very upset about the situation, because you deposit money in a casino in the hope that you'll be lucky enough to win something, then when you win you can't withdraw the money you've been accepted for, you can only withdraw 3,000 reais, that is, it will take 22 months to withdraw the full amount. I don't understand how this casino has the rating it has, but anyway, let's wait, right?

Sim está já na reclamação Radka e estou aguardando.

E sim estou muito chateado com a situação,pois você deposita valores em um cassino com a esperança de ter sorte a ganhar algo ,daí quando você ganha você não pode sacar os valores que está em termos de aceite ,só pode sacar em reias o valor de 3.000 ou seja ,para sacar seu valor total irá levar 22 meses.Eu não entendo como esse cassino possui a nota que tem.Mas enfim,vamos aguardar né .

I'm sorry about what happened to you. They're denying withdrawals. Similar cases to yours and mine are reported online. I also don't understand this casino's rating. Probably, when they agree to let you withdraw all your money, they'll tell you they're having problems with the banking provider and change the payment method to one you don't use, so they can keep your money.

Good luck, let us know how it goes.

Lamento lo que te sucedió, niegan los retiros, casos similares al tuyo y al mio están informados por la web, tampoco entiendo la calificación de este casino, probablemente luego cuando acepten que puedas retirar todo tu dinero te dirán que tienen problemas con el proveedor bancario y cambien el método de pago a uno que no utilizas para quedarse con el dinero.

Suerte, nos comentas como te va

Sorry, I must have got the amounts a bit mixed up because I saw that we were talking about euros, then reais and then I thought I saw dollars. 

I'm quite curious myself what the casino will say and how they will handle it. The limit is pretty low and I wouldn't want to be withdrawing money for that long. 

But we will have to wait for further progress.

So how did it work out with the withdrawing money, did you have to withdraw the limit every day ? Before you took it all out ? 

Good morning,

Is there any way to get money from Spinarium into your account?

Dobry den,

je nějaká možnost ze spinarium dostat na účet peníze?

Hi,

I would recommend looking at the casino's terms and conditions, the limits should be set there. Since it is quite popular to change limits based on player activity, it would definitely be a good idea to ask support. They should tell you the specific options for your account.

Generally speaking, the minimum withdrawal amounts are for example:

€150,000 per month

€5,000 per day

However, the number of active withdrawals may be limited.

Since you're asking how it actually works, I'd like to mention the very likely need for account verification. I'll write more if you're interested.

In any case, don't be afraid to check with the casino support for specific and valid terms and conditions. If you come across something that is simply not entirely clear to you, we will be here.

Ahoj,

já bych doporučila se podívat kasinu do podmínek, tam by limity měly být stanoveny. Vzhledem k tomu, že je dost populární měnit limity na základě aktivity hráče, rozhodně by nebylo od věci se zeptat podpory. Oni by Ti meli říct kokrétní možnosti Tvého účtu.

Všeobecně vzato minimální sumy pro výběr jsou například:

€150,000 měsíčně

€5,000 denně

Nicméně může být omezen počet aktivních výběrů.

Vzhledem k tomu, že ptáš jak to vlastně funguje, tak bych zmínila velmi pravděpobnou nutnost ověření účtu. Napíšu víc, jestli Tě to zajímá.

Každopádně konkrétní a platné podmínky se neboj ověřit u podpory kasina. Pokud narazíš na něco, co Ti prostě nebude úplně jasné, my tu budeme.

My account is verified, I have already withdrawn to my account several times and it came within 24 hours. I just won a larger amount and I can only withdraw 8,000 CZK per day and the total amount is 200,000 so I will only be withdrawing it for almost a month

Účet mám ověřen, už několikrát jsem vybíral i na účet a přišlo to do 24h. Jen jsem vyhrál větší částku a můžu denně vybírat jen 8 000czk a celková částka je 200 000 tak to jen budu vybírat skoro mesic

Unfortunately, if they have the limits set, we can't do much about it.

Have you asked for the withdrawal already? Are there any additional checks needed?

I requested a withdrawal, but it's been 24 hours and still no money has arrived in my account 

In that case, you will have to wait. One day is not much at all and casinos usually do not process withdrawals on weekends.

Is this your first pick here? Did you play with a bonus or not?

V takom prípade budeš musieť počkať. Jeden deň nie je vôbec veľa a kasína cez víkendy väčšinou neprocesujú výbery.

Je to tvoj prvý výber tu? Hral si s bonusom alebo nie?

Hello. I've been trying to withdraw from my account for 5 days, and my attempts are being rejected.

Hola. Hace 5 días que intento hacer un retiro de mi cuenta y me rechazan los intentos

Spinarium Casino asks me for a security check to log in. A 6-digit code... I can't find it.

El casino Spinarium me.pide comprobación de seguridad para iniciar sesión. Un código de 6 dígitos...no lo encuentro

Hello, perhaps if you describe the code a bit further, we may have some ideas for you. Is the code supposed to be sent per email or perhaps to your cell phone?

I have a pretty bad experience with Spinarium, they blocked my account for 8 years along with my money (I had about 80 thousand Czech crowns here and there). Is there anyone who could help me?

Já mám celkem špatně zkušenosti se spinarium zablokovali mi účet na 8 let i s mými penězi (měla sem tam asi 80 tisíc korun českých) byl by někdo kdo by mi mohl pomoci ?

What is the reason for blocking your account, though?

When was the last time you could log in, please?

€100 withdrawal limit. How can the license issuer even allow this? Let me guess, deposits are unlimited. This is completely insane. How can the judgment differ so much here compared to Trustpilot? Does anyone know?

Hello, both are great questions, and I believe I have a guess. This withdrawal limit is very likely not the first amount the casino provides in its terms and conditions, because, just as you said, it is incredibly low. We used the lowest real withdrawal limit that the casino can pay to new players, which is based on player complaints and established casino practices:

"Low withdrawal limits for new players

Some unresolved complaints"

Decent casinos do not limit players' ability to withdraw based on ranks and also set reasonable limits to prevent frustration.

Sadly, I would not count Trustpilot among very trustworthy tools when it comes to casinos. Did they conduct research or directly evaluate this site's players who came to review? As far as I know, they don't. It's a platform to share others' experiences without own input. (Clever and quite easy, if you ask me.)